At a Glance
- Tasks: Lead and manage IT services, ensuring high performance and security across the organisation.
- Company: Dynamic tech company offering a hybrid work environment in Hampshire.
- Benefits: Generous salary, substantial holiday allowance, flexible working hours, and a great pension scheme.
- Other info: Opportunity for continuous professional development and excellent career growth.
- Why this job: Shape the future of technology services while making a real impact in a supportive team.
- Qualifications: Proven experience in ICT support, strong communication skills, and a customer-focused mindset.
The predicted salary is between 47000 - 47000 £ per year.
We're looking for an experienced senior IT leader to be responsible for ensuring the delivery of secure, resilient, and high-performing technology services that support critical organisational operations. You will act as the technical authority, shaping architecture, standards, and long-term strategy while leading specialist teams and driving continuous improvement across infrastructure, systems, and cloud platforms. You'll be working in a hybrid environment, based between 2-3 days per week in the office/on sites around Hampshire and the remainder of the week working remotely.
Skills and experience required:
- Proven experience in an ICT support and delivery environment.
- Strong understanding of IT governance, change management, and service delivery frameworks e.g. ITILv4.
- Understanding of system integration principles and software testing methodologies.
- Strong background in enterprise architecture, infrastructure, and network design.
- Lead technical strategy planning, translating organisational and operational needs into clear ICT roadmaps and delivery plans.
- Strong customer focus with a commitment to delivering high-quality service.
- Excellent communication skills, with the ability to explain technical concepts in plain English.
- Demonstrable ability to prioritise and manage multiple workloads in a fast-paced environment.
- Strong influencing, negotiation, and stakeholder management skills.
- Ability to build effective working relationships with colleagues, suppliers, and partners.
- Knowledge of data security legislation, principles, and responsibilities within a large ICT environment.
- High level of attention to detail, particularly when working with data and systems.
- Strong verbal, written, and presentation skills.
- Commitment to continuous professional development.
- Ability to work flexibly to support operational requirements.
- High levels of integrity and confidentiality when handling sensitive information.
- Full driving licence and willingness to travel as required.
What you'd be doing:
- Provide technical support and contribute to the delivery of ICT services across the organisation.
- Line manage senior technical staff and specialist systems roles.
- Plan, manage, and support software testing, upgrades, and deployments in line with ITIL best practice and Change Policy.
- Lead the rollout of new software versions, ensuring minimal disruption to business-as-usual operations.
- Maintain and regularly review support documentation to ensure accuracy and effectiveness.
- Act as a key technical contact for suppliers, managing relationships and ensuring alignment with organisational roadmaps.
- Provide technical leadership on system integrations and interfaces with third-party applications.
- Deliver expert technical advice to users at all levels, adapting communication to suit the audience.
- Manage workload effectively across operational support and project delivery.
- Ensure high data quality through detailed analysis and validation of system data.
- Support the ongoing improvement, security, and resilience of ICT systems and services.
Benefits:
- Substantial holiday allowance plus bank holidays.
- Very generous pension.
- Flexible working with reasonable start/finish times.
- And much more.
If you're interested, then we'd love to hear from you - please apply now and send a CV for quick review.
IT Services Support Manager in London employer: Circle Group
As an IT Services Support Manager, you will thrive in a dynamic hybrid work environment in Hampshire, where we prioritise employee well-being and professional growth. Our commitment to a supportive work culture is reflected in our generous benefits package, including substantial holiday allowances and flexible working hours, ensuring a healthy work-life balance. Join us to lead innovative technology solutions while enjoying opportunities for continuous development and collaboration with a talented team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land IT Services Support Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, and engage with online communities. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your expertise! Prepare a portfolio or case studies that highlight your achievements in IT services support. This will help you stand out during interviews and demonstrate your ability to deliver high-quality service.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on explaining technical concepts in plain English, as this is key for effective communication in the role.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, ensuring it gets the attention it deserves. Plus, you'll be one step closer to landing that IT Services Support Manager role!
We think you need these skills to ace IT Services Support Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Services Support Manager role. Highlight your experience in ICT support, service delivery frameworks like ITILv4, and any relevant technical leadership roles you've held. We want to see how your skills align with what we're looking for!
Showcase Your Communication Skills:Since you'll be explaining technical concepts to various audiences, it's crucial to demonstrate your communication skills in your application. Use clear, straightforward language and provide examples of how you've successfully communicated complex ideas in the past.
Highlight Your Customer Focus:We value a strong customer focus, so make sure to include examples of how you've delivered high-quality service in previous roles. Whether it’s managing stakeholder relationships or ensuring user satisfaction, show us how you put customers at the heart of your work.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for.
How to prepare for a job interview at Circle Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IT governance, service delivery frameworks like ITILv4, and system integration principles. Be ready to discuss how you've applied these in past roles, as this will show your depth of understanding.
✨Showcase Your Leadership Skills
As an IT Services Support Manager, you'll be leading teams and managing senior technical staff. Prepare examples of how you've successfully led projects or teams in the past, focusing on your ability to influence and negotiate with stakeholders.
✨Communicate Clearly
You’ll need to explain complex technical concepts in plain English. Practice articulating your thoughts clearly and concisely, perhaps by explaining a technical topic to a non-technical friend. This will help you demonstrate your excellent communication skills during the interview.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle multiple workloads in a fast-paced environment. Think of specific scenarios where you've had to prioritise tasks or manage crises, and be ready to share those experiences.
