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- Tasks: Help customers and engineers while managing calls and administrative tasks.
- Company: Join a supportive team in a flexible, remote work environment.
- Benefits: Earn GBP11.44 per hour with flexible hours perfect for students.
- Other info: Full training provided, with opportunities for career growth.
- Why this job: Gain valuable experience in customer service while working from home.
- Qualifications: Great communication skills and proficiency in IT tools required.
The predicted salary is between 11 - 12 £ per hour.
This position is no longer open for applications.
Salary: GBP11.44 per hour. These roles are 16 hours per week – two 4-hour weekdays and 8 hours each Saturday; ideal for students, entry level workers, or parents seeking flexible hours. After the initial training period, there is opportunity to work fully from home. Full training is provided. You will be required to attend a minimum of 1 week of training in our office in Selkirk.
The Service Centre Agent is responsible for ensuring that the company completes as many jobs successfully as possible daily, helping to reach our completion rate targets and closing jobs down to allow us to bill the clients accurately. Reporting directly to a Team Manager, you will communicate regularly with our customers, client contact centers, engineers, and field leaders throughout the UK via both inbound and outbound service calls.
Responsibilities:- You will be allocated to a Region via our CRM and be responsible for all engineers within this Region through processes such as Start My Day, Timeslot Adherence, Engineer Utilisation and End My Day.
- You will review all jobs completed by engineers to ensure the forms match the action undertaken on site, that all stock is recorded, and that notes and signatures are captured. If any information is missing, you will liaise with the engineer to capture this.
- You will react to issues as they arise and take corrective action, which might include updates to customers or escalation to field leaders.
- You will ensure we are delivering outstanding customer service and call customers after their appointment to check our quality of work.
- Excellent customer service skills
- Ability to manage daily tasks efficiently
- Multitasking skills using multiple phone lines and administration work
- Ability to escalate and report issues
- Proficient IT skills - email, webchat, spreadsheets etc
- Great attention to detail
Application Details:
- Name: Please include your first and last name.
- Email: Please include your email address.
- Phone: Please include your country code.
- CV / Resume: Please attach your resume.
- Eligibility: Yes, I am currently eligible to work in the country to which I am applying. No, I am not currently eligible to work in the country to which I am applying.
Part-Time Call Centre Agent - Flexible Hours, Remote employer: Circet Ire & Uk
Contact Detail:
Circet Ire & Uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Call Centre Agent - Flexible Hours, Remote
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research common questions for call centre roles and practice your answers. We recommend doing mock interviews with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show off your skills! If you have experience with CRM systems or multitasking in a busy environment, make sure to highlight that during your conversations. We want to see how you can bring value to the team!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show your enthusiasm for the role.
We think you need these skills to ace Part-Time Call Centre Agent - Flexible Hours, Remote
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique.
Tailor Your CV: Make sure your CV highlights the skills and experiences that are relevant to the Call Centre Agent role. Focus on customer service experience and any multitasking abilities you've got up your sleeve!
Double-Check Everything: Before hitting that submit button, give your application a good once-over. Typos and errors can make a bad impression, so take a moment to ensure everything is spot on.
Apply Through Our Website: We recommend applying directly through our website for the best chance of getting noticed. It’s super easy and ensures your application lands right in our hands!
How to prepare for a job interview at Circet Ire & Uk
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Call Centre Agent. Familiarise yourself with tasks like managing multiple phone lines, liaising with engineers, and ensuring customer satisfaction. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this position heavily relies on excellent customer service, prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your ability to multitask and manage daily tasks efficiently, as these are key competencies for the job.
✨Brush Up on Your IT Skills
As you'll be using various IT tools like email, webchat, and spreadsheets, it’s a good idea to demonstrate your proficiency during the interview. Be ready to discuss any relevant software you've used before and how comfortable you are with technology. This will reassure them that you can handle the administrative side of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.