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- Tasks: Manage service delivery performance and ensure SLAs are met for the OSA Contract.
- Company: Join Circet UK, a leader in telecoms with a focus on inclusivity.
- Benefits: Enjoy competitive salary, 25 days leave, and employee wellbeing support.
- Why this job: Make a real impact in telecoms while developing your career.
- Qualifications: Experience in telecom service delivery and strong analytical skills required.
- Other info: Great opportunities for career progression and personal development.
The predicted salary is between 36000 - 60000 £ per year.
Circet UK is seeking an experienced Jeopardy Coordinator to support the delivery and performance of the OSA Contract. Reporting to the Contract Manager - OSA, this role is responsible for proactive jeopardy management across all works, ensuring contractual SLAs are met and service performance is protected.
You will provide real-time oversight of performance, manage DCRs, and ensure timely KCI communications, enabling early identification and resolution of risks that could impact service delivery, revenue, and Service Provision Accelerator outcomes. This is a critical role within the contract, directly influencing SLA performance and P&L outcomes.
What You'll Be Doing
- SLA & Performance Management
- Monitor all OSA works to ensure adherence to contractual SLAs
- Proactively identify at-risk works and initiate early recovery actions
- Track and report jeopardy status, providing real-time updates to the Contract Manager
- Support operational teams while constructively challenging foreseeable slippage
- Jeopardy & Recovery Management
- Monitor upcoming works and highlight potential jeopardy with sufficient lead time
- Coordinate recovery actions with operational teams to minimise SLA impact
- Maintain clear ownership of jeopardy items through to resolution
- DCR Management
- Ensure DCRs are accurately submitted, tracked, and managed in line with contractual requirements
- Monitor DCR responses and escalate Openreach non-conformance, including unjustified rejections
- Maintain robust records and evidence to support escalations and dispute resolution
- KCI Communications
- Ensure all KCI messages are issued accurately and within contractual timescales
- Monitor communication performance and address any risks to compliance
- Stakeholder Management
- Act as a key interface between operational teams, contract management, and Openreach stakeholders
- Escalate risks, issues, and non-conformance in a timely and professional manner
- Support contract performance reviews with accurate, actionable data
- Reporting & Continuous Improvement
- Produce regular performance and jeopardy reports to support contract governance
- Identify recurring themes and improvement opportunities to reduce future jeopardy
- Contribute to the ongoing maturity of jeopardy management processes
What You'll Need
- Experience
- Experience working within a telecoms service delivery or contract performance environment
- Strong understanding of SLA-driven contracts and jeopardy management
- Experience managing DCRs and contractual change or delay mechanisms
- Skills & Attributes
- Strong analytical skills with the ability to identify operational risk trends
- Confident communicator able to challenge constructively at all levels
- Excellent attention to detail and organisational capability
- Desirable
- Experience working on Openreach contracts, particularly OSA
- Knowledge of Openreach systems, KCI requirements, and processes
- Experience within accelerator / decelerator commercial models
Why Join Circet UK?
- Inclusive Culture: We're committed to diversity and creating a supportive environment for everyone
- Career Progression: Access structured development programmes, mentoring, and accredited training
- Leadership Growth: We invest in internal talent - many of our leaders started where you are
- Making an Impact: Take part in our CSR initiatives and help shape the future of connectivity
- Great Benefits: Competitive salary, 25 days annual leave, life assurance, employee wellbeing support, and more
We're Committed to Inclusion. At Circet UK, we value talent, potential, and diversity across our workforce. We welcome all applications and strive to create an inclusive and empowering workplace for everyone.
Jeopardy Coordinator in Glasgow employer: Circet Ireland & Uk
Contact Detail:
Circet Ireland & Uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jeopardy Coordinator in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the telecoms industry, especially those who work with OSA contracts. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of SLA-driven contracts and jeopardy management. We want you to showcase your analytical skills and confidence in challenging situations.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website for the best chance at landing that Jeopardy Coordinator role. We love seeing applications directly from our site, and it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Jeopardy Coordinator in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Jeopardy Coordinator role. Highlight your experience in telecoms service delivery and your understanding of SLA-driven contracts. We want to see how your skills match what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've successfully managed jeopardy situations or improved performance in previous roles. This helps us see the impact you've made in your past positions.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Circet Ireland & Uk
✨Know Your SLAs Inside Out
Make sure you understand the specifics of SLA-driven contracts and how they apply to the Jeopardy Coordinator role. Brush up on your knowledge of performance metrics and be ready to discuss how you've managed SLAs in previous roles.
✨Showcase Your Analytical Skills
Prepare examples that highlight your strong analytical skills, especially in identifying operational risk trends. Be ready to explain how you've used data to drive proactive recovery actions in past experiences.
✨Communicate Clearly and Confidently
As a Jeopardy Coordinator, you'll need to communicate effectively with various stakeholders. Practice articulating your thoughts clearly and confidently, especially when discussing potential risks and recovery strategies.
✨Demonstrate Your Attention to Detail
Bring examples that showcase your organisational capabilities and attention to detail. Discuss how you've maintained robust records and evidence for escalations and dispute resolutions in your previous roles.
