At a Glance
- Tasks: Lead IT services, ensuring secure and high-performing technology support for the organisation.
- Company: Join a forward-thinking company in Hampshire with a hybrid work culture.
- Benefits: Enjoy generous holidays, flexible hours, and a great pension plan.
- Other info: Opportunity for career growth in a dynamic and supportive environment.
- Why this job: Make a real impact by shaping IT strategy and leading innovative projects.
- Qualifications: Proven IT leadership experience and strong communication skills required.
The predicted salary is between 47000 - 47000 € per year.
Salary: to £47,000 per annum, depending on experience
Location: hybrid in Hampshire approx. 2-3x per week & on call rota
We're looking for an experienced senior IT leader to be responsible for ensuring the delivery of secure, resilient, and high-performing technology services that support critical organisational operations. You will act as the technical authority, shaping architecture, standards, and long-term strategy while leading specialist teams and driving continuous improvement across infrastructure, systems, and cloud platforms. You'll be working in a hybrid environment, based between 2-3 days per week in the office / on sites around Hampshire and the remainder of the week working remotely. This is a full-time permanent position, paying up to £47,000 per annum, depending on experience. Candidates must live a commutable distance to the Hampshire region and already hold full UK right to work.
Skills and experience required:
- Proven experience in an ICT support and delivery environment.
- Strong understanding of IT governance, change management, and service delivery frameworks e.g. ITILv4
- Understanding of system integration principles and software testing methodologies.
- Strong background in enterprise architecture, infrastructure, and network design.
- Lead technical strategy planning, translating organisational and operational needs into clear ICT roadmaps and delivery plans.
- Strong customer focus with a commitment to delivering high-quality service.
- Excellent communication skills, with the ability to explain technical concepts in plain English.
- Demonstrable ability to prioritise and manage multiple workloads in a fast-paced environment.
- Strong influencing, negotiation, and stakeholder management skills.
- Ability to build effective working relationships with colleagues, suppliers, and partners.
- Knowledge of data security legislation, principles, and responsibilities within a large ICT environment.
- High level of attention to detail, particularly when working with data and systems.
- Strong verbal, written, and presentation skills.
- Commitment to continuous professional development.
- Ability to work flexibly to support operational requirements.
- High levels of integrity and confidentiality when handling sensitive information.
- Full driving licence and willingness to travel as required.
What you'd be doing:
- Provide technical support and contribute to the delivery of ICT services across the organisation.
- Line manage senior technical staff and specialist systems roles.
- Plan, manage, and support software testing, upgrades, and deployments in line with ITIL best practice and Change Policy.
- Lead the rollout of new software versions, ensuring minimal disruption to business-as-usual operations.
- Maintain and regularly review support documentation to ensure accuracy and effectiveness.
- Act as a key technical contact for suppliers, managing relationships and ensuring alignment with organisational roadmaps.
- Provide technical leadership on system integrations and interfaces with third-party applications.
- Deliver expert technical advice to users at all levels, adapting communication to suit the audience.
- Manage workload effectively across operational support and project delivery.
- Ensure high data quality through detailed analysis and validation of system data.
- Support the ongoing improvement, security, and resilience of ICT systems and services.
Benefits:
- Substantial holiday allowance plus bank holidays
- Very generous pension
- Flexible working with reasonable start/finish times
- And much more
If you're interested, then we'd love to hear from you - please Apply Now and send a CV for quick review. Should you require reasonable adjustments at any point during the recruitment process or if there is a better way for us to communicate, please do let us know.
IT Services Support Manager employer: Circle Group
As an IT Services Support Manager with us, you'll join a forward-thinking organisation that prioritises employee well-being and professional growth. Our hybrid working model in Hampshire allows for flexibility, while our commitment to continuous improvement and high-quality service ensures you will be part of a dynamic team dedicated to excellence. With substantial holiday allowances, a generous pension scheme, and a culture that values integrity and collaboration, we offer a rewarding environment for those looking to make a meaningful impact in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Services Support Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know about opportunities at companies you're interested in. A personal recommendation can make all the difference!
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT services support. We suggest doing mock interviews with friends or using online platforms to get comfortable with articulating your experience.
✨Tip Number 3
Showcase your technical skills during interviews! Bring examples of past projects or challenges you've tackled that demonstrate your expertise in ICT support and service delivery. This will help you stand out as a candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Services Support Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Services Support Manager role. Highlight your experience in ICT support and delivery, and don’t forget to showcase your understanding of IT governance and service delivery frameworks like ITILv4.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your technical leadership experience and how you can contribute to our mission of delivering high-quality technology services.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and if possible, provide examples of how you've explained complex technical concepts to non-technical audiences.
Apply Through Our Website:We encourage you to apply through our website for a quicker review process. It’s the best way for us to get your application in front of the right people and ensure you don’t miss out on this exciting opportunity!
How to prepare for a job interview at Circle Group
✨Know Your Stuff
Make sure you brush up on your IT governance and service delivery frameworks like ITILv4. Be ready to discuss how you've applied these in past roles, especially in managing ICT services and ensuring high-quality delivery.
✨Showcase Your Leadership Skills
As an IT Services Support Manager, you'll be leading teams. Prepare examples of how you've successfully managed technical staff and driven continuous improvement in previous positions. Highlight your ability to influence and negotiate with stakeholders.
✨Communicate Clearly
You’ll need to explain complex technical concepts in plain English. Practice articulating your thoughts clearly and concisely, as this will demonstrate your strong communication skills and customer focus during the interview.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities in a fast-paced environment. Think of specific situations where you had to manage multiple workloads or handle sensitive information, and be prepared to discuss how you approached these challenges.
