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For Companies At a Glance
- Tasks: Provide 2nd/3rd line IT support and troubleshoot client systems both remotely and onsite.
- Company: Join a close-knit, growing MSP in a modern office environment.
- Benefits: Competitive salary, hybrid working, 25 days holiday, and ongoing training support.
- Other info: Enjoy a supportive team culture and excellent career growth opportunities.
- Why this job: Take your IT career to the next level with a people-first company that values teamwork.
- Qualifications: Experience in 2nd/3rd line support and strong knowledge of Windows Server and networking.
The predicted salary is between 35000 - 40000 £ per year.
A close-knit and growing MSP based in Hertford is looking for a technically strong and client-focused Senior IT Technician to join their team. With a brand-new, state-of-the-art office and a collaborative culture, this is a great opportunity for someone with solid 2nd/3rd line experience who enjoys variety, autonomy, and hands-on technical work.
What You'll Be Doing:
- Deliver 2nd/3rd line support across client systems-remotely and onsite.
- Administer and troubleshoot Windows Server, Active Directory, and Microsoft 365.
- Configure and manage virtualised environments (Hyper-V, VMware).
- Perform server patching, system updates, and software rollouts.
- Support LAN/WAN setups, VPNs, and network infrastructure.
- Maintain IT security, backups, and disaster recovery solutions.
- Assist with infrastructure upgrades and new tech implementations.
- Maintain accurate technical documentation and asset records.
- Provide guidance on cybersecurity and IT best practices.
What You'll Bring:
- Proven experience in a 2nd/3rd line support role within an MSP.
- Strong knowledge of Windows Server, Microsoft 365, and virtualisation platforms.
- Solid understanding of networking (TCP/IP, DNS, DHCP, VPN).
- Familiarity with backup solutions, RMM tools, and IT security practices.
- Excellent troubleshooting and communication skills.
- Ability to work independently and manage multiple priorities.
- Full UK driving licence and access to a vehicle.
- Relevant certifications (e.g. CompTIA, Microsoft, Azure Fundamentals) are a plus.
What's on Offer:
- Starting salary from £35,000-£40,000 (depending on experience)
- Hybrid working: 3 days in the office, 2 days from home
- 25 days holiday + bank holidays
- 10% discretionary bonus
- Healthcare scheme membership
- Pension scheme
- Ongoing training and certification support
- A friendly, supportive team in a modern office environment
If you're ready to take the next step in your IT career with a people-first MSP that values technical excellence and team culture, we'd love to hear from you.
Senior IT Support Technician in Hertford employer: Circle Group
Contact Detail:
Circle Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Technician in Hertford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a mini portfolio or case studies of your past projects and successes. When you get the chance to chat with potential employers, share these examples to demonstrate your hands-on experience.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the interview! Research common technical questions related to Windows Server, Microsoft 365, and networking. Practise your answers and be ready to showcase your troubleshooting skills during the interview.
We think you need these skills to ace Senior IT Support Technician in Hertford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 2nd/3rd line support experience and technical skills relevant to the role. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your expertise in Windows Server, Microsoft 365, and virtualisation.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of your past experiences that demonstrate your troubleshooting skills and client-focused approach. We love a good story!
Show Off Your Technical Skills: In your application, make sure to mention any relevant certifications or training you've completed. Whether it's CompTIA, Microsoft, or Azure Fundamentals, we want to know how you’ve invested in your professional development and how it can benefit us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our friendly, supportive team!
How to prepare for a job interview at Circle Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Microsoft 365, and virtualisation platforms like Hyper-V and VMware. Be ready to discuss specific scenarios where you've successfully troubleshot issues or implemented solutions in these areas.
✨Showcase Your Client-Focused Approach
As a Senior IT Technician, you'll be interacting with clients regularly. Prepare examples that highlight your communication skills and how you've effectively resolved client issues in the past. This will demonstrate your ability to provide excellent customer service.
✨Demonstrate Problem-Solving Skills
Be prepared for technical questions that test your troubleshooting abilities. Think of a few challenging problems you've faced in previous roles and how you approached them. This will show your analytical thinking and hands-on experience.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, ongoing training opportunities, or the types of projects you might work on. This shows your genuine interest in the role and helps you assess if it's the right fit for you.