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For Companies At a Glance
- Tasks: Provide top-notch IT support and mentor junior team members in a dynamic environment.
- Company: Join a growing IT Managed Services Provider with a collaborative culture.
- Benefits: Enjoy a competitive salary, hybrid working, and unique perks like birthday off.
- Why this job: Make a real impact while developing your technical skills in a supportive team.
- Qualifications: Previous IT experience and strong communication skills are essential.
- Other info: Great career growth opportunities in a fast-paced MSP environment.
The predicted salary is between 32000 - 35000 £ per year.
A growing and dynamic IT Managed Services Provider (MSP) supporting over 60 clients is looking for a Senior IT Support Technician to join their expanding team. This is a fantastic opportunity to work in a collaborative environment where your technical skills will be valued and developed.
You will be reporting to the Service Delivery Manager and working closely with the technical team to deliver excellent IT support and consultancy services. The role involves a mix of remote and onsite support, project work, and mentoring junior team members.
Key Responsibilities:- Provide 2nd line support across Windows Server (on-prem & Azure), Active Directory, Group Policy, DNS, and RDS
- Troubleshoot Windows desktop issues and Microsoft 365 environments (Exchange, SharePoint, Teams, Teams Voice)
- Support and configure Hyper-V and virtualised environments
- Perform hardware diagnostics, repairs, and installations
- Use service desk tools (ConnectWise Manage ideal) to manage tickets and SLAs
- Monitor and maintain client systems and networks
- Assist with workstation setups and fault diagnosis (hardware/software)
- Deliver excellent customer service via phone, email, and in person
- ConnectWise Manage, NinjaOne RMM, Datto Backup, Cove Backup
- Exclaimer, CloudAlly, Heimdal Security, Keeper, Password Boss, Augmentt
- Previous IT experience working at an IT Managed Services Provider
- Strong communication and customer service skills
- Confidence on the phone and in client-facing situations
- Ability to manage time, multitask, and work to SLAs
- A team player mindset with a willingness to share knowledge
- Starting salary of £32K-£35K DOE
- Hybrid working (2 days in office)
- 9.5-day fortnight after probation
- Birthday off
- Pension scheme
- Death in service cover
- Health care top-up
This is a great opportunity for someone looking to grow their career in a supportive and fast-paced MSP environment.
Interested? Don’t worry if your CV isn’t up to date - reach out to Gianluca @ circlerecruitment (dot) com to find out more.
Senior IT Support Technician in Bracknell employer: Circle Group
Contact Detail:
Circle Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Technician in Bracknell
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at MSPs. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a mini portfolio or case studies of your past projects and successes. When you get that interview, share these examples to demonstrate your expertise in Windows Server and Microsoft 365.
✨Tip Number 3
Practice makes perfect! Get comfortable with common interview questions for IT support roles. Role-play with a friend or use online resources to refine your answers and boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior IT Support Technician in Bracknell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior IT Support Technician role. Highlight your previous work in IT Managed Services and any relevant technical skills, like Windows Server or Microsoft 365.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've provided excellent customer service or solved complex IT issues in the past.
Show Off Your Technical Skills: Don’t shy away from showcasing your technical expertise! Mention your experience with tools like ConnectWise Manage or NinjaOne RMM, as these are key to the role and will catch our eye.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Circle Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Active Directory, and Microsoft 365. Be ready to discuss specific scenarios where you've successfully troubleshot issues or implemented solutions. This will show that you're not just familiar with the tech, but that you can apply it effectively.
✨Show Off Your Customer Service Skills
Since this role involves a lot of client interaction, be prepared to share examples of how you've delivered excellent customer service in the past. Think about times when you turned a frustrated client into a satisfied one, and highlight your communication skills.
✨Demonstrate Team Spirit
This position is all about collaboration, so be ready to talk about your experiences working in a team. Share instances where you've mentored junior colleagues or contributed to team projects. This will show that you're a team player who values knowledge sharing.
✨Familiarise Yourself with Service Desk Tools
If you have experience with ConnectWise Manage or similar tools, make sure to mention it. If not, do a bit of research on how these tools work and be ready to discuss how you would use them to manage tickets and SLAs effectively.
