At a Glance
- Tasks: Provide 2nd/3rd line IT support and troubleshoot complex technical issues.
- Company: Join a well-respected MSP in Huddersfield with a supportive team culture.
- Benefits: Competitive salary, 22 days holiday, workplace pension, and ongoing training.
- Other info: Opportunity for career growth and mentoring junior team members.
- Why this job: Gain ownership of complex tickets and develop your skills in a dynamic environment.
- Qualifications: Experience in 2nd/3rd line support and strong knowledge of Windows Server and networking.
The predicted salary is between 38250 - 46750 £ per year.
Senior Service Desk Technician - MSP Huddersfield | On-site £30,000-£35,000 Do E + Benefits A well-established and growing MSP based in Huddersfield is looking for a technically strong and client-focused Senior Service Desk Technician to join their close-knit service desk team of 5.
This is a great opportunity for someone with solid 2nd/3rd line experience who wants real variety, ownership of complex tickets, and a genuine route to develop within a stable, respected MSP.
What You'll
Doing: Deliver 2nd/3rd line support resolving escalated tickets from the wider service desk.
Administer and troubleshoot Windows Server environments, Active Directory, and Microsoft 365.
Support and maintain Hyper-V virtualised infrastructure.
Configure and manage networking equipment, with a focus on Watch Guard and Draytek firewalls.
Support LAN/WAN setups, VPNs, Wi-Fi solutions, and general network infrastructure.
Monitor and maintain client infrastructure via RMM platforms, including patching and backup verification.
Support Anti-Virus/Anti-Malware tooling, with exposure to Sentinel One beneficial.
Provide support across Windows and Mac environments (Mac exposure a bonus).
Maintain accurate documentation and reporting, and mentor junior members of the service desk where needed.
What You'll
Bring: Proven 2nd/3rd line experience within an MSP environment.
Heavy server experience, with strong Windows Server and Hyper-V knowledge.
Solid Microsoft 365 administration experience (Exchange Online, Azure, Share Point).
Strong networking knowledge - firewalls, routing, VPNs, DNS, IP, topology.
Experience with Watch Guard and/or Draytek firewalls highly advantageous.
Exposure to Sentinel One or similar EDR/AV platforms beneficial.
Exposure to Mac OSX support beneficial.
Excellent troubleshooting, communication, and organisational skills.
Ability to manage own workload and prioritise effectively.
Relevant certifications (Microsoft, Comp TIA, Watch Guard etc) are a plus.
What's on
Offer: Salary £30,000-£35,000 (depending on experience) Working hours 8:00am-5:15pm, Monday-Friday 22 days holiday + bank holidays, rising to 25 with length of service Workplace pension scheme Company-funded industry qualifications and ongoing training Free car parking, close to town centre / bus and train stations A stable, supportive team environment within an accredited, well-respected MSP Interested?
Don't worry if your CV isn't up to date - please reach out to gianluca (at) circle recruitment (dot) com for a confidential chat.
Windows Server, Microsoft, Office 365, Azure, IT Support, It infrastructure, service desk, MSP, IT Managed Services, 2nd line, 3rd line, huddersfield, Bradford, Wakefield, mirfield, Yorkshire Circle Recruitment is acting as an Employment Agency in relation to this vacancy.
Earn yourself a referral bonus if you refer somebody else who fills the role!
We also offer an i Pad if you refer a new client to us and we recruit for them.
Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and Linked In - Circle Recruitment.
TPBN1_UKTJ
Senior IT Service Desk Technician employer: Circle Group
Join a leading global organisation as the Head of VAT & Indirect Tax in London, where you will thrive in a collaborative and innovative work culture that values professional growth and continuous improvement. With competitive salaries and a hybrid working model, this role offers the opportunity to engage with complex international tax matters while being supported by a dynamic team dedicated to excellence. Experience a workplace that prioritises employee development and fosters a proactive approach to modernising tax processes, making it an exceptional employer for ambitious VAT professionals.
