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- Tasks: Assist customers and manage service calls while ensuring top-notch service delivery.
- Company: Join a supportive team in a flexible, remote work environment.
- Benefits: Earn GBP11.44 per hour with flexible hours perfect for students.
- Why this job: Gain valuable experience in customer service while working from home.
- Qualifications: Strong communication skills and proficiency in IT tools required.
- Other info: Full training provided, with opportunities for career growth.
The predicted salary is between 11 - 12 £ per hour.
This position is no longer open for applications.
Salary: GBP11.44 per hour. These roles are 16 hours per week – two 4-hour weekdays and 8 hours each Saturday; ideal for students, entry level workers, or parents seeking flexible hours. After the initial training period, there is opportunity to work fully from home. Full training is provided. You will be required to attend a minimum of 1 week of training in our office in Selkirk.
The Service Centre Agent is responsible for ensuring that the company completes as many jobs successfully as possible daily, helping to reach our completion rate targets and closing jobs down to allow us to bill the clients accurately. Reporting directly to a Team Manager, you will communicate regularly with our customers, client contact centers, engineers, and field leaders throughout the UK via both inbound and outbound service calls.
Responsibilities:- You will be allocated to a Region via our CRM and be responsible for all engineers within this Region through processes such as Start My Day, Timeslot Adherence, Engineer Utilisation and End My Day.
- You will review all jobs completed by engineers to ensure the forms match the action undertaken on site, that all stock is recorded, and that notes and signatures are captured. If any information is missing, you will liaise with the engineer to capture this.
- You will react to issues as they arise and take corrective action, which might include updates to customers or escalation to field leaders.
- You will ensure we are delivering outstanding customer service and call customers after their appointment to check our quality of work.
- Ability to manage daily tasks efficiently.
- Multitasking skills using multiple phone lines and the ability to juggle this with administrative work.
- Ability to escalate and report issues.
- Proficient IT skills - email, webchat, spreadsheets etc.
- Great attention to detail.
- Excellent customer service skills
- Ability to manage daily tasks efficiently
- Multitasking skills using multiple phone lines and administration work
- Ability to escalate and report issues
- Proficient IT skills - email, webchat, spreadsheets etc.
- Great attention to detail.
Application Details:
- Name: Please include your first and last name.
- Email: Please include your email address.
- Phone: Please include your country code.
- CV / Resume: Please attach your resume.
- Eligibility: Yes, I am currently eligible to work in the country to which I am applying. No, I am not currently eligible to work in the country to which I am applying.
Part-Time Call Centre Agent - Flexible Hours, Remote in Selkirk employer: Circet Ire & Uk
Contact Detail:
Circet Ire & Uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Call Centre Agent - Flexible Hours, Remote in Selkirk
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the call centre industry. A personal recommendation can go a long way in landing that part-time gig.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock call with a friend. Get comfortable with handling multiple tasks and answering questions on the spot, just like you would in the role.
✨Tip Number 3
Show off your tech skills! Brush up on your IT skills, especially with CRM systems and spreadsheets. Being proficient will not only impress your potential employer but also make your job easier once you land it.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're keen and ready to join the team. Plus, you'll get all the latest updates on new roles!
We think you need these skills to ace Part-Time Call Centre Agent - Flexible Hours, Remote in Selkirk
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique.
Tailor Your CV: Make sure your CV is tailored to the role. Highlight any relevant experience or skills that match what we're looking for in a Call Centre Agent. This will help us see why you're a great fit!
Double-Check Your Details: Before hitting send, give your application a good once-over. Check for typos and ensure all your contact details are correct. We want to be able to reach you easily!
Apply Through Our Website: For the best chance of success, make sure you apply through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Circet Ire & Uk
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Call Centre Agent. Familiarise yourself with tasks like managing multiple phone lines, liaising with engineers, and ensuring customer satisfaction. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role heavily focuses on customer service, prepare examples from your past experiences where you’ve excelled in this area. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your ability to deliver outstanding service, which is crucial for the job.
✨Practice Multitasking Scenarios
Given that you'll be juggling multiple tasks, it’s a good idea to practice how you would handle various scenarios during the interview. You might be asked how you would manage calls while updating records. Show that you can think on your feet and prioritise effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or what success looks like in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.