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- Tasks: Install and repair cutting-edge full fibre broadband at residential locations.
- Company: Join Circet, Europe's leading telecommunications infrastructure provider.
- Benefits: Earn £32,000 - £40,000+, with full training and a company van provided.
- Why this job: Be part of the UK's fibre broadband rollout and make a real impact.
- Qualifications: Strong customer service skills; telecoms background preferred but not essential.
- Other info: Dynamic role with opportunities for growth and development.
The predicted salary is between 32000 - 40000 £ per year.
We are Circet IRE & UK, Europe’s leading telecommunications infrastructure provider. Our Installs Division are now on the hunt for dedicated and professional Service Delivery Technicians to operate in the field at residential customer premises in and around Sunderland - SR1.
We are at the forefront of the UK’s ongoing rollout of full fibre broadband to homes and businesses across the country, and it’s our outstanding people that make this possible. We need hungry and driven Engineers who share our passion for technology and our ambition to remain as a leader in the global telecommunications market.
Working on behalf of our valued Internet Service Providers and their residential customers, you will deliver cutting edge full fibre broadband installation and repair services, prioritising a seamless customer experience and ensuring Circet’s industry-leading standards of health & safety are upheld.
Key Accountabilities:
- Organise your daily and weekly work schedule to ensure timely and efficient fibre installations and repairs, aligning with client expectations and business goals.
- Work outdoors in a very physically demanding role and potentially adverse weather conditions to complete multiple installations per day.
- Maintain high standards of customer service by ensuring all interactions with residents, clients, and third-party stakeholders are professional and solution focused.
- Expertly perform full fibre installations, including surveying, testing, and troubleshooting, ensuring adherence to quality and industry standards.
- Conduct site inspections to assess installation feasibility, evaluate infrastructure conditions, and provide risk assessments, ensuring full compliance with safety and regulatory standards.
- Participate in team meetings, providing feedback and collaborating with colleagues and managers to improve performance and enhance customer experience.
- Consistently meet Circet’s safety standards, proactively identifying and addressing potential risks in the field.
- Resolve client and customer complaints promptly and professionally, maintaining strong relationships and high satisfaction levels.
- Perform other tasks as assigned by management, demonstrating flexibility to adapt to changing business needs.
Benefits:
- Opportunity to earn an average salary of £32,000 - £40,000+ once qualified.
- Full equipment provided including company van & fuel card.
- Full training provided - Whether you are a seasoned Customer Installation Technician, or keen on exploring a new and exciting career, we are committed to providing industry-leading training and development for our staff.
- Company Pension Scheme
- Yearly Bonus Scheme
- Annual Leave (Bonus Days Available)
- Death in Service
- Promotional Opportunities
Requirements:
- Ability to excel in a very physically demanding role that requires regular pole/ladder climbing (up to 15 meters), working underground and manual handling of heavy weight in potentially adverse weather conditions.
- Full Clean UK Driving License (Manual).
- Basic DBS Check.
- Strong customer-facing skills and ability to interpret customer requirements regardless of their technical knowledge.
- A telecoms background is preferred, but we will train Engineers brand new to the industry with the right attitude, personality and transferrable skillset.
- Good base understanding of the importance of Health & Safety in engineering.
- Have the full right to work in the UK.
Additional Information:
- The normal hours of work are 40 hours per week Monday to Friday with the expectation for you to work one Saturday in every four.
- The nature of your work may involve considerable travel time outside of office hours with no additional renumeration.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Service Delivery Technician - 1727 in Sunderland employer: Circet
Contact Detail:
Circet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Technician - 1727 in Sunderland
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Circet IRE & UK. Understand their values, recent projects, and what makes them a leader in the telecommunications market. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences align with the role of a Service Delivery Technician. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your customer service skills! Since this role involves interacting with residents and clients, be ready to share examples of how you've handled customer interactions in the past. Highlight your problem-solving abilities and how you ensure a positive experience.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Service Delivery Technician - 1727 in Sunderland
Some tips for your application 🫡
Show Your Passion for Technology: When you're writing your application, let your enthusiasm for technology shine through! We love seeing candidates who are genuinely excited about the role and the impact they can make in the telecommunications field.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the key accountabilities listed in the job description. We want to see how you can contribute to our mission of delivering top-notch service!
Highlight Customer Service Skills: Since this role involves a lot of interaction with customers, emphasise your strong customer-facing skills. Share examples of how you've successfully resolved issues or provided excellent service in the past – it’ll make you stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Circet
✨Know Your Stuff
Make sure you brush up on your knowledge of fibre broadband technology and installation processes. Familiarise yourself with common troubleshooting techniques and safety standards in the telecoms industry. This will not only show your enthusiasm but also demonstrate that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with customers, be prepared to discuss your previous experiences in customer service. Think of specific examples where you resolved issues or went above and beyond for a client. This will highlight your ability to maintain high satisfaction levels, which is crucial for Circet.
✨Prepare for Physical Challenges
Given the physically demanding nature of the job, it’s wise to be ready to discuss how you handle such challenges. You might want to share any relevant experiences that showcase your physical fitness and adaptability, especially in adverse weather conditions. This will reassure them that you can manage the demands of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you gauge if Circet is the right fit for you.
