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- Tasks: Provide IT support to schools, troubleshoot issues, and collaborate with a friendly team.
- Company: Join a close-knit Managed Service Provider dedicated to supporting educational clients.
- Benefits: Enjoy a starting salary up to £30K, 30 days annual leave, and team outings.
- Why this job: Experience diverse tasks, a supportive culture, and opportunities for personal growth.
- Qualifications: Knowledge of Windows Server, Office 365, and networking; full UK driving licence required.
- Other info: DBS checks will be conducted; earn referral bonuses for bringing in new talent.
The predicted salary is between 20000 - 30000 £ per year.
A 2nd Line IT Support Engineer with good working knowledge of Windows server, Office 365, and general network troubleshooting is required to join a close-knit MSP to support their school-based clients. DBS checks will be undertaken before starting this role. This is an autonomous, flexible role which varies from meeting day-to-day client needs in person, whilst being remotely supported by the wider team from the head office. No two days are the same, visiting different sites mainly around Solihull and surrounding areas.
Key Skills Required
- Previous escalation support
- Windows Server administration & troubleshooting
- Office 365 Admin, Exchange
- Active Directory
- General networking troubleshooting - TCP/IP, DNS, DHCP
- Mobile device support - iOS/Android
- Full UK Drivers licence is essential
This is a customer-facing role working with an approachable, friendly and supportive management team. As a business, they are company-wide a team of 15 who encourage active learning and support their staff to develop towards their goals through on-the-job and online learning.
Roles And Responsibilities
- Serve as the IT technical support contact for your designated locations
- Offer a welcoming and helpful service to customers and clients
- Address, advise, and assist clients with IT-related problems
- Execute tasks and requests as instructed by your supervisor
- Collaborate with current technicians to deepen your role understanding
- Advance projects and support migrations at client locations
- Conduct routine maintenance and checks, both in-person and remotely
- Resolve issues remotely using the company's helpdesk system
- Provide telephone support when needed
- Visit other client sites as necessary
With this opportunity, you will achieve
- Starting salary up to £30K DOE
- 30 days annual leave
- Fuel expenses
- Contributory pension scheme
- Team days - trips away
- Plus much more
Apply now to Gianluca @ circlerecruitment (dot) com to join our client's dynamic and friendly team.
2nd Line IT Support Engineer employer: Circle Group
Contact Detail:
Circle Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server and Office 365. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Since this role involves customer interaction, practice your communication skills. Being able to explain technical issues in a simple way will help you connect with clients and demonstrate your suitability for the position.
✨Tip Number 3
Network with current or former employees of the company, if possible. They can provide insights into the company culture and what the hiring team values, which can be invaluable during your interview.
✨Tip Number 4
Prepare for scenario-based questions that may come up during the interview. Think about how you would handle common IT support issues, as this will showcase your problem-solving skills and practical knowledge.
We think you need these skills to ace 2nd Line IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows Server, Office 365, and general networking troubleshooting. Use specific examples from your past roles to demonstrate your skills.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your customer-facing experience and how you can contribute to their supportive team environment.
Highlight Relevant Skills: Clearly list your technical skills such as TCP/IP, DNS, DHCP, and mobile device support. Make sure to mention your full UK driver's licence, as it's essential for this role.
Showcase Your Problem-Solving Abilities: Provide examples of how you've successfully resolved IT-related issues in previous positions. This will demonstrate your capability to handle the diverse challenges of the role.
How to prepare for a job interview at Circle Group
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows Server, Office 365, and general networking troubleshooting during the interview. Be prepared to discuss specific scenarios where you've successfully resolved IT issues, as this will demonstrate your capability to handle the technical demands of the role.
✨Emphasise Customer Service
Since this is a customer-facing role, it's crucial to convey your ability to provide excellent service. Share examples of how you've effectively communicated with clients in the past, especially when addressing their IT-related problems. A friendly and approachable attitude will go a long way.
✨Demonstrate Flexibility and Autonomy
This position requires a degree of independence and adaptability. Be ready to discuss how you've managed your time and responsibilities in previous roles, particularly in dynamic environments. Highlight any experiences where you had to adjust quickly to meet client needs.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Practice articulating your thought process when troubleshooting common IT issues, such as network connectivity problems or software malfunctions. This will help you showcase your analytical skills and approach to resolving challenges.
