At a Glance
- Tasks: Deliver outstanding customer service and support engineers in their daily processes.
- Company: Join Circet UK, a leader in telecommunications and energy infrastructure.
- Benefits: Career progression, personal development, and a diverse, inclusive workplace.
- Other info: Be part of a team that values trust, teamwork, and innovation.
- Why this job: Make a difference while developing your skills in a supportive environment.
- Qualifications: Great communication skills and ability to multitask in a fast-paced setting.
The predicted salary is between 18900 - 23100 £ per year.
We are Hiring! Circet UK are looking for a Call Centre Agent to join our team in Selkirk, Scotland. Working with Circet, Circet Ireland & UK have built an ever-growing portfolio of specialist services. As part of a global group, we are specialists in the deployment and maintenance of telecommunications and energy infrastructure, working with both major operators and local players across Ireland and the UK. We are driven to be innovative and proactive in delivering solutions that meet our clients' expectations, while maintaining the highest standards of quality, safety, and integrity. Our success is built on teamwork, trust, and a strong commitment to our people. With over 4,000 employees across Ireland and the UK, we continue to bring people together to shape resilient, future-proof infrastructure and deliver high-quality services for our customers.
Responsibilities of a Call Centre Agent / Service Centre Agent:
- You will ensure we are delivering outstanding customer service and call customers after their appointment to check our quality of work.
- You will also react to issues as they arise and take corrective action, this might include updates to customers or escalation to field leaders.
- You will be responsible for supporting our engineer's various processes such as Start My Day, Timeslot Adherence, Engineer Utilisation and End My Day.
- You will review all jobs completed by their engineers to ensure the forms match the action undertaken on site, that all stock is recorded, and that notes and signatures are captured. If any information is missing, you will liaise with the engineer to capture this.
Knowledge & Skills Requirements:
- Great Communication Skills
- Ability to manage daily tasks efficiently
- The ability to multi-task in a fast-paced environment
- Ability to elevate and report issues
- Proficient IT skills - email, webchat, spreadsheets etc
- Great attention to detail
Why work in Circet?
- Be part of a company that encourages involvement, diversity and inclusion.
- Be part of a company that nurtures excellence and develops leaders.
- Be part of a company that encourages personal development and career progression through our further education programme, mentoring programme and pathway programme.
- Be part of a company that is dedicated to making a difference through our Corporate Social Responsibility.
Call Centre Agent in Selkirk employer: Circet IRE & UK
Circet UK is an exceptional employer, offering a dynamic work environment in Cumnock where teamwork and innovation thrive. With a strong commitment to employee development through mentoring and further education programmes, we provide ample opportunities for career progression while ensuring a diverse and inclusive workplace. Our competitive benefits package, including generous annual leave and life assurance, reflects our dedication to the well-being of our employees as we work together to shape resilient infrastructure.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent in Selkirk
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Circet IRE & UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Circet IRE & UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Centre Agent in Selkirk
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Circet IRE & UK:Your cover letter is your chance to shine! Tell us why you want to work at Circet IRE & UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Circet IRE & UK!
How to prepare for a job interview at Circet IRE & UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
