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Senior Service Desk Technician - MSP
Huddersfield | On-site
£30,000-£35,000 DoE + Benefits
A well-established and growing MSP based in Huddersfield is looking for a technically strong and client-focused Senior Service Desk Technician to join their close-knit service desk team of 5. This is a great opportunity for someone with solid 2nd/3rd line experience who wants real variety, ownership of complex tickets, and a genuine route to develop within a stable, respected MSP.
What You'll Be Doing:
- Deliver 2nd/3rd line support resolving escalated tickets from the wider service desk.
- Administer and troubleshoot Windows Server environments, Active Directory, and Microsoft 365.
- Support and maintain Hyper-V virtualised infrastructure.
- Configure and manage networking equipment, with a focus on WatchGuard and Draytek firewalls.
- Support LAN/WAN setups, VPNs, Wi-Fi solutions, and general network infrastructure.
- Monitor and maintain client infrastructure via RMM platforms, including patching and backup verification.
- Support Anti-Virus/Anti-Malware tooling, with exposure to SentinelOne beneficial.
- Provide support across Windows and Mac environments (Mac exposure a bonus).
- Maintain accurate documentation and reporting, and mentor junior members of the service desk where needed.
What You'll Bring:
- Proven 2nd/3rd line experience within an MSP environment.
- Heavy server experience, with strong Windows Server and Hyper-V knowledge.
- Solid Microsoft 365 administration experience (Exchange Online, Azure, SharePoint).
- Strong networking knowledge - firewalls, routing, VPNs, DNS, IP, topology.
- Experience with WatchGuard and/or Draytek firewalls highly advantageous.
- Exposure to SentinelOne or similar EDR/AV platforms beneficial.
- Exposure to Mac OSX support beneficial.
- Excellent troubleshooting, communication, and organisational skills.
- Ability to manage own workload and prioritise effectively. xgikmsk
- Relevant certifications (Microsoft, CompTIA, WatchGuard etc) are a plus.
What's on Offer:
Senior IT Service Desk Technician in Huddersfield employer: Circle Group
As a System Optimisation Lead with our government client, you will thrive in a dynamic hybrid work environment located in either London or Leeds. The company fosters a supportive culture that prioritises employee growth through training and development opportunities, while also offering competitive daily rates and the chance to make a meaningful impact on public sector transformation initiatives. Join us to be part of a team that values collaboration, innovation, and inclusivity, ensuring that your contributions are recognised and rewarded.
