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For Companies At a Glance
- Tasks: Manage and develop a new same day service while ensuring client satisfaction.
- Company: Join Circle Express, a leader in logistics and courier services.
- Benefits: Enjoy flexible working hours and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values innovation and efficiency.
- Qualifications: Experience in courier services and excellent communication skills are essential.
- Other info: Opportunity to work in a fast-paced environment with a focus on teamwork.
The predicted salary is between 30000 - 42000 £ per year.
Role Summary:
Develop and build a new same day service utilising Third Party and Circle Express resources. To manage and control our Clients Sameday and AOG requirements via the Circle Express network and various sub-contractors. Ensure service meets clients expectations and agreed KPIs. Plan and develop systems and procedures to improve operating quality and efficiency of the depot. Supervise other members of staff in accordance with company policies and procedures.
Duties and Responsibilities:
- Being a point of contact for Sameday / AOG for clients.
- Efficiently utilising the available resources to deliver excellent service to customers.
- Work in conjunction with the Operations Manager to ensure Circle Express runs as efficiently as possible.
- Ensuring accurate storage and prompt retrieval of information.
- Ensuring individuals, teams, colleagues, Managers and clients are advised of appropriate information.
- Maintain close relationships with Sameday / AOG clients.
- Obtaining and processing information to enable appropriate decisions to be made.
- Assisting when required in the induction and appropriate training of individuals.
- Driver debriefing & general transport admin support.
Experience & Qualifications:
- Experience in Sameday or On-Demand courier.
- Experience with client and Driver support.
- In depth knowledge of courier requirements.
- Knowledge of Aviation Security.
- Ability to work under pressure in busy fast-paced environment.
- Excellent communication skills at all levels.
- Strong decision-making skills.
- Highly organised and excellent time management skills.
- Ability to proactively develop clients through dynamic pricing as required.
- Team player as well as able to work independently.
- Hard-working and flexible.
- Acts professionally and confidently at all times.
Assistant Sameday Controller - Birmingham in Birmingham employer: Circle Express Limited
Contact Detail:
Circle Express Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Sameday Controller - Birmingham in Birmingham
✨Tip Number 1
Familiarise yourself with the Circle Express network and its operations. Understanding how the system works will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Circle Express. They can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Brush up on your knowledge of aviation security and courier requirements. Being well-versed in these areas will show that you are prepared for the specific challenges of the Assistant Sameday Controller role.
✨Tip Number 4
Prepare to discuss your experience in managing client relationships and handling pressure. Highlighting your ability to maintain excellent service standards under challenging conditions will set you apart from other candidates.
We think you need these skills to ace Assistant Sameday Controller - Birmingham in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in same day or on-demand courier services. Emphasise your skills in client support, decision-making, and time management, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Discuss how your previous experiences align with the duties of managing clients' Sameday and AOG requirements.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your ability to communicate effectively with clients and team members.
Highlight Problem-Solving Abilities: Include instances where you've successfully handled pressure in fast-paced environments. This will show your potential employer that you can maintain service quality while managing multiple tasks.
How to prepare for a job interview at Circle Express Limited
✨Showcase Your Experience
Make sure to highlight your previous experience in same day or on-demand courier services. Be prepared to discuss specific examples of how you've managed client relationships and supported drivers, as this will demonstrate your suitability for the role.
✨Demonstrate Strong Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly. Think about how you can convey complex information simply and effectively, especially when discussing how you would keep clients and team members informed.
✨Prepare for Scenario Questions
Expect questions that assess your decision-making skills under pressure. Prepare scenarios where you had to make quick decisions or manage multiple tasks simultaneously, and explain how you prioritised and executed your plans.
✨Research the Company and Industry
Familiarise yourself with Circle Express and its operations. Understanding their service offerings and the competitive landscape will help you tailor your responses and show your genuine interest in the company and the role.
