At a Glance
- Tasks: Lead operational delivery and ensure top-notch service across the Last Mile portfolio.
- Company: Join Circet, a leading provider in telecommunications and infrastructure services.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on innovation and continuous improvement.
- Why this job: Make a real impact by driving operational excellence and client satisfaction.
- Qualifications: Experience in operational service delivery and strong leadership skills required.
The predicted salary is between 40950 - 50050 £ per year.
We are hiring!
The Service Delivery Manager is responsible for ensuring the effective end to end operational delivery of services across the Last Mile portfolio.
The role acts as the key operational link between clients, the Service Centre, Field Operations, and internal support teams, ensuring that daily delivery meets contractual expectations, performance targets, and quality standards.
With a strong operational focus, the post holder oversees real time performance, job progression, field productivity, service assurance, and issue resolution.
The role requires a hands on, proactive approach to ensuring operational excellence, maintaining a strong field presence, and driving continuous improvement in service delivery.
The Service Delivery Manager also supports the Head of Contract Management by providing operational insights, assisting with client communications, managing escalations, and contributing to service review processes.
They help ensure operational activities are aligned with wider commercial strategies and client requirements.
WORKING WITH CIRCET
Circet Ireland & UK have built an ever-growing portfolio of specialist services.
We are leading providers to the Telecommunications, Transport Infrastructure and Power Sectors in Ireland and the UK.
We are driven to be innovative and proactive in delivering solutions that meet our client's expectations while not losing sight of their changing requirements.
With over 4500 employees across Ireland & UK we continue to bring people together to make this happen.
Duties and Responsibilities
- Operational Delivery
- Oversee day to day operational delivery to ensure services are completed safely, efficiently, and in line with client requirements.
- Monitor operational KPIs, SLAs, and performance metrics, taking proactive action to resolve risks, failures, or delays.
- Work closely with the Service Centre to ensure effective job scheduling, workflow management, and resource allocation.
- Maintain a strong presence in the field, engaging regularly with fibre engineers, supervisors, and operational teams to understand challenges, provide support, and drive performance improvement.
- Support operational escalation management, coordinating rapid service recovery to maintain contractual performance.
- Ensure accurate and timely communication of operational updates, risks, issues, and mitigations to internal teams and clients.
- Client Support & Relationship Management
- Act as a key operational point of contact for clients, providing updates on service performance, work completion, and any operational issues.
- Support the delivery of operational elements of client reviews, reporting packs, and performance discussions.
- Build strong working relationships with client operational teams to ensure seamless service delivery and mutual understanding of requirements.
- Quality, Safety & Compliance
- Ensure all operational activities adhere to company Health & Safety policies, industry standards, and regulatory requirements.
- Conduct or support field audits, quality checks, and compliance reviews to ensure consistent standards of workmanship and service quality.
- Drive corrective action plans for quality or safety issues and track completion to ensure sustained improvement.
- Additional Responsibilities
- Recognize people's right to privacy and dignity, treating every person with respect
- Willingness to embrace integrated model and new ways of working
Skills - Essential
- Strong operational leadership skills with the ability to manage fast paced field delivery environments.
- Excellent communication and interpersonal skills, comfortable working with engineers, clients, and senior stakeholders.
- Highly organised with the ability to prioritise effectively and manage multiple operational demands.
- Proactive, hands on problem solver with strong analytical thinking.
- Strong attention to detail and commitment to quality and safety.
- Ability to interpret operational data and turn insights into action.
- Competent user of work management systems and Microsoft Office (Excel/Word).
- Required Experience
- Experience in an operational service delivery role within telecommunications (fibre), utilities, engineering, or similar field based sector.
- Proven track record of managing operational workflows, field teams, or delivery performance.
- Strong understanding of SLAs, KPIs, operational assurance, and client facing service delivery.
- Experience in engaging directly with clients on operational matters.
- Good knowledge of Health & Safety and Quality Assurance requirements.
- Experience working with job management or scheduling systems (desirable).
- #J-18808-Ljbffr
Service Delivery Manager (Last Mile) in Stevenage employer: Circet
Circet is an excellent employer that values its employees by providing a supportive work culture and opportunities for personal development. Located in Aberdeen, our team enjoys a competitive salary, generous annual leave, and the chance to work outdoors while making a meaningful impact on customer satisfaction and service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager (Last Mile) in Stevenage
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Circet and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Circet!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Circet keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Service Delivery Manager (Last Mile) in Stevenage
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Circet:This is your chance to really connect with the team at Circet. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Circet
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Circet.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Circet that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Circet. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
