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For Companies At a Glance
- Tasks: Support office IT and telecoms, solve problems, and assist with server builds.
- Company: Dynamic IT company in Southampton with a focus on growth and learning.
- Benefits: Competitive salary, company events, pension scheme, and private medical insurance.
- Why this job: Kickstart your IT career with hands-on experience and growth opportunities.
- Qualifications: Desire to learn, foundational tech skills, and good communication.
- Other info: Great for those looking to advance in IT and managed services.
The predicted salary is between 20400 - 28800 £ per year.
Location: Southampton (office-based) Monday to Friday, 8:30 to 17:30
Travel: Occasional local travel (Hampshire)
The role
We are looking for a Junior IT Support Engineer to support our internal office IT day-to-day, while gaining exposure to our MSP client environments. You will enjoy solving problems properly, learning fast, and improving how support is delivered. Alongside IT, you will also get hands-on with our telecoms operation, supporting device provisioning, technical validation, and assisting with server builds. This is a great role for someone who wants a long-term career in IT and managed services, and is keen to grow into a more senior support or project role over time.
What you will be doing
- Office IT support (core focus)
- Provide first-line and second-line support to office users (deskside, remote, tickets)
- Set up, image and deploy laptops/desktops and mobile devices (Windows and macOS)
- Support Microsoft 365 and Google Workspace basics: user setup, password resets, MFA support, mailbox issues, Teams/Meet and SharePoint/Drive support
- Help with day-to-day endpoint tasks (device enrolment, patching checks, security agent status, troubleshooting)
- Maintain tidy asset records, stock levels, warranty returns, and clear ticket notes
- Write and improve simple KB articles and 'how-to' guides for common issues
- Assist senior engineers with client tickets, escalations and routine maintenance tasks
- Learn how to work across multiple customer environments safely and consistently
- Support monitoring and basic remediation via RMM tools (guided at first, increasing ownership over time)
- Shadow service reviews and learn how we report on risk, security and improvements
- Provision and support end-user telecoms devices (desk phones, headsets, softphone apps, mobile clients)
- Assist with technical validation tasks before go-live (connectivity checks, basic call testing, configs)
- Help with server build preparation tasks and structured checklists (racking, patching, labelling, baseline setup)
- Maintain accurate build notes and provisioning records
Skills and experience
- Essential
- Strong desire to build a career in IT/MSP (you enjoy learning and stick with problems)
- Good foundational technical skills across Windows (10/11) and general troubleshooting
- Confidence speaking with users and explaining fixes in plain English
- Some exposure to Microsoft 365 and/or Google Workspace (admin basics, mail, collaboration tools, MFA support)
- Basic networking understanding (IP addressing, DHCP, DNS basics, Wi-Fi fundamentals)
- Strong attention to detail: documentation, asset records, following checklists
- Positive, reliable attitude and willingness to get stuck in
- 6–18 months in a support role (internal IT, helpdesk, MSP, or apprenticeship)
- Any exposure to: Intune, Entra ID, AD, Group Policy, Google Admin, Acronis, RMM tools, ticket systems
- Interest in telecoms/VoIP, device provisioning, or structured build work
- Basic PowerShell curiosity (even if it is just small scripts)
- Any relevant certification progress (CompTIA A+/Network+, Microsoft fundamentals, Google fundamentals, etc.)
Job Type: Full-time
Pay: £24,420.00 per year
Benefits: Company events, Company pension, Cycle to work scheme, Private medical insurance
Work Location: In person
Junior IT Support Engineer in Southampton employer: Circle Cloud Communications Ltd
Contact Detail:
Circle Cloud Communications Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Engineer in Southampton
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice common interview questions related to IT support. Think about how you'd explain technical issues in plain English. We want to see your problem-solving skills and how you communicate with users!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Ask about the team dynamics, growth opportunities, or specific tools they use. It shows you're engaged and thinking about your future with us.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our team at StudySmarter.
We think you need these skills to ace Junior IT Support Engineer in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Junior IT Support Engineer role. Highlight any relevant IT support experience, especially with Windows, Microsoft 365, or Google Workspace. We want to see how you can contribute to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for IT and managed services. Tell us why you're excited about this role and how you plan to grow with us at StudySmarter. Keep it friendly and engaging!
Show Off Your Problem-Solving Skills: In your application, share examples of how you've tackled technical issues in the past. We love candidates who enjoy solving problems and learning from them. Let us know how you approach challenges and what you've learned along the way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join the StudySmarter family!
How to prepare for a job interview at Circle Cloud Communications Ltd
✨Know Your Tech Basics
Brush up on your foundational technical skills, especially around Windows 10/11 and troubleshooting. Be ready to discuss your experience with Microsoft 365 and Google Workspace, as well as any basic networking concepts like IP addressing and DHCP.
✨Show Your Problem-Solving Skills
Prepare to share examples of how you've tackled IT issues in the past. Think about specific problems you solved, what steps you took, and how you communicated solutions to users in plain English. This will demonstrate your ability to learn and adapt.
✨Get Familiar with the Role
Understand the key responsibilities of a Junior IT Support Engineer. Familiarise yourself with tasks like device provisioning, server builds, and maintaining asset records. Showing that you know what the job entails will impress the interviewers.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s IT support processes or their approach to managed services. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.