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- Tasks: Support clients with IT issues, both remotely and on-site, while managing service desk records.
- Company: Join an award-winning Microsoft Gold Partner known for exceptional IT support across various industries.
- Benefits: Enjoy a hybrid work model with flexibility to work from home and corporate perks.
- Why this job: Be part of a dynamic team, enhance your skills, and contribute to meaningful service improvements.
- Qualifications: Experience in IT support, knowledge of hardware and software, and a passion for technology are essential.
- Other info: Occasional office visits in Manchester city centre required, but mostly remote work.
The predicted salary is between 36000 - 60000 £ per year.
Location: Manchester | Type: Full-time | Hybrid Role
I'm recruiting on behalf of an award-winning Microsoft Gold Partner that delivers IT support and consultancy services across a wide range of industries. This is a fantastic opportunity for an experienced IT Field Engineer to join a dynamic team, working both on-site with clients and home-based.
Key Responsibilities:
- Provide technical support for hardware, software, and network infrastructure including servers, SANs, firewalls, routers, wireless etc.
- Deliver support via phone, email, remote tools, and on-site visits
- Maintain accurate service desk records and ensure timely resolution of issues
- Take ownership of assigned tasks and assist team members with workload management
- Stay up to date with industry developments and contribute to service improvements
- Adhere to ISO 9001 and ISO 27001 standards for quality and security
There will be a requirement to work from the Manchester city centre office when required but generally will be either working from home, or supporting their main customers with recurring site visits around Manchester City Centre.
IT Field Engineer employer: Circle Group Careers
Contact Detail:
Circle Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Engineer
✨Tip Number 1
Familiarise yourself with the latest Microsoft technologies and certifications. As a Microsoft Gold Partner, they value candidates who are up-to-date with their products and services, so showcasing your knowledge in this area can set you apart.
✨Tip Number 2
Network with current employees or industry professionals on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully resolved technical issues. Being able to articulate your problem-solving skills and experiences will demonstrate your capability as an IT Field Engineer.
✨Tip Number 4
Stay informed about the latest trends in IT support and consultancy services. Showing that you are proactive about industry developments can impress potential employers and highlight your commitment to continuous learning.
We think you need these skills to ace IT Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as an IT Field Engineer. Focus on your technical skills related to hardware, software, and network infrastructure, and include any specific projects or achievements that demonstrate your expertise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and consultancy. Mention your familiarity with ISO 9001 and ISO 27001 standards, and explain how your previous experiences align with the responsibilities outlined in the job description.
Highlight Soft Skills: In addition to technical skills, emphasise your soft skills such as communication, teamwork, and problem-solving abilities. These are crucial for an IT Field Engineer who will be working both on-site and remotely with clients.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Circle Group Careers
✨Showcase Your Technical Skills
Be prepared to discuss your experience with hardware, software, and network infrastructure. Highlight specific examples of how you've resolved technical issues in the past, especially those related to servers, SANs, firewalls, and routers.
✨Demonstrate Problem-Solving Abilities
Employ the STAR method (Situation, Task, Action, Result) to illustrate how you've taken ownership of tasks and resolved complex problems. This will show your potential employer that you can handle challenges effectively.
✨Familiarise Yourself with ISO Standards
Since adherence to ISO 9001 and ISO 27001 standards is crucial for this role, make sure you understand these standards. Be ready to discuss how you have implemented or followed similar quality and security protocols in your previous roles.
✨Prepare Questions About the Role
Think of insightful questions to ask about the team dynamics, the types of clients you'll be working with, and the tools they use. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
