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- Tasks: Monitor and manage operational risks to protect SLA performance and revenue.
- Company: Join Circet UK, a leader in telecoms with a commitment to diversity.
- Benefits: Enjoy competitive salary, 25 days leave, and employee wellbeing support.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Experience in telecoms and strong data interpretation skills required.
- Other info: Access structured development programmes and mentoring for career growth.
The predicted salary is between 36000 - 60000 £ per year.
The Jeopardy & Capacity Manager is a critical operational role responsible for protecting SLA performance, safeguarding commercial outcomes, and providing proactive oversight across the OSA contract. With Project Sapphire driving significant increases in pole completion volumes and task complexity, this role ensures early risk identification, accurate capacity forecasting, and real‑time operational control to protect revenue and strengthen our partnership with Openreach.
What You’ll Be Doing
- Proactively monitoring and managing at‑risk works to prevent SLA breaches across the OSA contract.
- Identifying early warning indicators and leading intervention plans to resolve jeopardy items.
- Ensuring accurate and timely KCI (Keep Customer Informed) updates are issued in line with contractual requirements.
- Forecasting short, medium, and long‑term resource capacity in line with Project Sapphire delivery volumes.
- Tracking LRBD (Long Range Build Data) to align operational capacity with projected demand.
- Providing real‑time visibility of backlog health, SLA risk exposure, and delivery performance.
- Supporting daily and weekly operational reviews with data‑driven insights and recovery actions.
- Escalating non‑conformance and performance risks internally and with Openreach stakeholders where required.
- Protecting accelerator revenue by reducing SLA breaches and mitigating financial penalties.
- Driving stability across the workstack through structured capacity planning and performance control.
What You’ll Need
- Strong understanding of OSA contractual SLAs and jeopardy processes.
- Experience working in a high‑volume, time‑critical telecoms delivery environment.
- Ability to interpret operational and performance data to drive actions.
- Strong communication, escalation, and stakeholder management capability.
- High attention to detail with the ability to manage complex, evolving workstacks.
Why Join Circet UK?
- Inclusive Culture: We’re committed to diversity and creating a supportive environment for everyone.
- Career Progression: Access structured development programmes, mentoring, and accredited training.
- Leadership Growth: We invest in internal talent – many of our leaders started where you are.
- Making an Impact: Take part in our CSR initiatives and help shape the future of connectivity.
- Great Benefits: Competitive salary, 25 days annual leave, life assurance, employee wellbeing support, and more.
We’re Committed to Inclusion. At Circet UK, we value talent, potential, and diversity across our workforce. We welcome all applications and strive to create an inclusive and empowering workplace for everyone.
Jeopardy and Capacity Manager employer: Circet
Contact Detail:
Circet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jeopardy and Capacity Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills align with their needs. This will help you stand out and show that you're genuinely interested in the position.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on showcasing your experience with SLA performance and capacity management to demonstrate your fit for the Jeopardy & Capacity Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Jeopardy and Capacity Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with SLAs and jeopardy processes. We want to see how your skills align with the role of Jeopardy & Capacity Manager, so don’t hold back!
Showcase Your Data Skills: Since this role involves a lot of data interpretation, be sure to include examples of how you've used data to drive decisions in previous roles. We love seeing candidates who can turn numbers into actionable insights!
Communicate Clearly: Strong communication is key in this position. When writing your application, keep it clear and concise. We appreciate straightforwardness, so make sure your points come across effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Circet
✨Know Your SLAs Inside Out
Make sure you have a solid understanding of the OSA contractual SLAs and jeopardy processes. Brush up on any specific metrics or targets that are relevant to the role, as this will show your potential employer that you're serious about protecting SLA performance.
✨Showcase Your Data Skills
Be prepared to discuss how you've used operational and performance data in past roles. Think of specific examples where your insights led to actionable outcomes. This will demonstrate your ability to interpret data effectively and drive necessary actions.
✨Communicate Clearly and Confidently
Strong communication is key in this role, especially when it comes to stakeholder management. Practice articulating your thoughts clearly and confidently, and be ready to discuss how you've escalated issues in the past while keeping everyone informed.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to capacity forecasting and risk management. Prepare by thinking through how you would handle various scenarios, focusing on your problem-solving skills and attention to detail.