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- Tasks: Provide senior IT support and manage complex technical issues in a law firm.
- Company: Reputable law firm in South Manchester with a strong internal IT team.
- Benefits: Competitive salary, career growth, and hands-on experience with advanced technologies.
- Why this job: Join a stable firm and make a real impact on IT infrastructure and projects.
- Qualifications: Experience at 3rd line level and strong infrastructure knowledge required.
- Other info: Opportunity to work closely with an experienced IT Manager and develop your skills.
The predicted salary is between 36000 - 60000 £ per year.
My client, an established and well-regarded law firm based in South Manchester, is looking to appoint a 3rd Line IT Support Engineer to join their growing internal IT team. This is a genuinely hands-on senior support role, suited to someone who operates at true 3rd line level - comfortable owning escalations, supporting core infrastructure, and working closely with the IT Manager on projects and continuous improvement initiatives.
The Role
- Acting as 3rd line escalation for complex support issues
- Supporting and maintaining core infrastructure (AD, SCCM, M365, cloud systems)
- Delivering high-level deskside and remote support to fee earners and support staff
- Working closely with the IT Manager and Systems Administrator on upgrades, migrations and improvement projects
- Supporting legal applications including Proclaim (basic-intermediate level)
- Supporting MS Office / M365, Mimecast, Mitel Cloud and related systems
- Ensuring tickets are progressed and resolved in line with SLAs
What They’re Looking For
- Proven experience operating at 3rd line level within a professional services or legal environment
- Strong infrastructure knowledge (Active Directory, SCCM, O365, networking fundamentals)
- Experience supporting legal systems (Proclaim desirable)
- Confident, customer-facing approach with senior stakeholders
- Comfortable balancing BAU support with project work
This is a great opportunity to step into a visible, senior technical role within a stable and well-run firm. You’ll work closely with an experienced, hands-on IT Manager who is keen to invest in the right individual and provide exposure to broader infrastructure and project responsibilities.
3rd Line Engineer Law Firm - Manchester employer: Circle Group
Contact Detail:
Circle Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Engineer Law Firm - Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and IT sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky technical interviews. Brush up on your knowledge of Active Directory, SCCM, and M365. We recommend doing some mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to discuss how you've tackled complex issues in the past. Use specific examples that highlight your experience at the 3rd line level.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals to join our team!
We think you need these skills to ace 3rd Line Engineer Law Firm - Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of 3rd Line Engineer. Highlight your experience with Active Directory, SCCM, and any legal systems like Proclaim. We want to see how your skills match what we're looking for!
Showcase Your Problem-Solving Skills: In your application, give examples of complex technical issues you've resolved. We love seeing how you approach challenges, especially in a professional services environment. It shows us you're ready for the hands-on nature of this role.
Be Personable: Since this role involves working closely with senior stakeholders, let your personality shine through! Use a friendly tone in your cover letter and show us that you can balance technical expertise with a confident, customer-facing approach.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Circle Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, SCCM, and M365. Be ready to discuss how you've handled complex technical issues in the past, as this role requires a solid understanding of these systems.
✨Showcase Your Customer-Facing Skills
Since you'll be dealing with senior stakeholders, practice articulating your thoughts clearly and confidently. Think of examples where you've successfully resolved issues for users, demonstrating your customer service skills.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, like how you'd handle an escalation or a project upgrade. Prepare specific examples from your experience that highlight your problem-solving abilities and technical expertise.
✨Research the Firm's Culture
Understanding the law firm's values and culture can give you an edge. Familiarise yourself with their approach to IT and any recent projects they've undertaken, so you can align your answers with their goals during the interview.