At a Glance
- Tasks: Provide hands-on IT support and solve technical issues for diverse clients.
- Company: Join a growing Managed Service Provider with a supportive team culture.
- Benefits: Earn up to £30,000, enjoy funded certifications, and flexible working hours.
- Other info: Travel expenses covered for client visits and excellent career progression opportunities.
- Why this job: Gain valuable experience while making a real impact in a dynamic environment.
- Qualifications: MSP experience and strong problem-solving skills are essential.
The predicted salary is between 30000 - 30000 € per year.
Looking to grow your MSP career in a role that gives you real variety? A growing Managed Service Provider is looking for a 1st/2nd Line IT Support Engineer to join their team. You'll be based in their St. Albans office for the majority of the week, with regular client visits in central London - all travel costs covered. Flexible working hours available (e.g. 8am-5pm, 9am-6pm etc).
This is a hands-on role for someone with MSP experience who takes ownership of their tickets, works well under pressure, and genuinely enjoys solving problems. You'll be part of a supportive team where your development is actively invested in - including funded certifications.
Please note: a full UK driving licence and access to a car are required for this role.
Responsibilities- Delivering high-quality remote and on-site support across a range of technical issues and platforms.
- Taking ownership of incidents from assignment through to resolution, ensuring SLAs are met.
- Troubleshooting applications, networks, and infrastructure issues for a varied client base.
- Supporting, training, and mentoring junior team members where needed.
- Attending London customer sites 1-2 days per week to provide on-site support (travel expenses covered).
Essential experience:
- MSP background - essential.
- Microsoft 365 - tenant migrations, Exchange, SharePoint, Azure AD/Entra ID, Intune/Autopilot, Conditional Access, MFA, and end-to-end deployments.
- Windows Server 2016+ and Windows 11 Pro / macOS desktop support.
- Active Directory administration, VMware, and Hyper-V.
- Networking troubleshooting - TCP/IP, DNS, VPN, UniFi, DrayTek, Fortigate.
- Email security solutions and online backup / disaster recovery.
- A hands-on, problem-solving approach with a calm head under pressure.
- Full UK driving licence and access to a vehicle.
Beneficial (not essential):
- Experience with Atera RMM (the MSP's internal tooling - full training provided).
- IT certifications such as CCNA, or CompTIA.
- Azure or Microsoft certifications (AZ-900, MS-900 etc.).
- Up to £30,000 salary (DOE)
- Office-based role with London client site visits 2 days per week - all travel paid
- 28 days annual leave (including Bank Holidays).
- Funded certifications - including AZ-900, MS-900, and more
- Pension scheme
- A growing MSP where your progression is taken seriously
If you're an MSP-experienced engineer who wants variety, development, and a team that backs you - this is worth a conversation.
Interested? Don't worry if your CV isn't fully up to date - reach out to Gianluca @ Circle Recruitment dot com for a confidential chat.
1st/2nd Line IT Support Engineer employer: Circle Group
Join a dynamic Managed Service Provider in St. Albans, where your career as a 1st/2nd Line IT Support Engineer will flourish in a supportive and flexible work environment. With a commitment to employee development through funded certifications and a culture that values problem-solving and teamwork, you'll enjoy the variety of on-site client visits in London while having all travel costs covered. This is an excellent opportunity for those looking to grow their skills and advance in a thriving MSP setting.
StudySmarter Expert Advice🤫
We think this is how you could land 1st/2nd Line IT Support Engineer
✨Tip Number 1
Get your networking game on! Attend local tech meetups or industry events in St. Albans and London. It's a great way to meet potential employers and other IT pros who can give you the inside scoop on job openings.
✨Tip Number 2
Don’t underestimate the power of LinkedIn! Make sure your profile is up-to-date and showcases your MSP experience. Connect with recruiters and follow companies you're interested in, like us at StudySmarter, to stay in the loop about new roles.
✨Tip Number 3
Practice your interview skills! Get a friend to throw some common IT support questions your way. This will help you feel more confident and ready to tackle those tricky scenarios they might throw at you during the interview.
✨Tip Number 4
Apply through our website! We’re always on the lookout for talented individuals like you. Plus, it shows you’re genuinely interested in joining our team, which can make a great impression.
We think you need these skills to ace 1st/2nd Line IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your MSP experience and relevant technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your expertise in Microsoft 365, Windows Server, and networking.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing candidates who take the time to express their enthusiasm for the role.
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We’re looking for someone who thrives under pressure and enjoys solving problems, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Circle Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Windows Server, and networking. Be ready to discuss specific scenarios where you've solved problems or managed incidents in an MSP environment.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've taken ownership of tickets and resolved issues under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your hands-on approach.
✨Familiarise Yourself with the Company
Research the Managed Service Provider you're interviewing with. Understand their client base, services offered, and any recent news. This will help you tailor your responses and show genuine interest in the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and the types of projects you'll be working on. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
