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- Tasks: Install and repair cutting-edge full fibre broadband at residential locations.
- Company: Join Circet, Europe's leading telecommunications infrastructure provider.
- Benefits: Earn £32,000 - £40,000+, with full training and equipment provided.
- Other info: Dynamic role with travel, flexible hours, and great career growth opportunities.
- Why this job: Be part of the fibre revolution and enhance customer experiences.
- Qualifications: Strong customer service skills; telecoms background preferred but not essential.
The predicted salary is between 32000 - 40000 £ per year.
We are Circet IRE & UK, Europe’s leading telecommunications infrastructure provider. Our Installs Division are now on the hunt for dedicated and professional Service Delivery Technicians to operate in the field at residential customer premises in various regions across England & Scotland. We are at the forefront of the UK’s ongoing rollout of full fibre broadband to homes and businesses across the country, and it’s our outstanding people that make this possible. We need hungry and driven Engineers who share our passion for technology and our ambition to remain as a leader in the global telecommunications market.
Working on behalf of our valued Internet Service Providers and their residential customers, you will deliver cutting edge full fibre broadband installation and repair services, prioritising a seamless customer experience and ensuring Circet’s industry-leading standards of health & safety are upheld.
Key Accountabilities- Organise your daily and weekly work schedule to ensure timely and efficient fibre installations and repairs, aligning with client expectations and business goals.
- Work outdoors in a very physically demanding role and potentially adverse weather conditions to complete multiple installations per day.
- Maintain high standards of customer service by ensuring all interactions with residents, clients, and third-party stakeholders are professional and solution focused.
- Expertly perform full fibre installations, including surveying, testing, and troubleshooting, ensuring adherence to quality and industry standards.
- Conduct site inspections to assess installation feasibility, evaluate infrastructure conditions, and provide risk assessments, ensuring full compliance with safety and regulatory standards.
- Participate in team meetings, providing feedback and collaborating with colleagues and managers to improve performance and enhance customer experience.
- Consistently meet Circet’s safety standards, proactively identifying and addressing potential risks in the field.
- Resolve client and customer complaints promptly and professionally, maintaining strong relationships and high satisfaction levels.
- Perform other tasks as assigned by management, demonstrating flexibility to adapt to changing business needs.
- Ability to excel in a very physically demanding role that requires regular pole/ladder climbing, working underground and manual handling of heavy weight in potentially adverse weather conditions.
- Full Clean UK Driving License (Manual).
- Basic DBS Check.
- Strong customer-facing skills and ability to interpret customer requirements regardless of their technical knowledge.
- A telecoms background is preferred, but we will train Engineers brand new to the industry with the right attitude, personality and transferrable skillset.
- Good base understanding of the importance of Health & Safety in engineering.
- Opportunity to earn an average salary of £32,000 - £40,000+ once qualified.
- Full equipment provided including company van & fuel card.
- Full training provided - Whether you are a seasoned Customer Installation Technician, or keen on exploring a new and exciting career, we are committed to providing industry leading training and development for our staff.
- Company Pension Scheme
- Yearly Bonus Scheme
- Annual Leave (Bonus Days Available)
- Death in Service
- Promotional Opportunities
The normal hours of work are 42.5 hours per week Monday to Friday with the expectation for you to work one Saturday in every four. The nature of your work may involve considerable travel time outside of office hours with no additional renumeration.
Still reading? Don’t miss this opportunity to take your career prospects to the next level with a truly global telecommunications powerhouse that matches your ambition and aspirations.
Service Delivery Technician in London employer: Circet UK
Contact Detail:
Circet UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Technician in London
✨Tip Number 1
Get to know the company! Research Circet IRE & UK and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for hands-on assessments! As a Service Delivery Technician, you might face practical tests. Brush up on your installation and troubleshooting skills so you can impress them with your technical know-how.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Circet family!
We think you need these skills to ace Service Delivery Technician in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Delivery Technician role. Highlight any relevant experience in telecommunications or customer service, and don’t forget to mention your ability to work in physically demanding environments!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technology and your eagerness to join Circet. Share specific examples of how you've excelled in similar roles or how you’ve tackled challenges in the past.
Showcase Your Customer Service Skills: Since this role involves a lot of customer interaction, make sure to highlight your strong customer-facing skills. Talk about how you’ve resolved complaints or provided solutions in previous jobs to demonstrate your commitment to a seamless customer experience.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the quickest way for us to see your application and get you on the path to joining our amazing team at Circet!
How to prepare for a job interview at Circet UK
✨Know Your Stuff
Make sure you brush up on the basics of fibre broadband technology and installation processes. Familiarise yourself with common troubleshooting techniques and safety standards in the telecoms industry. This will not only show your enthusiasm but also demonstrate that you're ready to hit the ground running.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer service. Think of specific examples where you resolved issues or provided exceptional service. Highlighting your ability to communicate effectively with clients will set you apart.
✨Get Ready for the Physical Side
This job is physically demanding, so be ready to talk about your experience with manual handling, climbing, and working outdoors. If you've done similar work before, share those stories. If not, express your willingness to adapt and learn how to handle the physical aspects of the role.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.