Remote Customer Renewals Specialist UK (2026-036) in Enniskillen

Circle’s vision is to enable healthier lives through better imaging by transforming cardiac magnetic resonance imaging (MR) and other advanced imaging technologies to improve Cardiovascular Care. Circle Cardiovascular’s 'cvi42' is the Cardiac MR market leader imaging processing software. At the heart of everything we do is our unrelenting drive to continually offer better solutions for healthcare providers that improve healthcare outcomes. We strive to make Circle a place where employees are highly valued, engaged, and have opportunities for professional development. Our roots are medical and digital, our passion is contagious, and our people are amongst the best. The Customer Renewals Team Specialist (CRT) helps develop customer relationships that promote customer growth, retention and loyalty. By engaging customers to deepen and strengthen relationships, you will increase account transparency and leverage that information to build an account strategy in partnership with Sales Account Executives (Additionally, you will be held accountable for, and contribute to implement CRM and Marketing strategies. The CRT member will be responsible for sales and administrative duties performed accurately and on time, and growth within designated accounts, through sales of all products, licenses and services, contract renewals, and management of trial licenses. Using the experience gained from the field and the voice-of customer (VOC), the CST is actively assisting in the improvement of the CRM and the implementation of the Marketing Strategies. The CRT will follow up in a timely manner with all designated leads, collect and report pre and post sales customer VOC and be a student of the Circle Sales and Marketing pipeline process so that steps are followed when transitioning prospects to The Customer Renewals Team Specialist will report to the Senior Director, Customer Success Manage the full renewal cycle for an assigned portfolio of accounts, ensuring on-time and accurate contract execution. Proactively engage with customer stakeholders to confirm satisfaction, address risks, and secure renewal commitments. Partner with Support, Customer Success Managers and Sales to identify opportunities to prevent down-sell or churn. Accurately forecast renewal revenue, providing visibility to leadership on pipeline health and risk status. Negotiate renewal terms, pricing, and contracts in alignment with Circle’s policies and approval processes. Maintain accurate records in Salesforce and DealHub, ensuring quotes, contracts, and forecasts are up to date. Escalate at-risk renewals early and collaborate cross-functionally to develop retention strategies. Support transitions to subscription models (Evolve, Evergreen, TAP) and ensure customers understand value propositions. Experience in previous sales roles, preferably in selling sophisticated technology and ideally in the medical tech sector. Extensive experience of Salesforce or other CRM platforms. Outgoing: projects a great professional first impression is energized always. Competitive compensation and vacation. Flexible working arrangements. Employee Wellness Program. Professional development and tuition reimbursement program. Gratifying internal recognition/kudos programs. Annual salary review – based on company and individual performance. Fun, inclusive, ego-free environment where diversity and individual thoughts are encouraged and valued. Upon joining Circle CVI, you will be welcomed into a collaborative and supportive company with uncompromising values on quality, innovation, culture, and customer service. Join us in changing the medical technology world and submit your application below! #LI-Remote