At a Glance
- Tasks: Lead IT services, ensuring secure and high-performing technology support for the organisation.
- Company: Join a forward-thinking company with a focus on innovation and collaboration.
- Benefits: Enjoy substantial holidays, flexible working, and a generous pension scheme.
- Other info: Hybrid work model with excellent career growth opportunities in a dynamic environment.
- Why this job: Make a real impact by shaping IT strategy and leading specialist teams.
- Qualifications: Proven experience in ICT support, strong communication, and leadership skills required.
The predicted salary is between 47000 - 47000 £ per year.
We're looking for an experienced senior IT leader to be responsible for ensuring the delivery of secure, resilient, and high-performing technology services that support critical organisational operations. You will act as the technical authority, shaping architecture, standards, and long-term strategy while leading specialist teams and driving continuous improvement across infrastructure, systems, and cloud platforms.
This is a full-time permanent IT Services Support Manager position, paying up to £47,000 per annum, depending on experience. Candidates must live a commutable distance to the Hampshire region and already hold full UK right to work.
Skills and experience required:
- Proven experience in an ICT support and delivery environment.
- Strong understanding of IT governance, change management, and service delivery frameworks e.g. ITILv4.
- Understanding of system integration principles and software testing methodologies.
- Strong background in enterprise architecture, infrastructure, and network design.
- Lead technical strategy planning, translating organisational and operational needs into clear ICT roadmaps and delivery plans.
- Strong customer focus with a commitment to delivering high-quality service.
- Excellent communication skills, with the ability to explain technical concepts in plain English.
- Demonstrable ability to prioritise and manage multiple workloads in a fast-paced environment.
- Strong influencing, negotiation, and stakeholder management skills.
- Ability to build effective working relationships with colleagues, suppliers, and partners.
- Knowledge of data security legislation, principles, and responsibilities within a large ICT environment.
- High level of attention to detail, particularly when working with data and systems.
- Strong verbal, written, and presentation skills.
- Commitment to continuous professional development.
- Ability to work flexibly to support operational requirements.
- High levels of integrity and confidentiality when handling sensitive information.
- Full driving licence and willingness to travel as required.
What you'd be doing:
- Provide technical support and contribute to the delivery of ICT services across the organisation.
- Line manage senior technical staff and specialist systems roles.
- Plan, manage, and support software testing, upgrades, and deployments in line with ITIL best practice and Change Policy.
- Lead the rollout of new software versions, ensuring minimal disruption to business-as-usual operations.
- Maintain and regularly review support documentation to ensure accuracy and effectiveness.
- Act as a key technical contact for suppliers, managing relationships and ensuring alignment with organisational roadmaps.
- Provide technical leadership on system integrations and interfaces with third-party applications.
- Deliver expert technical advice to users at all levels, adapting communication to suit the audience.
- Manage workload effectively across operational support and project delivery.
- Ensure high data quality through detailed analysis and validation of system data.
- Support the ongoing improvement, security, and resilience of ICT systems and services.
Benefits:
- Substantial holiday allowance plus bank holidays.
- Very generous pension.
- Flexible working with reasonable start/finish times.
- And much more.
If you're interested, then we'd love to hear from you - please Apply Now and send a CV for quick review.
Circle Recruitment is acting as an Employment Agency in relation to this vacancy.
IT Services Support Manager in Cheltenham employer: Circle Group
As an IT Services Support Manager with us, you'll join a forward-thinking organisation that values innovation and employee development. Our hybrid working model in Hampshire promotes a healthy work-life balance, while our commitment to continuous professional growth ensures you have the resources and support to excel in your career. With generous benefits including substantial holiday allowance and a flexible working environment, we strive to create a culture where every team member can thrive and contribute meaningfully to our mission.
StudySmarter Expert Advice🤫
We think this is how you could land IT Services Support Manager in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, and engage with online communities. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your expertise! Prepare a portfolio or a presentation that highlights your past projects and achievements in IT services. This will help you stand out during interviews and demonstrate your technical authority.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on explaining complex IT concepts in simple terms, as this is key for effective communication.
✨Tip Number 4
Apply through our website! It’s the quickest way to get noticed. Make sure to tailor your application to highlight your experience in ICT support and service delivery frameworks, as this will resonate with what employers are looking for.
We think you need these skills to ace IT Services Support Manager in Cheltenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Services Support Manager role. Highlight your experience in ICT support and delivery, and don’t forget to showcase your understanding of IT governance and service delivery frameworks like ITILv4.
Showcase Your Skills:Use your application to demonstrate your strong customer focus and excellent communication skills. Remember, we want to see how you can explain technical concepts in plain English, so keep it clear and concise!
Be Specific About Your Experience:When detailing your past roles, be specific about your achievements in managing technical teams and leading strategy planning. We love to see how you've translated operational needs into effective ICT roadmaps.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Circle Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IT governance, service delivery frameworks like ITILv4, and system integration principles. Be ready to discuss how you've applied these in past roles, as this will show your depth of understanding and experience.
✨Showcase Your Leadership Skills
As an IT Services Support Manager, you'll be leading teams and managing senior technical staff. Prepare examples of how you've successfully led projects or teams in the past, focusing on your ability to influence and negotiate with stakeholders.
✨Communicate Clearly
You’ll need to explain complex technical concepts in plain English. Practice articulating your thoughts clearly and concisely, perhaps by explaining a technical topic to someone without a tech background. This will demonstrate your communication skills and customer focus.
✨Demonstrate Your Problem-Solving Skills
Be prepared to discuss specific challenges you've faced in previous roles and how you overcame them. Highlight your attention to detail and ability to manage multiple workloads, as these are crucial for maintaining high-quality service in a fast-paced environment.
