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- Tasks: Join our team as a Call Centre Agent, handling customer calls and ensuring top-notch service.
- Company: Circet UK is a leading telecommunications company dedicated to delivering exceptional service.
- Benefits: Enjoy full training, remote work options after training, and all necessary equipment provided.
- Why this job: Be part of a dynamic team, enhance your communication skills, and make a real impact on customer satisfaction.
- Qualifications: Great communication skills, customer service focus, and proficiency in IT are essential.
- Other info: Initial training is office-based in Selkirk, with flexible work-from-home opportunities afterwards.
The predicted salary is between 24000 - 36000 £ per year.
Circet UK are hiring full-time Call Centre Agents in Selkirk. These roles work 37.5 hours per week. Following an initial period of office-based training, there is opportunity to work fully from home. Full training and equipment are provided. You will be required to attend a minimum of 1 week's training in our office in Selkirk.
Our Call Centre Agents are responsible for ensuring that the company completes as many jobs successfully daily as possible, helping to reach our completion rate targets and closing jobs down to allow us to bill the clients accurately. Reporting directly to a Team Manager, you will communicate regularly with our customers, client contact centres, engineers, and field leaders throughout the UK via both inbound and outbound service calls.
Responsibilities:
- You will ensure we are delivering outstanding customer service and call customers after their appointment to check our quality of work.
- You will also react to issues as they arise and take corrective action, this might include updates to customers or escalation to field leaders.
- You will be responsible for supporting our engineers' various processes such as Start My Day, Timeslot Adherence, Engineer Utilisation and End My Day.
- You will review all jobs completed by their engineers to ensure the forms match the action undertaken on site, that all stock is recorded, and that notes and signatures are captured. If any information is missing, you will liaise with the engineer to capture this.
Essential Competencies:
- Great Communication Skills.
- Excellent customer service focus.
- Ability to manage daily tasks efficiently.
- The ability to multi-task in a fast-paced environment.
- Ability to escalate and report issues.
- Proficient IT skills - email, webchat, spreadsheets etc.
- Great attention to detail.
Call Centre Agent x 4 - Full Time employer: Circet
Contact Detail:
Circet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent x 4 - Full Time
✨Tip Number 1
Familiarise yourself with Circet UK's services and values. Understanding what they do and how they operate will help you tailor your conversations during the interview, showing that you're genuinely interested in the company.
✨Tip Number 2
Practice your communication skills. Since the role requires great communication, consider role-playing common call scenarios with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Demonstrate your customer service focus by preparing examples from your past experiences where you successfully resolved issues or provided exceptional service. This will help you stand out as a candidate who can deliver outstanding customer support.
✨Tip Number 4
Showcase your ability to multi-task by discussing any relevant experiences where you managed multiple responsibilities at once. This could be in previous jobs, volunteer work, or even during your studies.
We think you need these skills to ace Call Centre Agent x 4 - Full Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Call Centre Agent. Emphasise your communication skills, customer service experience, and ability to multitask in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your enthusiasm for the role and how your background makes you a great fit for Circet UK. Include examples of how you've successfully handled customer interactions in the past.
Showcase Relevant Skills: In your application, highlight your IT proficiency, especially with tools like email, webchat, and spreadsheets. Provide specific examples of how you've used these skills in previous roles to enhance customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Call Centre Agent role.
How to prepare for a job interview at Circet
✨Showcase Your Communication Skills
As a Call Centre Agent, communication is key. Be prepared to demonstrate your ability to articulate clearly and listen actively during the interview. Practice common customer service scenarios to showcase how you would handle various situations.
✨Highlight Your Customer Service Experience
Make sure to discuss any previous roles where you provided customer service. Share specific examples of how you resolved issues or went above and beyond for customers, as this will show your commitment to delivering outstanding service.
✨Demonstrate Your Multi-tasking Ability
In a fast-paced environment like a call centre, multi-tasking is essential. Prepare to discuss how you manage multiple tasks efficiently, perhaps by sharing a time when you successfully handled several responsibilities at once.
✨Prepare for Technical Questions
Since the role requires proficient IT skills, be ready to answer questions about your experience with tools like email, webchat, and spreadsheets. You might even want to brush up on basic troubleshooting techniques to show your readiness for the technical aspects of the job.
