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- Tasks: Install and repair cutting-edge fibre broadband at residential locations.
- Company: Join Circet, Europe's leading telecommunications infrastructure provider.
- Benefits: Earn £32,000 – £40,000+, with full training and a company van provided.
- Other info: Flexible work environment with opportunities for career growth.
- Why this job: Make a real difference in customer experience while working outdoors.
- Qualifications: Strong customer service skills; telecoms background preferred but not essential.
The predicted salary is between 32000 - 40000 £ per year.
We are Circet IRE & UK, Europe’s leading telecommunications infrastructure provider. Our Installs Division are now on the hunt for dedicated and professional Service Delivery Technicians to operate in the field at residential customer premises in and around Manchester, Wigan & Warrington. Working on behalf of our valued Internet Service Providers and their residential customers, you will deliver cutting edge full fibre broadband installation and repair services, prioritising a seamless customer experience and ensuring Circet’s industry-leading standards of health & safety are upheld.
Key Accountabilities
- Organise your daily and weekly work schedule to ensure timely and efficient fibre installations and repairs, aligning with client expectations and business goals.
- Work outdoors in a very physically demanding role and potentially adverse weather conditions to complete multiple installations per day.
- Maintain high standards of customer service by ensuring all interactions with residents, clients, and third-party stakeholders are professional and solution focused.
- Expertly perform full fibre installations, including surveying, testing, and troubleshooting, ensuring adherence to quality and industry standards.
- Conduct site inspections to assess installation feasibility, evaluate infrastructure conditions, and provide risk assessments, ensuring full compliance with safety and regulatory standards.
- Participate in team meetings, providing feedback and collaborating with colleagues and managers to improve performance and enhance customer experience.
- Consistently meet Circet’s safety standards, proactively identifying and addressing potential risks in the field.
- Resolve client and customer complaints promptly and professionally, maintaining strong relationships and high satisfaction levels.
- Perform other tasks as assigned by management, demonstrating flexibility to adapt to changing business needs.
Benefits
- Opportunity to earn an average salary of £32,000 – £40,000+ once qualified.
- Full equipment provided including company van & fuel card.
- Full training provided – Whether you are a seasoned Customer Installation Technician, or keen on exploring a new and exciting career, we are committed to providing industry-leading training and development for our staff.
- Company Pension Scheme.
- Yearly Bonus Scheme.
- Annual Leave (Bonus Days Available).
- Death in Service.
- Promotional Opportunities.
Requirements
- Ability to excel in a very physically demanding role that requires regular pole/ladder climbing (up to 15 meters), working underground and manual handling of heavy weight in potentially adverse weather conditions.
- Full clean UK driving licence (manual).
- Basic DBS check.
- Strong customer-facing skills and ability to interpret customer requirements regardless of their technical knowledge.
- A telecoms background is preferred, but we will train engineers brand new to the industry with the right attitude, personality and transferable skillset.
- Good base understanding of the importance of health & safety in engineering.
- Have the full right to work in the UK.
Additional Information
The normal hours of work are 40 hours per week Monday to Friday with the expectation for you to work one Saturday in every four. The nature of your work may involve considerable travel time outside of office hours with no additional remuneration.
We are committed to equality of opportunity for all staff and applications from individuals of all ages, disabilities, sex, gender reassignment, sexual orientation, pregnancy, maternity, race, religion or belief and marriage or civil partnerships are encouraged.
Service Delivery Technician - 1934 in Manchester employer: Circet
Contact Detail:
Circet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Technician - 1934 in Manchester
✨Tip Number 1
Get to know the company! Research Circet IRE & UK and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for hands-on assessments! Since this role involves physical tasks, practice your installation skills if possible. Being able to demonstrate your technical abilities can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Circet and ready to take the next step in your career.
We think you need these skills to ace Service Delivery Technician - 1934 in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Technician role. Highlight any relevant experience, especially in customer service and technical skills. We want to see how you can bring your unique background to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Circet and how your skills align with our values. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. As a Service Delivery Technician, you'll need to resolve issues on the spot, so we want to see that you can think on your feet and keep customers happy.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the info you need about the role and our company. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Circet
✨Know Your Stuff
Make sure you understand the basics of fibre broadband installation and repair. Brush up on common technical terms and processes, as well as Circet's specific standards. This will show that you're not just interested in the role but also knowledgeable about it.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with customers, be prepared to discuss your previous experiences in customer service. Think of examples where you resolved complaints or provided exceptional service, and be ready to share them during the interview.
✨Demonstrate Your Problem-Solving Abilities
Circet values solution-focused individuals. Prepare to talk about times when you've faced challenges, especially in physically demanding situations. Highlight how you assessed risks and found effective solutions, as this will resonate well with their expectations.
✨Be Ready for Practical Questions
Expect some scenario-based questions that test your understanding of health and safety standards in the field. Familiarise yourself with relevant regulations and be ready to discuss how you would handle specific situations, such as working in adverse weather conditions.