In Home Coach in Manchester

We are hiring! Circet's Home Division requires an In Home Coach to join our team. You will join our high performing Operations team and report to the Regional Manager. This role will be located in Manchester.

Working with Circet, Circet Ireland & UK have built an ever growing portfolio of specialist services. As part of a global group, we are specialists in the deployment and maintenance of telecommunications and energy infrastructure, working with both major operators and local players across Ireland and the UK. We are driven to be innovative and proactive in delivering solutions that meet our clients’ expectations, while maintaining the highest standards of quality, safety, and integrity. Our success is built on teamwork, trust, and a strong commitment to our people. With over 4,000 employees across Ireland and the UK, we continue to bring people together to shape resilient, future proof infrastructure and deliver high quality services for our customers.

Job Purpose

Primarily undertaking the principle service delivery technician role, the Coach will also support the Team Managers in the coaching and development of their team. The Coach will offer technical advice whilst technicians are onsite and are responsible for ensuring organizational targets are being met.

Responsibilities

• Coach the team to correct any behaviours impacting on performance.
• Review any issues with the technician, record the actions taken and if non‑compliance persists liaise with regional and operations managers to instigate a PIP.
• Investigate any complaints and provide details to management.
• Establish facts with the technician concerned and carry out coaching if required.
• Be responsible for carrying out any Assurance VIP visits or special requests from SMC.
• Support managers with line manager duties as requested, or to provide holiday/sickness cover including carrying out absence/ return to work/ duty of care interviews and documenting these before sending to HR and Operations Managers.
• Assist team managers with audits as requested, reporting back relevant feedback.
• Ensure all communications and briefings are read and understood by engineers.
• Pick up jobs as necessary to support the overall efficiency of the operation including engineer absence and Ad Hoc work.
• Work with the training department and Operations Managers to deliver training to the teams and upskill on new products, task types and clients.
• First point of contact and support for any New Starts on the team, providing a positive onboarding experience.
• Responsible for audits such as Health & Safety, Van, Stock and Tools.
• Aid Stores Department with Leavers audits and LTU, de‑stocking of vans and stock for new starts.
• Any other reasonable duties as required.

Knowledge & Skills Requirements

• CSE grade or Scottish equivalent.
• Ability to coach employees.
• Ability to communicate fluently with the customers and should possess good customer service skills.
• Minimum two years' experience working within the Telecoms / Utilities industry preferably at a supervisor level.
• Should possess ability to interpret technical issues through the non‑technical description provided by their customers.
• Good working knowledge of work management systems and windows (Excel/Word).
• Good awareness of Health & Safety and Quality Assurance Procedures.
• Recognise people’s right to privacy and dignity, treating every person with respect.
• Willingness to embrace integrated model and new ways of working.
• Sound Telecommunication Knowledge.
• Effective Leadership and communication skills.
• Self‑motivated, able to motivate others effectively.
• Professional & technical expertise, enthusiastic, passionate, patient and should be a critical thinker.
• Should possess good logical skills and ability to prioritise tasks depending upon the emergency situation.

Why work in Circet?

• Be part of a company that encourages involvement, diversity and inclusion.
• Be part of a company that nurtures excellence and develops leaders.
• Be part of a company that encourages personal development and career progression through our further education programme, mentoring programme and pathway programme.
• Be part of a company that is dedicated to making a difference through our Corporate Social Responsibility.

Circet IRE & UK is an inclusive organisation and welcomes all applications. Our mission is to create a workforce that consists of individuals with talent, skills and potential across all areas of our business. We celebrate diversity and we are committed to creating an inclusive environment for all employees.