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- Tasks: Provide expert IT support and troubleshoot issues for a dynamic team.
- Company: Leading firm in central Liverpool with a collaborative environment.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Join a hands-on role and tackle exciting IT challenges every day.
- Qualifications: Experience in 2nd line IT support and familiarity with Windows and Azure.
- Other info: Great chance to enhance your skills in a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
2nd line Support IT Engineer with strong 2nd line IT support, Windows 10 / 11, Windows Server, Intune, Azure, Entra & Office 365 experience, is required by a leading firm in central Liverpool. My client is looking for someone with a can-do attitude who is rising to facing new challenges, as this will be a hands-on role, offering hybrid working.
Key Skills required:
- Experience of working at a 2nd line IT support level
- Experience with Windows Server 19 / 2025
- Windows 10 / 11 & M365 experience
- Azure, Entra and Intune experience
- Good working knowledge of support on-prem and configuring hybrid infrastructure environments
- Hyper-V virtualisation
- O365 suite - Exchange Online
- Active Directory, Group Policy (DNS / DHCP)
- VOIP telephony support
- Experience troubleshooting wired and wireless networks - TCP / IP, etc.
Key roles and responsibilities:
- Delivering courteous and expert IT assistance to all personnel.
- Diagnosis and resolution of IT concerns via remote and on-site methods.
- Deployment of desktop / server software and hardware solutions.
2nd line Support IT Engineer - Liverpool employer: Circle Group
Contact Detail:
Circle Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd line Support IT Engineer - Liverpool
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. You never know who might be looking for someone with your skills, and it’s a great way to get your name out there.
✨Tip Number 2
Practice your troubleshooting skills! Set up a home lab where you can play around with Windows Server, Azure, and Intune. The more hands-on experience you have, the better you'll perform in interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you've solved IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show off your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that match your skills. Plus, applying directly shows your enthusiasm and commitment to joining the team.
We think you need these skills to ace 2nd line Support IT Engineer - Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 10/11, Azure, and Intune. We want to see how your skills match the role, so don’t be shy about showcasing your 2nd line support experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Tell us about your can-do attitude and how you tackle challenges. We love hearing about real-life examples, so share a story that shows off your problem-solving skills.
Be Clear and Concise: When filling out your application, keep it straightforward. Use bullet points for your skills and experiences to make it easy for us to see what you bring to the table. We appreciate clarity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Circle Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Windows Server, and the M365 suite. Be ready to discuss your hands-on experience with Azure, Intune, and troubleshooting networks. The more specific examples you can provide, the better!
✨Show Off Your Problem-Solving Skills
Prepare to share real-life scenarios where you've diagnosed and resolved IT issues. Think about times when you faced challenges and how you tackled them. This will demonstrate your can-do attitude and ability to handle pressure.
✨Practice Your Communication
Since you'll be delivering IT assistance to personnel, it's crucial to communicate clearly and courteously. Practice explaining technical concepts in simple terms, as this will show that you can bridge the gap between tech and non-tech staff.
✨Get Familiar with Hybrid Working
As this role offers hybrid working, be prepared to discuss how you manage your time and tasks effectively in both remote and on-site environments. Highlight any previous experience you have with hybrid setups or remote support.