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For Companies At a Glance
- Tasks: Install and repair fibre broadband at residential sites while ensuring top-notch customer service.
- Company: Join Circet, a leading telecommunications infrastructure provider in Europe.
- Benefits: Earn £32,000 - £40,000+, enjoy full training, and receive a company van.
- Why this job: Be part of the fibre revolution and make a real difference in people's connectivity.
- Qualifications: Physically fit, customer-focused, and ready to learn; telecoms experience is a plus.
- Other info: Flexible work environment with opportunities for career growth and development.
The predicted salary is between 32000 - 40000 £ per year.
We are Circet IRE & UK, Europe’s leading telecommunications infrastructure provider. Our Installs Division are now on the hunt for dedicated and professional Service Delivery Technicians to operate in the field at residential customer premises in and around Uxbridge - UB. We are at the forefront of the UK’s ongoing rollout of full fibre broadband to homes and businesses across the country, and it’s our outstanding people that make this possible. We need hungry and driven Engineers who share our passion for technology and our ambition to remain a leader in the global telecommunications market.
Key Accountabilities
- Organise your daily and weekly work schedule to ensure timely and efficient fibre installations and repairs, aligning with client expectations and business goals.
- Work outdoors in a very physically demanding role and potentially adverse weather conditions to complete multiple installations per day.
- Maintain high standards of customer service by ensuring all interactions with residents, clients, and third-party stakeholders are professional and solution focused.
- Expertly perform full fibre installations, including surveying, testing, and troubleshooting, ensuring adherence to quality and industry standards.
- Conduct site inspections to assess installation feasibility, evaluate infrastructure conditions, and provide risk assessments, ensuring full compliance with safety and regulatory standards.
- Participate in team meetings, providing feedback and collaborating with colleagues and managers to improve performance and enhance customer experience.
- Consistently meet Circet’s safety standards, proactively identifying and addressing potential risks in the field.
- Resolve client and customer complaints promptly and professionally, maintaining strong relationships and high satisfaction levels.
- Perform other tasks as assigned by management, demonstrating flexibility to adapt to changing business needs.
Benefits
- Opportunity to earn an average salary of £32,000 - £40,000+ once qualified.
- Full equipment provided including company van & fuel card.
- Full training provided - Whether you are a seasoned Customer Installation Technician, or keen on exploring a new and exciting career, we are committed to providing industry-leading training and development for our staff.
- Company Pension Scheme
- Yearly Bonus Scheme
- Annual Leave (Bonus Days Available)
- Death in Service
- Promotional Opportunities
Requirements
- Ability to excel in a very physically demanding role that requires regular pole/ladder climbing (up to 15 meters), working underground and manual handling of heavy weight in potentially adverse weather conditions.
- Full Clean UK Driving License (Manual).
- Basic DBS Check.
- Strong customer-facing skills and ability to interpret customer requirements regardless of their technical knowledge.
- A telecoms background is preferred, but we will train Engineers brand new to the industry with the right attitude, personality and transferrable skillset.
- Good base understanding of the importance of Health & Safety in engineering.
- Have the full right to work in the UK.
Additional Information
- The normal hours of work are 40 hours per week Monday to Friday with the expectation for you to work one Saturday in every four.
- The nature of your work may involve considerable travel time outside of office hours with no additional renumeration.
Still reading? Don’t miss this opportunity to take your career prospects to the next level with a truly global telecommunications powerhouse that matches your ambition and aspirations. Head to our website and click ‘Apply’ today!
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Service Delivery Technician - 1716 in Uxbridge employer: Circet
Contact Detail:
Circet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Technician - 1716 in Uxbridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Circet IRE & UK. Understand their values, recent projects, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your skills align with the role of Service Delivery Technician. Highlight your customer service experience and any relevant technical skills to stand out.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled challenges in previous roles. Whether it’s a tricky installation or a customer complaint, demonstrating your ability to think on your feet will impress the interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Service Delivery Technician - 1716 in Uxbridge
Some tips for your application 🫡
Show Your Passion for Technology: When writing your application, let us know why you're excited about the telecommunications industry. Share any relevant experiences or projects that highlight your enthusiasm and understanding of technology.
Tailor Your CV to the Role: Make sure your CV reflects the key skills and experiences mentioned in the job description. Highlight any customer service experience and technical skills that align with what we're looking for in a Service Delivery Technician.
Be Professional and Personable: Since this role involves a lot of customer interaction, it's important to convey your strong communication skills in your application. Use a friendly tone while maintaining professionalism to show us you can connect with clients effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Circet
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to fibre installations and telecommunications. Familiarise yourself with common troubleshooting techniques and safety standards, as these will likely come up during the interview.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, be prepared to discuss how you've handled customer complaints or difficult situations in the past. Highlight your ability to maintain professionalism and provide solutions, even under pressure.
✨Plan Your Schedule
Demonstrate your organisational skills by discussing how you would manage your daily work schedule. Talk about how you prioritise tasks to meet client expectations and ensure timely installations, which is crucial for this role.
✨Be Ready for Physical Challenges
This job can be physically demanding, so be honest about your fitness level and willingness to work outdoors in various weather conditions. Share any relevant experiences that showcase your ability to handle physical tasks safely and effectively.
