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- Tasks: Provide first-line IT support and troubleshoot technical issues for users.
- Company: Join Circet UK, a diverse and inclusive tech company.
- Benefits: Enjoy competitive salary, 25 days leave, and wellbeing support.
- Why this job: Kickstart your IT career and make a real impact in connectivity.
- Qualifications: 1+ year in IT support, knowledge of Active Directory and Office 365.
- Other info: Great opportunities for career progression and personal development.
The predicted salary is between 30000 - 42000 £ per year.
Circet UK are currently seeking a proactive and customer-focused Level 1 IT Service Desk Engineer to join our IT support team. This role is the first point of contact for all IT related issues and requests, providing first-line technical support to end-users across the organisation. The ideal candidate will have a strong foundation in Active Directory and Office 365, with a passion for troubleshooting and delivering excellent customer service.
What You'll Be Doing
- Serve as the first point of contact for users seeking technical assistance via face-to-face interactions, phone, email, or ticketing system.
- Troubleshoot and resolve issues related to Active Directory (e.g., password resets, account lockouts, user provisioning), Office 365 (Outlook, Teams, OneDrive, SharePoint), and Line of Business Applications.
- Log, track, and manage incidents and service requests in the ITSM system.
- Escalate unresolved issues to Level 2/3 support teams as necessary.
- Provide basic support for hardware (laptops, desktops, mobile devices, printers) and software applications.
- Assist with onboarding and offboarding processes, including account setup and equipment preparation.
- Maintain documentation of common issues and solutions in the knowledge base.
- Follow IT policies, procedures, and security protocols.
What You'll Need
- 1+ years of experience in a similar IT support or helpdesk role.
- Working knowledge of Active Directory (user management, group policies, permissions) and Office 365 (Exchange Online, Teams, OneDrive, SharePoint).
- Familiarity with Windows 10/11 and basic networking concepts.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong problem-solving and time management skills.
Desirable Qualifications
- ITIL Foundation certification or knowledge of ITIL practices.
- CompTIA A+, Microsoft 365 Fundamentals, or similar certifications.
- Experience with remote support tools.
- Exposure to ITSM systems.
Why Join Circet UK?
- Inclusive Culture: We're committed to diversity and creating a supportive environment for everyone.
- Career Progression: Access structured development programmes, mentoring, and accredited training.
- Leadership Growth: We invest in internal talent – many of our leaders started where you are.
- Making an Impact: Take part in our CSR initiatives and help shape the future of connectivity.
- Great Benefits: Competitive salary, 25 days annual leave, life assurance, employee wellbeing support, and more.
We're committed to inclusion. At Circet UK, we value talent, potential, and diversity across our workforce. We welcome all applications and strive to create an inclusive and empowering workplace for everyone.
IT Service Engineer in Slough employer: Circet
Contact Detail:
Circet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Engineer in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or tech events, and don’t be shy about introducing yourself. You never know who might have a lead on your next IT Service Engineer role!
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios where you can demonstrate your knowledge of Active Directory and Office 365. This will not only boost your confidence but also prepare you for those tricky interview questions.
✨Tip Number 3
Tailor your approach! When you apply through our website, make sure to highlight your customer service experience and problem-solving skills. Show us how you can be the first point of contact that users can rely on.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team!
We think you need these skills to ace IT Service Engineer in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Active Directory and Office 365. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills: Since this role involves a lot of interaction with users, make sure your application reflects your excellent communication skills. Use clear language and a positive tone to demonstrate how you’d handle customer queries.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Circet
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Active Directory and Office 365. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. You might want to role-play with a friend or family member to get comfortable. Clear communication can set you apart from other candidates.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about specific problems you solved, the steps you took, and the outcome. This will demonstrate your proactive approach and ability to think on your feet, which is crucial for an IT Service Engineer.
✨Familiarise Yourself with the Company Culture
Research Circet UK and their values. Understanding their commitment to diversity and career progression can help you tailor your answers to align with their culture. Mentioning how you can contribute to their inclusive environment can make a great impression.