At a Glance
- Tasks: Join us as a Service Delivery Technician, installing and repairing full fibre broadband for residential customers.
- Company: Circet IRE & UK is Europe's leading telecommunications infrastructure provider, driving the fibre broadband rollout.
- Benefits: Earn £32,000 - £40,000+, enjoy a company van, training, pension scheme, and bonus opportunities.
- Other info: Normal hours are 40 per week, with occasional Saturday work; travel may be required.
- Why this job: Be part of a passionate team, work outdoors, and make a real impact in the tech world.
- Qualifications: Must have a clean UK driving license, strong customer skills, and a willingness to learn.
The predicted salary is between 32000 - 40000 € per year.
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We are Circet IRE & UK, Europe’s leading telecommunications infrastructure provider. Our Installs Division is seeking dedicated and professional Service Delivery Technicians to operate in the field at residential customer premises across various regions in England & Scotland.
We are at the forefront of the UK’s ongoing full fibre broadband rollout to homes and businesses, and it’s our outstanding team that makes this possible. We need motivated and driven engineers who share our passion for technology and our ambition to remain leaders in the global telecommunications market.
Working on behalf of our Internet Service Providers and their residential customers, you will deliver advanced full fibre broadband installation and repair services, focusing on a seamless customer experience and maintaining Circet’s industry-leading health & safety standards.
Key Accountabilities:
- Organise your daily and weekly work schedule to ensure timely and efficient fibre installations and repairs, aligning with client expectations and business goals.
- Work outdoors in physically demanding conditions and potentially adverse weather to complete multiple installations per day.
- Maintain high standards of customer service by ensuring all interactions are professional and solution-focused.
- Perform full fibre installations, including surveying, testing, and troubleshooting, adhering to quality and industry standards.
- Conduct site inspections to assess feasibility, infrastructure conditions, and safety compliance.
- Participate in team meetings, providing feedback and collaborating to improve performance and customer experience.
- Meet safety standards proactively, identifying and addressing potential risks.
- Resolve client and customer complaints promptly, maintaining strong relationships and satisfaction.
- Perform other tasks as assigned, demonstrating flexibility to adapt to changing needs.
Benefits:
- Opportunity to earn an average salary of £32,000 - £40,000+ once qualified.
- Full equipment provided, including company van & fuel card.
- Comprehensive training offered, whether you are experienced or new to the industry.
- Company Pension Scheme
- Yearly Bonus Scheme
- Annual Leave (with Bonus Days)
- Death in Service benefit
- Promotional Opportunities
Requirements:
- Ability to excel in a physically demanding role involving pole/ladder climbing (up to 15 meters), working underground, and manual handling in adverse weather.
- Full Clean UK Driving License (Manual).
- Basic DBS Check.
- Strong customer-facing skills and ability to interpret customer requirements.
- Telecoms background is preferred, but training will be provided for the right attitude and transferable skills.
- Understanding of Health & Safety in engineering.
- Legal right to work in the UK.
Additional Information:
- Normal hours are 40 per week, Monday to Friday, with one Saturday in four expected; travel outside of office hours may be required without additional pay.
Don\'t miss this chance to advance your career with a global telecommunications leader. Visit our website and click ‘Apply’ today!
Alternative Job Titles: Fibre Engineer, Principal Engineer, Service Technician, FTTP Engineer, FTTH Engineer, Field Engineer, Installation Technician, Customer Installation Engineer, Telecoms Engineer, Field Service Engineer, Cabling Engineer, Data Cabling Engineer, Civil Engineer
We are committed to equality of opportunity and encourage applications from all individuals regardless of age, disability, sex, gender identity, sexual orientation, pregnancy, race, religion, or belief, marriage, and civil partnerships.
#J-18808-LjbffrService Delivery Technician in Darlington employer: Circet Ire & Uk
Circet IRE & UK is an exceptional employer, offering a dynamic work environment where dedicated Service Delivery Technicians can thrive. With comprehensive training, competitive salaries, and a strong focus on employee growth, we empower our team to excel in the rapidly evolving telecommunications sector. Our commitment to health and safety, coupled with a supportive culture and attractive benefits, makes Circet a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Technician in Darlington
✨Tip Number 1
Familiarise yourself with the latest fibre broadband technologies and installation techniques. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former Service Delivery Technicians in the industry. They can provide valuable insights into the role and may even refer you, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss your problem-solving skills and customer service experiences in detail. Since this role focuses heavily on customer interactions, showcasing your ability to handle complaints and provide solutions will set you apart.
✨Tip Number 4
Be ready to demonstrate your understanding of health and safety standards in engineering. This is crucial for the role, and showing that you prioritise safety will resonate well with the hiring team.
We think you need these skills to ace Service Delivery Technician in Darlington
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the key responsibilities and requirements for the Service Delivery Technician position. Tailor your application to highlight relevant skills and experiences that align with these expectations.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience in telecommunications or similar fields. Mention specific examples of installations or repairs you've completed, focusing on your customer service skills and ability to work in challenging conditions.
Showcase Your Skills:Make sure to include any technical skills related to fibre broadband installation, health and safety knowledge, and your ability to handle physical tasks. If you have a clean driving licence and any relevant certifications, be sure to mention these as well.
Craft a Strong Cover Letter:Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Explain why you want to work with Circet and how you can contribute to their mission in the telecommunications industry.
How to prepare for a job interview at Circet Ire & Uk
✨Show Your Technical Knowledge
Make sure to brush up on your understanding of fibre broadband technology and installation processes. Be prepared to discuss any relevant experience you have, even if it's from a different field, as transferable skills can be valuable.
✨Demonstrate Customer Service Skills
Since this role involves direct interaction with customers, highlight your customer service experience. Share examples of how you've resolved issues or improved customer satisfaction in previous roles.
✨Emphasise Safety Awareness
Given the importance of health and safety in this position, be ready to discuss your understanding of safety protocols. Mention any relevant training or experiences that showcase your commitment to maintaining a safe working environment.
✨Prepare for Physical Demands
This job requires physical stamina and the ability to work in various weather conditions. Be honest about your physical capabilities and share any experiences that demonstrate your ability to handle physically demanding tasks.
