At a Glance
- Tasks: Install and repair fibre connections while providing top-notch customer service.
- Company: Join Circet, Europe's leading telecommunications infrastructure provider.
- Benefits: Earn £32,000–£40,000+, enjoy full training, and receive a company van.
- Other info: Flexible work environment with great career growth and promotional opportunities.
- Why this job: Work outdoors, tackle challenges, and make a real difference in people's connectivity.
- Qualifications: Physically fit, customer-focused, and ready to learn; telecoms experience is a plus.
The predicted salary is between 32000 - 40000 € per year.
We are Circet IRE & UK, Europe's leading telecommunications infrastructure provider. Our Installs Division is hiring dedicated and professional Service Delivery Technicians to work in the field at residential customer premises around St Albans/Luton.
Key Accountabilities
- Organise your daily and weekly work schedule to ensure timely and efficient fibre installations and repairs, aligning with client expectations and business goals.
- Work outdoors in a physically demanding role, potentially adverse weather, completing multiple installations per day.
- Maintain high standards of customer service by ensuring all interactions with residents, clients, and third-party stakeholders are professional and solution focused.
- Expertly perform full fibre installations, including surveying, testing, and troubleshooting, ensuring adherence to quality and industry standards.
- Conduct site inspections to assess installation feasibility, evaluate infrastructure conditions, and provide risk assessments, ensuring full compliance with safety and regulatory standards.
- Participate in team meetings, provide feedback, and collaborate with colleagues and managers to improve performance and enhance customer experience.
- Consistently meet Circet's safety standards, proactively identifying and addressing potential risks in the field.
- Resolve client and customer complaints promptly and professionally, maintaining strong relationships and high satisfaction levels.
- Perform other tasks as assigned by management, demonstrating flexibility to adapt to changing business needs.
Benefits
- Opportunity to earn an average salary of £32,000–£40,000+ once qualified.
- Full equipment provided, including company van & fuel card.
- Full training provided – whether you are a seasoned Customer Installation Technician or new to the field, we are committed to industry‑leading training and development.
- Company Pension Scheme.
- Yearly Bonus Scheme.
- Annual Leave (Bonus Days Available).
- Death in Service.
- Promotional Opportunities.
Requirements
- Ability to excel in a physically demanding role that requires regular pole/ladder climbing (up to 15 m), underground work, and manual handling of heavy weight in potentially adverse weather conditions.
- Full Clean UK Driving Licence (Manual).
- Basic DBS Check.
- Strong customer‑facing skills and the ability to interpret customer requirements regardless of their technical knowledge.
- Telecoms background preferred, but we train Engineers new to the industry with the right attitude, personality and transferable skill set.
- Good base understanding of the importance of Health & Safety in engineering.
- Full right to work in the UK.
Additional Information
- The normal hours are 40 hours per week Monday to Friday, with expectation of one Saturday in every four.
- Travel time outside of office hours may occur without additional remuneration.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Service Delivery Technician - 1930 in St Albans employer: Circet Ireland & Uk
Circet IRE & UK is an exceptional employer, offering a dynamic work environment for Service Delivery Technicians in the St Albans/Luton area. With a strong commitment to employee development through comprehensive training and promotional opportunities, we ensure our team members thrive both personally and professionally. Our supportive culture, competitive salary, and benefits such as a company van, pension scheme, and annual bonuses make Circet a rewarding place to build a career in telecommunications.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Technician - 1930 in St Albans
✨Tip Number 1
Get to know the company! Research Circet IRE & UK and understand their values and goals. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for hands-on assessments! As a Service Delivery Technician, you might face practical tests. Brush up on your fibre installation skills and be ready to demonstrate your problem-solving abilities in real-time.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining us at Circet IRE & UK. Good luck!
We think you need these skills to ace Service Delivery Technician - 1930 in St Albans
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Delivery Technician role. Highlight any relevant telecoms experience or customer service skills, as we want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our values at Circet. Keep it professional but let your personality show through!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and resolve issues efficiently, especially in a customer-facing environment.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at Circet!
How to prepare for a job interview at Circet Ireland & Uk
✨Know Your Stuff
Make sure you understand the basics of fibre installations and telecommunications. Brush up on common industry terms and processes, as well as any specific technologies mentioned in the job description. This will show that you're not just interested in the role but also knowledgeable about it.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences with customer service. Think of examples where you've resolved complaints or provided solutions, and be ready to explain how you maintain professionalism even in challenging situations.
✨Get Ready for the Physical Side
This job is physically demanding, so be ready to talk about your ability to handle such tasks. If you have experience with manual handling, climbing, or working outdoors, share those stories. It’s important to demonstrate that you’re fit for the role and can handle the physical requirements.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about team dynamics, training opportunities, or safety protocols. Asking questions shows your interest in the company and helps you gauge if it's the right fit for you.
