At a Glance
- Tasks: Install and repair cutting-edge full fibre broadband at residential locations.
- Company: Join Circet, a leading telecommunications infrastructure provider in Europe.
- Benefits: Earn £32,000 – £40,000+, with full training and a company van provided.
- Other info: Dynamic role with opportunities for growth and a supportive team environment.
- Why this job: Be part of the fibre broadband revolution and make a real difference in people's lives.
- Qualifications: Strong customer service skills; telecoms background preferred but not essential.
The predicted salary is between 32000 - 40000 € per year.
We are Circet IRE & UK, Europe’s leading telecommunications infrastructure provider. Our Installs Division are now on the hunt for dedicated and professional Service Delivery Technicians to operate in the field at residential customer premises in and around Sheffield. We are at the forefront of the UK’s ongoing rollout of full fibre broadband to homes and businesses across the country, and it’s our outstanding people that make this possible. We need hungry and driven Engineers who share our passion for technology and our ambition to remain as a leader in the global telecommunications market.
Working on behalf of our valued Internet Service Providers and their residential customers, you will deliver cutting edge full fibre broadband installation and repair services, prioritising a seamless customer experience and ensuring Circet’s industry-leading standards of health & safety are upheld.
Key Accountabilities- Organise your daily and weekly work schedule to ensure timely and efficient fibre installations and repairs, aligning with client expectations and business goals.
- Work outdoors in a very physically demanding role and potentially adverse weather conditions to complete multiple installations per day.
- Maintain high standards of customer service by ensuring all interactions with residents, clients, and third-party stakeholders are professional and solution focused.
- Expertly perform full fibre installations, including surveying, testing, and troubleshooting, ensuring adherence to quality and industry standards.
- Conduct site inspections to assess installation feasibility, evaluate infrastructure conditions, and provide risk assessments, ensuring full compliance with safety and regulatory standards.
- Participate in team meetings, providing feedback and collaborating with colleagues and managers to improve performance and enhance customer experience.
- Consistently meet Circet’s safety standards, proactively identifying and addressing potential risks in the field.
- Resolve client and customer complaints promptly and professionally, maintaining strong relationships and high satisfaction levels.
- Perform other tasks as assigned by management, demonstrating flexibility to adapt to changing business needs.
- Opportunity to earn an average salary of £32,000 – £40,000+ once qualified.
- Full equipment provided, including company van & fuel card.
- Full training provided – Whether you are a seasoned Customer Installation Technician, or keen on exploring a new and exciting career, we are committed to providing industry-leading training and development for our staff.
- Company Pension Scheme
- Yearly Bonus Scheme
- Annual Leave (Bonus Days Available)
- Death in Service
- Promotional Opportunities
- Ability to excel in a very physically demanding role that requires regular pole/ladder climbing (up to 15 metres), working underground and manual handling of heavy weight in potentially adverse weather conditions.
- Full Clean UK Driving Licence (Manual).
- Basic DBS Check.
- Strong customer-facing skills and ability to interpret customer requirements regardless of their technical knowledge.
- A telecoms background is preferred, but we will train Engineers brand new to the industry with the right attitude, personality and transferrable skillset.
- Good base understanding of the importance of Health & Safety in engineering.
- Have the full right to work in the UK.
The normal hours of work are 40 hours per week Monday to Friday with the expectation for you to work one Saturday in every four. The nature of your work may involve considerable travel time outside of office hours with no additional remuneration.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.Service Delivery Technician - 1931 in Sheffield employer: Circet
Circet IRE & UK is an exceptional employer, offering a dynamic work environment for Service Delivery Technicians in Sheffield. With a strong commitment to employee development through industry-leading training, competitive salaries, and a comprehensive benefits package including a pension scheme and annual bonuses, we foster a culture of growth and collaboration. Join us in delivering cutting-edge fibre broadband solutions while enjoying the support of a dedicated team and the opportunity to advance your career in the thriving telecommunications sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Technician - 1931 in Sheffield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Circet IRE & UK. Understand their values, recent projects, and what makes them a leader in the telecommunications market. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences align with the role of a Service Delivery Technician. Remember, confidence is key!
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples where you've tackled challenges, especially in customer service or technical situations. Highlighting your ability to resolve issues will impress the interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Service Delivery Technician - 1931 in Sheffield
Some tips for your application 🫡
Show Your Passion for Technology:When you're writing your application, let us see your enthusiasm for technology shine through! Mention any relevant experience or projects that showcase your skills and passion for the telecoms industry.
Tailor Your Application:Make sure to customise your application to fit the Service Delivery Technician role. Highlight your customer service skills and any experience with fibre installations or repairs, even if it's from a different field.
Be Professional and Solution-Focused:In your written application, emphasise your ability to maintain professionalism in customer interactions. Share examples of how you've resolved issues or complaints in the past, as this aligns perfectly with our commitment to outstanding customer service.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Circet
✨Know Your Stuff
Make sure you brush up on your knowledge of fibre broadband technology and installation processes. Familiarise yourself with common troubleshooting techniques and safety standards in the telecoms industry. This will not only show your passion for the role but also demonstrate that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with customers, be prepared to discuss your previous experiences in customer service. Think of specific examples where you resolved issues or provided exceptional service. Highlighting your ability to communicate effectively and maintain professionalism will set you apart.
✨Prepare for Physical Challenges
Given the physically demanding nature of the job, it’s wise to come prepared to discuss how you handle such challenges. Be ready to talk about your experience with manual handling, working at heights, or in adverse weather conditions. Showing that you’re fit and capable will reassure them that you can meet the demands of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you gauge if Circet is the right fit for you.
