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- Tasks: Provide 1st and 2nd line IT support to a 600+ user base.
- Company: Join a leading law firm in Edinburgh with a dynamic team.
- Benefits: Enjoy a hybrid work model and a competitive salary up to £30,000.
- Why this job: Get involved in varied projects and responsibilities as the company expands.
- Qualifications: Strong experience in Windows 10, MS Office 365, and IT Service Desk roles required.
- Other info: Opportunity for referral bonuses and an iPad for new client referrals.
The predicted salary is between 24000 - 36000 £ per year.
IT Service Desk Analyst – Law Firm – Edinburgh A leading law firm based in Edinburgh requires an IT Service Desk Analyst with strong 1st & 2nd line IT support experience. You will be part of the wider team across company sites across Scotland, based in the Edinburgh office with remote support to some of their other offices. This role is Hybrid, with 3-4 days a week in the office as required. Experience required: Excellent 1st & some 2nd line IT support experience in Windows 10 and MS Office 365 Administration of Active Directory & Microsoft Exchange Worked on an IT Service Desk for at least 12 months Any experience in supporting legal systems such as Big Hand, iManage, case management systems, document management systems, digital dictation systems, etc. would be a bonus Good networking experience – patching, knowledge of DNS/DHCP, WAN etc Some experience with VMware Horizon View or other VDI technologies such as Cloud (Azure), Hyper-V or Citrix This is an excellent IT Support role for a leading law firm, that will keep you busy by providing variation in projects and responsibilities due to company expansion. Duties in the role include: Providing 1st and some 2nd line support to the 600+ user base via the Service Desk, managing the life cycle of support requests through to resolution Build and manage IT including Laptops, iPhones and Desktops. Particip…
IT Service Desk Analyst - Law Firm - Edinburgh employer: Circle Group Careers
Contact Detail:
Circle Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst - Law Firm - Edinburgh
✨Tip Number 1
Familiarize yourself with the specific IT systems mentioned in the job description, such as Big Hand and iManage. Having a solid understanding of these legal systems can set you apart from other candidates.
✨Tip Number 2
Highlight your experience with Windows 10 and MS Office 365 during any conversations or interviews. Be prepared to discuss specific scenarios where you've successfully resolved issues related to these platforms.
✨Tip Number 3
Since this role involves hybrid work, emphasize your ability to manage time effectively and work independently. Share examples of how you've successfully supported remote users in the past.
✨Tip Number 4
Network with professionals in the legal IT sector. Attend relevant events or join online forums to connect with others who may have insights into the firm or similar roles.
We think you need these skills to ace IT Service Desk Analyst - Law Firm - Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 1st and 2nd line IT support experience, especially with Windows 10 and MS Office 365. Include any relevant experience with legal systems and networking knowledge.
Craft a Strong Cover Letter: Write a cover letter that emphasizes your passion for IT support and your ability to work in a hybrid environment. Mention specific experiences that relate to the job description, such as managing IT assets or participating in IT projects.
Highlight Relevant Skills: In your application, clearly outline your skills in Active Directory, Microsoft Exchange, and any experience with VMware Horizon View or cloud technologies. This will show that you meet the technical requirements of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial for an IT Service Desk Analyst.
How to prepare for a job interview at Circle Group Careers
✨Showcase Your IT Support Experience
Be prepared to discuss your 1st and 2nd line IT support experience in detail. Highlight specific examples of how you've resolved issues, particularly with Windows 10 and MS Office 365, as this will demonstrate your technical proficiency.
✨Familiarize Yourself with Legal Systems
If you have experience with legal systems like Big Hand or iManage, make sure to mention it. Even if you don't, showing a willingness to learn about these systems can set you apart from other candidates.
✨Understand Networking Basics
Brush up on your networking knowledge, especially regarding DNS, DHCP, and WAN. Be ready to answer questions about your experience with patching and any relevant technologies, as this is crucial for the role.
✨Demonstrate Team Collaboration Skills
Since you'll be part of a wider team across multiple sites, emphasize your ability to work collaboratively. Share examples of how you've successfully worked with others in previous roles, especially in a hybrid work environment.
