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- Tasks: Provide 1st & 2nd Line IT support and troubleshoot issues.
- Company: Join a leading IT Consultancy in Southampton focused on exceptional service.
- Benefits: Enjoy hybrid work options and opportunities for career growth.
- Why this job: Be part of a motivated team and transform your career in tech.
- Qualifications: Experience in support roles, Windows OS, O365, and networking required.
- Other info: Ideal candidates may have experience with Hyper-V, VMware, and Veeam.
The predicted salary is between 28800 - 42000 £ per year.
2nd Line IT Support Engineer – Southampton (Hybrid) Due to continued growth, a leading IT Consultancy based in Southampton is looking for a 2nd Line IT Support Engineer to join the team. As a leading technology company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users. The team is expanding across the business, and you will be joining a proactive, and strongly motivated team. For those looking to work their way up the career ladder, this is your ticket to career transformation. Key Skills required: Previous experience in either a support desk or field/customer facing role Windows Server 11-10 OS & Desktop OS experience O365 administration e.g. SharePoint, OneDrive Azure AD Networking – good experience with firewall technologies, VPNs etc Proven experience troubleshooting and diagnostic experience via logs, tickets and reports It would be highly advantageous if the ideal candidate has experience with Hyper-V or VMware, and backup technologies such as Veeam. The roles and responsibilities of the role include administering 1st & 2nd Line support requests, accurate call logging and relevant escalation when necessary. Working closely with the other Service Desk team in a collaborative environment and line management whilst sharing experience and skills where applicable. Company benefi…
2nd Line IT Support Engineer employer: Circle Group Careers
Contact Detail:
Circle Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Windows Server, O365, and Azure AD. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Highlight your troubleshooting skills by preparing examples of past experiences where you successfully resolved technical issues. Be ready to discuss these scenarios during the interview to demonstrate your problem-solving abilities.
✨Tip Number 3
Network with current employees or professionals in the IT support field. Engaging with them on platforms like LinkedIn can provide you with insights about the company culture and the team dynamics, which can be beneficial during your application process.
✨Tip Number 4
Prepare to discuss your experience in a collaborative environment. Since the role emphasizes teamwork, think of examples where you worked effectively with others to achieve a common goal, as this will resonate well with the hiring team.
We think you need these skills to ace 2nd Line IT Support Engineer
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous experience in support desk or customer-facing roles. Detail your familiarity with Windows Server, O365 administration, and any troubleshooting experience you have.
Showcase Technical Skills: Clearly list your technical skills related to the job description, such as experience with Azure AD, networking technologies, and any knowledge of Hyper-V or VMware. This will help demonstrate your fit for the role.
Tailor Your CV: Customize your CV to reflect the key skills mentioned in the job description. Use specific examples from your past work that align with the responsibilities of a 2nd Line IT Support Engineer.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in this position and how your background makes you a great fit. Mention your motivation to join a proactive team and your desire for career growth.
How to prepare for a job interview at Circle Group Careers
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server, O365 administration, and networking technologies. Highlight specific examples of how you've successfully troubleshot issues in previous roles.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to walk through your thought process when diagnosing and resolving technical problems. Use real-life scenarios to illustrate your troubleshooting skills.
✨Emphasize Team Collaboration
Since the role involves working closely with a team, share examples of how you've collaborated with others in past positions. Discuss how you contribute to a positive team environment and support your colleagues.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, team dynamics, and growth opportunities. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
