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- Tasks: Install and repair cutting-edge full fibre broadband at residential locations.
- Company: Join Circet, Europe's leading telecommunications infrastructure provider.
- Benefits: Earn £32,000 - £40,000+, with full training and a company van provided.
- Why this job: Be part of the fibre revolution and enhance customer experiences.
- Qualifications: Strong customer service skills; telecoms background preferred but not essential.
- Other info: Dynamic role with opportunities for growth and a supportive team environment.
The predicted salary is between 32000 - 40000 £ per year.
We are Circet IRE & UK, Europe’s leading telecommunications infrastructure provider. Our Installs Division are now on the hunt for dedicated and professional Service Delivery Technicians to operate in the field at residential customer premises in and around Durham - DH1.
We are at the forefront of the UK’s ongoing rollout of full fibre broadband to homes and businesses across the country, and it’s our outstanding people that make this possible. We need hungry and driven Engineers who share our passion for technology and our ambition to remain as a leader in the global telecommunications market.
Working on behalf of our valued Internet Service Providers and their residential customers, you will deliver cutting edge full fibre broadband installation and repair services, prioritising a seamless customer experience and ensuring Circet’s industry-leading standards of health & safety are upheld.
Key Accountabilities:- Organise your daily and weekly work schedule to ensure timely and efficient fibre installations and repairs, aligning with client expectations and business goals.
- Work outdoors in a very physically demanding role and potentially adverse weather conditions to complete multiple installations per day.
- Maintain high standards of customer service by ensuring all interactions with residents, clients, and third-party stakeholders are professional and solution focused.
- Expertly perform full fibre installations, including surveying, testing, and troubleshooting, ensuring adherence to quality and industry standards.
- Conduct site inspections to assess installation feasibility, evaluate infrastructure conditions, and provide risk assessments, ensuring full compliance with safety and regulatory standards.
- Participate in team meetings, providing feedback and collaborating with colleagues and managers to improve performance and enhance customer experience.
- Consistently meet Circet’s safety standards, proactively identifying and addressing potential risks in the field.
- Resolve client and customer complaints promptly and professionally, maintaining strong relationships and high satisfaction levels.
- Perform other tasks as assigned by management, demonstrating flexibility to adapt to changing business needs.
- Opportunity to earn an average salary of £32,000 - £40,000+ once qualified.
- Full equipment provided including company van & fuel card.
- Full training provided - Whether you are a seasoned Customer Installation Technician, or keen on exploring a new and exciting career, we are committed to providing industry-leading training and development for our staff.
- Company Pension Scheme
- Yearly Bonus Scheme
- Annual Leave (Bonus Days Available)
- Death in Service
- Promotional Opportunities
- Ability to excel in a very physically demanding role that requires regular pole/ladder climbing (up to 15 meters), working underground and manual handling of heavy weight in potentially adverse weather conditions.
- Full Clean UK Driving License (Manual).
- Basic DBS Check.
- Strong customer-facing skills and ability to interpret customer requirements regardless of their technical knowledge.
- A telecoms background is preferred, but we will train Engineers brand new to the industry with the right attitude, personality and transferrable skillset.
- Good base understanding of the importance of Health & Safety in engineering.
- Have the full right to work in the UK.
The normal hours of work are 40 hours per week Monday to Friday with the expectation for you to work one Saturday in every four. The nature of your work may involve considerable travel time outside of office hours with no additional renumeration.
Still reading? Don’t miss this opportunity to take your career prospects to the next level with a truly global telecommunications powerhouse that matches your ambition and aspirations. Head to our website and click ‘Apply’ today!
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Service Delivery Technician - 1725 in North East employer: Circet
Contact Detail:
Circet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Technician - 1725 in North East
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Circet IRE & UK. Understand their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences align with the role of a Service Delivery Technician. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your customer service skills! Since this role involves interacting with residents and clients, be ready to share examples of how you've handled customer interactions in the past. Highlight your problem-solving abilities and how you prioritise a seamless experience.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the position.
We think you need these skills to ace Service Delivery Technician - 1725 in North East
Some tips for your application 🫡
Show Your Passion for Technology: When you're writing your application, let your enthusiasm for technology shine through! We love seeing candidates who are genuinely excited about the role and the impact they can make in the telecommunications field.
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences that match the job description. We want to see how your background aligns with our needs, so don’t be shy about showcasing your strengths!
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to maintain professionalism in your application. Use clear language and structure your thoughts well, as this reflects your communication skills, which are key for the Service Delivery Technician role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at Circet
✨Know Your Stuff
Make sure you brush up on your knowledge of fibre broadband technology and installation processes. Familiarise yourself with common troubleshooting techniques and safety standards in the telecoms industry. This will not only show your enthusiasm but also demonstrate that you're ready to hit the ground running.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, be prepared to discuss how you've handled customer service situations in the past. Think of examples where you resolved complaints or provided exceptional service. Highlighting your strong communication skills will set you apart from other candidates.
✨Get Ready for the Physical Side
This job is physically demanding, so be ready to talk about your experience with manual handling and working outdoors. If you have any relevant experience climbing ladders or working in adverse weather, make sure to mention it. Showing that you're fit for the role will give you an edge.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
