At a Glance
- Tasks: Provide 2nd/3rd line IT support and troubleshoot client systems both remotely and onsite.
- Company: Join a close-knit, growing MSP in a brand-new, state-of-the-art office.
- Benefits: Enjoy a competitive salary, hybrid working, and 25 days holiday.
- Other info: Great opportunity for career growth and professional development.
- Why this job: Make a real impact with hands-on technical work in a collaborative environment.
- Qualifications: Experience in 2nd/3rd line support and strong knowledge of Windows Server and networking.
The predicted salary is between 45000 - 55000 £ per year.
Senior IT Technician - MSP Hertford | 3 Days Onsite, 2 WFH £35,000-£40,000 DOE + Benefits A close-knit and growing MSP based in Hertford is looking for a technically strong and client-focused Senior IT Technician to join their team.
With a brand-new, state-of-the-art office and a collaborative culture, this is a great opportunity for someone with solid 2nd/3rd line experience who enjoys variety, autonomy, and hands-on technical work.
What You'll Be Doing
Deliver 2nd/3rd line support across client systems-remotely and onsite.
Administer and troubleshoot Windows Server, Active Directory, and Microsoft 365.
Configure and manage virtualised environments (Hyper-V, VMware).
Perform server patching, system updates, and software rollouts.
Support LAN/WAN setups, VPNs, and network infrastructure.
Maintain IT security, backups, and disaster recovery solutions.
Assist with infrastructure upgrades and new tech implementations.
Maintain accurate technical documentation and asset records.
Provide guidance on cybersecurity and IT best practices.
What You'll Bring
Proven experience in a 2nd/3rd line support role within an MSP.
Strong knowledge of Windows Server, Microsoft 365, and virtualisation platforms.
Solid understanding of networking (TCP/IP, DNS, DHCP, VPN).
Familiarity with backup solutions, RMM tools, and IT security practices.
Excellent troubleshooting and communication skills.
Ability to work independently and manage multiple priorities.
Full UK driving licence and access to a vehicle.
Relevant certifications (e. g.
Comp TIA, Microsoft, Azure Fundamentals) are a plus.
What's on Offer
Starting salary from £35,000-£40,000 (depending on experience) Hybrid working: 3 days in the office, 2 days from home 25 days holiday +
Senior IT Support Technician in London employer: Circle Group
Join a leading global organisation as the Head of VAT & Indirect Tax in London, where you will thrive in a collaborative and innovative work culture that values professional growth and continuous improvement. With competitive salaries and a hybrid working model, this role offers the opportunity to engage with complex international tax matters while being supported by a dynamic team dedicated to excellence. Experience a workplace that prioritises employee development and fosters a proactive approach to modernising tax processes, making it an exceptional employer for ambitious VAT professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Technician in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Circle Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Circle Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Circle Group!
✨Direct Apply to Circle Group
Let's not forget to apply directly through the Circle Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Support Technician in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Circle Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Circle Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Circle Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
