At a Glance
- Tasks: Lead and manage IT services, ensuring high performance and security across the organisation.
- Company: Join a forward-thinking company with a focus on innovation and collaboration.
- Benefits: Enjoy generous holidays, flexible working hours, and a substantial pension scheme.
- Other info: Hybrid working model with opportunities for professional development and career growth.
- Why this job: Make a real impact in shaping technology strategy and improving ICT services.
- Qualifications: Proven experience in ICT support, strong leadership, and excellent communication skills.
The predicted salary is between 47000 - 47000 £ per year.
Salary: to £47,000 per annum, depending on experience
Location: hybrid in Hampshire approx. 2-3x per week & on call rota
We're looking for an experienced senior IT leader to be responsible for ensuring the delivery of secure, resilient, and high-performing technology services that support critical organisational operations. You will act as the technical authority, shaping architecture, standards, and long-term strategy while leading specialist teams and driving continuous improvement across infrastructure, systems, and cloud platforms. You'll be working in a hybrid environment, based between 2-3 days per week in the office / on sites around Hampshire and the remainder of the week working remotely. This is a full-time permanent position.
Candidates must live a commutable distance to the Hampshire region and already hold full UK right to work.
Skills and experience required:
- Proven experience in an ICT support and delivery environment.
- Strong understanding of IT governance, change management, and service delivery frameworks e.g. ITILv4
- Understanding of system integration principles and software testing methodologies.
- Strong background in enterprise architecture, infrastructure, and network design.
- Lead technical strategy planning, translating organisational and operational needs into clear ICT roadmaps and delivery plans.
- Strong customer focus with a commitment to delivering high-quality service.
- Excellent communication skills, with the ability to explain technical concepts in plain English.
- Demonstrable ability to prioritise and manage multiple workloads in a fast-paced environment.
- Strong influencing, negotiation, and stakeholder management skills.
- Ability to build effective working relationships with colleagues, suppliers, and partners.
- Knowledge of data security legislation, principles, and responsibilities within a large ICT environment.
- High level of attention to detail, particularly when working with data and systems.
- Strong verbal, written, and presentation skills.
- Commitment to continuous professional development.
- Ability to work flexibly to support operational requirements.
- High levels of integrity and confidentiality when handling sensitive information.
- Full driving licence and willingness to travel as required.
What you'd be doing:
- Provide technical support and contribute to the delivery of ICT services across the organisation.
- Line manage senior technical staff and specialist systems roles.
- Plan, manage, and support software testing, upgrades, and deployments in line with ITIL best practice and Change Policy.
- Lead the rollout of new software versions, ensuring minimal disruption to business-as-usual operations.
- Maintain and regularly review support documentation to ensure accuracy and effectiveness.
- Act as a key technical contact for suppliers, managing relationships and ensuring alignment with organisational roadmaps.
- Provide technical leadership on system integrations and interfaces with third-party applications.
- Deliver expert technical advice to users at all levels, adapting communication to suit the audience.
- Manage workload effectively across operational support and project delivery.
- Ensure high data quality through detailed analysis and validation of system data.
- Support the ongoing improvement, security, and resilience of ICT systems and services.
Benefits:
- Substantial holiday allowance plus bank holidays
- Very generous pension
- Flexible working with reasonable start/finish times
- And much more
If you're interested, then we'd love to hear from you - please apply now and send a CV for quick review.
Circle Recruitment is acting as an Employment Agency in relation to this vacancy.
IT Services Support Manager in Slough employer: Circle Group
As an IT Services Support Manager, you will join a forward-thinking organisation that prioritises employee well-being and professional growth. With a hybrid working model in Hampshire, you can enjoy the flexibility of remote work while being part of a collaborative team dedicated to delivering high-quality technology services. The company offers substantial holiday allowances, a generous pension scheme, and a commitment to continuous development, making it an excellent employer for those seeking a meaningful and rewarding career in IT.
StudySmarter Expert Advice🤫
We think this is how you could land IT Services Support Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in IT services. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to IT governance and service delivery frameworks. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Services Support Manager in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Services Support Manager role. Highlight your experience in ICT support, service delivery frameworks like ITILv4, and any relevant technical leadership roles you've held. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills:Since you'll be explaining technical concepts to various audiences, it's crucial to demonstrate your communication skills in your application. Use clear, straightforward language and provide examples of how you've successfully communicated complex ideas in the past.
Highlight Your Customer Focus:We value a strong customer focus, so make sure to include examples of how you've delivered high-quality service in previous roles. Whether it’s managing stakeholder relationships or ensuring user satisfaction, show us how you put customers first!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Circle Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IT governance, service delivery frameworks like ITILv4, and system integration principles. Be ready to discuss how you've applied these in past roles, as this will show your depth of understanding and experience.
✨Showcase Your Leadership Skills
As an IT Services Support Manager, you'll be leading teams and managing relationships. Prepare examples of how you've successfully led projects or teams in the past, focusing on your ability to influence and negotiate with stakeholders. This will demonstrate your capability to drive continuous improvement.
✨Communicate Clearly
You’ll need to explain complex technical concepts in plain English. Practice articulating your thoughts clearly and concisely, perhaps by explaining a technical topic to a non-technical friend. This will help you convey your ideas effectively during the interview.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage multiple workloads. Think of specific scenarios where you've had to prioritise tasks or handle unexpected challenges, and be ready to share how you navigated those situations successfully.
