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- Tasks: Monitor and manage service delivery to ensure performance meets contractual SLAs.
- Company: Join Circet UK, a leader in telecoms with a focus on inclusivity.
- Benefits: Enjoy competitive salary, 25 days leave, and employee wellbeing support.
- Why this job: Make a real impact in the telecom industry while developing your career.
- Qualifications: Experience in telecom service delivery and strong analytical skills required.
- Other info: Great opportunities for career progression and personal development.
The predicted salary is between 36000 - 60000 £ per year.
Circet UK is seeking an experienced Jeopardy Coordinator to support the delivery and performance of the OSA Contract. Reporting to the Contract Manager - OSA, this role is responsible for proactive jeopardy management across all works, ensuring contractual SLAs are met and service performance is protected.
You will provide real-time oversight of performance, manage DCRs, and ensure timely KCI communications, enabling early identification and resolution of risks that could impact service delivery, revenue, and Service Provision Accelerator outcomes. This is a critical role within the contract, directly influencing SLA performance and P&L outcomes.
What You’ll Be Doing
- Monitor all OSA works to ensure adherence to contractual SLAs
- Proactively identify at-risk works and initiate early recovery actions
- Track and report jeopardy status, providing real-time updates to the Contract Manager
- Support operational teams while constructively challenging foreseeable slippage
Jeopardy & Recovery Management
- Monitor upcoming works and highlight potential jeopardy with sufficient lead time
- Coordinate recovery actions with operational teams to minimise SLA impact
- Maintain clear ownership of jeopardy items through to resolution
DCR Management
- Ensure DCRs are accurately submitted, tracked, and managed in line with contractual requirements
- Monitor DCR responses and escalate Openreach non-conformance, including unjustified rejections
- Maintain robust records and evidence to support escalations and dispute resolution
KCI Communications
- Ensure all KCI messages are issued accurately and within contractual timescales
- Monitor communication performance and address any risks to compliance
Stakeholder Management
- Act as a key interface between operational teams, contract management, and Openreach stakeholders
- Escalate risks, issues, and non-conformance in a timely and professional manner
- Support contract performance reviews with accurate, actionable data
Reporting & Continuous Improvement
- Produce regular performance and jeopardy reports to support contract governance
- Identify recurring themes and improvement opportunities to reduce future jeopardy
- Contribute to the ongoing maturity of jeopardy management processes
What You’ll Need
Experience
- Experience working within a telecoms service delivery or contract performance environment
- Strong understanding of SLA-driven contracts and jeopardy management
- Experience managing DCRs and contractual change or delay mechanisms
Skills & Attributes
- Strong analytical skills with the ability to identify operational risk trends
- Confident communicator able to challenge constructively at all levels
- Excellent attention to detail and organisational capability
Desirable
- Experience working on Openreach contracts, particularly OSA
- Knowledge of Openreach systems, KCI requirements, and processes
- Experience within accelerator / decelerator commercial models
Why Join Circet UK?
- Inclusive Culture: We’re committed to diversity and creating a supportive environment for everyone
- Career Progression: Access structured development programmes, mentoring, and accredited training
- Leadership Growth: We invest in internal talent - many of our leaders started where you are
- Making an Impact: Take part in our CSR initiatives and help shape the future of connectivity
- Great Benefits: Competitive salary, 25 days annual leave, life assurance, employee wellbeing support, and more
We’re Committed to Inclusion. At Circet UK, we value talent, potential, and diversity across our workforce. We welcome all applications and strive to create an inclusive and empowering workplace for everyone.
Jeopardy Coordinator in East Kilbride employer: Circet Ireland & Uk
Contact Detail:
Circet Ireland & Uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jeopardy Coordinator in East Kilbride
✨Tip Number 1
Get to know the company inside out! Research Circet UK and their OSA Contract. Understanding their values and goals will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the responsibilities of a Jeopardy Coordinator. Be ready to discuss specific examples of how you've managed SLAs and resolved issues in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the job!
We think you need these skills to ace Jeopardy Coordinator in East Kilbride
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in telecoms service delivery and SLA management. We want to see how your skills align with the Jeopardy Coordinator role, so don’t hold back on showcasing relevant achievements!
Showcase Your Analytical Skills: Since this role requires strong analytical abilities, include examples of how you've identified operational risks or improved processes in your previous roles. We love seeing candidates who can think critically and drive proactive recovery actions.
Communicate Clearly: Your written application is your first chance to impress us, so make it clear and concise. Use straightforward language and structure your thoughts logically. Remember, we’re looking for confident communicators who can challenge constructively!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Circet Ireland & Uk
✨Know Your SLAs Inside Out
Before the interview, make sure you have a solid understanding of SLA-driven contracts and jeopardy management. Brush up on your knowledge of how these elements impact service delivery and revenue. Being able to discuss specific examples from your experience will show that you’re not just familiar with the concepts but can apply them effectively.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific jeopardy situations. Think of past experiences where you successfully identified risks and implemented recovery actions. Prepare concise stories that highlight your analytical skills and ability to communicate effectively with stakeholders.
✨Showcase Your Communication Skills
As a Jeopardy Coordinator, you'll need to communicate clearly and confidently. Practice articulating your thoughts on how you would manage KCI communications and escalate issues. Use examples that demonstrate your ability to challenge constructively while maintaining professional relationships.
✨Highlight Your Attention to Detail
In this role, attention to detail is crucial. Be ready to discuss how you ensure accuracy in DCR submissions and tracking. Bring examples of how your organisational skills have helped you maintain robust records and evidence for escalations or dispute resolutions in previous roles.
