At a Glance
- Tasks: Engage customers to boost satisfaction and drive renewals for Circle products.
- Company: Join a dynamic team at a leading medical tech company.
- Benefits: Flexible remote work, competitive pay, and opportunities for growth.
- Other info: Collaborative environment with a focus on professional development.
- Why this job: Make a real impact by building strong customer relationships and driving success.
- Qualifications: Sales experience, tech-savvy, and excellent communication skills required.
The predicted salary is between 40500 - 49500 £ per year.
The Customer Renewals Team Specialist (CRT) helps develop customer relationships that promote customer growth, retention and loyalty. By engaging customers to deepen and strengthen relationships, you will increase account transparency and leverage that information to build an account strategy in partnership with Sales Account Executives (ASE). You will engage with new, existing and prospective customers promoting Circle products and driving customer satisfaction, ensuring growth and revenue targets are achieved. Additionally, you will be held accountable for, and contribute to implement CRM and Marketing strategies.
The CRT member will be responsible for sales and administrative duties performed accurately and on time, and growth within designated accounts, through sales of all products, licenses and services, contract renewals, and management of trial licenses. Using the experience gained from the field and the voice-of-customer (VOC), the CST is actively assisting in the improvement of the CRM and the implementation of the Marketing Strategies. The CRT will follow up in a timely manner with all designated leads, collect and report pre and post sales customer VOC and be a student of the Circle Sales and Marketing pipeline process so that steps are followed when transitioning prospects to opportunities.
The Customer Renewals Team Specialist will report to the Senior Director, Customer Success.
- Manage the full renewal cycle for an assigned portfolio of accounts, ensuring on-time and accurate contract execution.
- Proactively engage with customer stakeholders to confirm satisfaction, address risks, and secure renewal commitments.
- Partner with Support, Customer Success Managers and Sales to identify opportunities to prevent down-sell or churn.
- Accurately forecast renewal revenue, providing visibility to leadership on pipeline health and risk status.
- Negotiate renewal terms, pricing, and contracts in alignment with Circle’s policies and approval processes.
- Maintain accurate records in Salesforce and Deal Hub, ensuring quotes, contracts, and forecasts are up to date.
- Escalate at-risk renewals early and collaborate cross-functionally to develop retention strategies.
- Support transitions to subscription models (Evolve, Evergreen, TAP) and ensure customers understand value propositions.
- Partner with finance to resolve billing or payment issues tied to renewals.
Experience in previous sales roles, preferably in selling sophisticated technology and ideally in the medical tech sector. Good understanding of the healthcare industry. Excellent use of technology. Extensive experience of Salesforce or other CRM platforms. Structured: leads the customer through the process, is organized and responsive. Outstanding collaboration and interpersonal skills; professional presence and behavior with the ability to handle diverse situations. Outstanding listening, comprehension, and clear, concise and grammatically correct oral and written communication skills. Confident: believes in own abilities and can handle rejection. Focused: does not get sidetracked, knows the destination (the "close"). Outgoing: projects a great professional first impression is energized always. Ability to interact with all levels of the organization. Be detail oriented and have excellent time management skills.
High school diploma or equivalent required.
Remote customer renewals specialist uk (2026-036) in Newmarket employer: Circle Cardiovascular Imaging
Circle Cardiovascular Imaging is an exceptional employer that prioritises employee growth and development, offering a collaborative work culture where innovation thrives. As a Remote Customer Renewal & Growth Specialist, you will enjoy the flexibility of remote work while being part of a dedicated team focused on building lasting customer relationships and maximising revenue. With opportunities for professional advancement and a commitment to employee well-being, Circle Cardiovascular Imaging stands out as a rewarding place to build your career.
Contact Details:
Circle Cardiovascular Imaging Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Remote customer renewals specialist uk (2026-036) in Newmarket
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Circle Cardiovascular Imaging. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Circle Cardiovascular Imaging before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote customer renewals specialist uk (2026-036) in Newmarket
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Circle Cardiovascular Imaging:Your cover letter is your chance to shine! Tell us why you want to work at Circle Cardiovascular Imaging specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Circle Cardiovascular Imaging!
How to prepare for a job interview at Circle Cardiovascular Imaging
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
