At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot complex issues in a dynamic environment.
- Company: Fast-growing Managed Service Provider with a close-knit team culture.
- Benefits: Salary up to £40k, private healthcare, birthday off, and funded professional development.
- Other info: Opportunity to mentor apprentices and build strong client relationships.
- Why this job: Join a rapidly growing business and make a real impact while developing your skills.
- Qualifications: 3+ years in an MSP, strong troubleshooting skills, and Microsoft 365 knowledge.
The predicted salary is between 35000 - 40000 £ per year.
A fast-growing Managed Service Provider based near Broxbourne is looking for a Senior IT Engineer to join their close-knit team. This is a full-time, office-based role with travel to customer sites as required - a full UK driving licence is essential.
You'll be the first point of contact but working at genuine 2nd and 3rd line depth - dealing with real issues and fixing them properly. You'll get huge exposure across Windows, M365, Azure, networking, VoIP, and cyber security, as well as the opportunity to be a key part of something that's genuinely growing. Ideas are welcomed here, not ignored.
Responsibilities
- Providing 2nd line technical support remotely and on-site, troubleshooting and resolving complex IT issues efficiently and professionally.
- Working across Microsoft 365, Azure, Intune, and firewall technologies day to day.
- Configuring, deploying, and maintaining switches, routers, firewalls, and wireless solutions.
- Troubleshooting networking, Wi-Fi, connectivity, VoIP, and security issues.
- Taking part in customer onboarding and site setup projects as the MSP continues to grow its client base.
- Ensuring cyber security best practices are implemented and maintained across client environments.
- Mentoring apprentices within the support team - sharing knowledge and helping them develop.
- Building strong relationships with clients and contributing to account management.
- Travelling to customer sites when required for onsite support and project work.
What We're Looking For
Essential:
- 3+ years' experience in an MSP environment - essential.
- Proven 2nd line IT support experience with strong troubleshooting ability.
- Strong Microsoft 365 knowledge - Intune, Exchange, Teams, SharePoint, Azure AD.
- Solid networking fundamentals - TCP/IP, DNS, DHCP, VLANs, firewalls, and VPNs.
- Hands-on firewall configuration and management experience.
- A good understanding of cyber security principles and a willingness to keep developing in this area.
- Excellent communication and interpersonal skills - this is key to the role.
- Organised, self-motivated, and comfortable keeping documentation up to date.
- Full UK driving licence and right to work in the UK - both essential.
Highly desirable:
- Relevant certifications - Microsoft, CompTIA, or cyber security.
- Intune device management - policies, application rollout, Autopilot deployments.
- Device deployment experience - MDT, SCCM etc.
- Office moves and site setups - networking, Wi-Fi, end-user environments.
- Experience mentoring or training junior team members.
What You'll Get
- £35,000-£40,000 salary (DOE)
- Your birthday off - every year
- BUPA private healthcare
- Pension scheme
- Funded professional development and certifications
- A genuine opportunity to be a key person in a rapidly growing business
If you're an experienced MSP engineer who wants to stay technical, work with a team that encourages better ways of working, and grow with a business that's genuinely going places - this is the role.
Interested? Don't worry if your CV isn't fully up to date - reach out to Gianluca @ CircleRecruitment dot com for a confidential chat.
Senior IT Engineer in Broxbourne employer: Circle Group
Join a dynamic and rapidly growing Managed Service Provider in Broxbourne, where you'll be part of a close-knit team that values your ideas and contributions. Enjoy a competitive salary, private healthcare, and opportunities for professional development while working on diverse IT challenges across Microsoft 365, Azure, and cyber security. With a strong focus on employee growth and a supportive work culture, this role offers a unique chance to make a significant impact in a thriving business.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Engineer in Broxbourne
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local tech meetups or online webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your expertise in areas like Microsoft 365, Azure, and networking, making you stand out from the crowd.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. Think about how you’d troubleshoot specific issues or implement security best practices. The more prepared you are, the more confident you’ll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to reach out directly. Let’s get you on board with a team that values your ideas!
We think you need these skills to ace Senior IT Engineer in Broxbourne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior IT Engineer role. Highlight your 2nd and 3rd line support experience, especially with Microsoft 365 and Azure, to show us you're the right fit.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about working in an MSP environment. Share specific examples of how you've tackled complex IT issues and contributed to team success in the past.
Show Off Your Soft Skills:Don’t forget to mention your excellent communication and interpersonal skills! We value strong relationships with clients, so let us know how you've built rapport and managed accounts effectively.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to see your application and get you into the process!
How to prepare for a job interview at Circle Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and networking fundamentals. Be ready to discuss specific technologies you've worked with, like firewalls and VoIP solutions, as well as any troubleshooting experiences you've had.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of complex IT issues you've resolved in the past. Think about the steps you took to troubleshoot and fix these problems, and be ready to explain your thought process during the interview.
✨Demonstrate Your Communication Skills
Since this role involves building strong relationships with clients, practice explaining technical concepts in simple terms. You might be asked how you would communicate a solution to a non-technical client, so be prepared for that!
✨Be Ready to Discuss Cyber Security
With cyber security being a key part of the role, make sure you can talk about best practices and any relevant experience you have. Show your willingness to keep learning in this area, as it's crucial for the position.
