Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage service performance and ensure SLAs are met in a dynamic telecoms environment.
- Company: Join Circet UK, a leader in connectivity with a commitment to diversity.
- Benefits: Enjoy competitive salary, 25 days leave, and employee wellbeing support.
- Why this job: Make a real impact on service delivery and drive proactive recovery efforts.
- Qualifications: Experience in telecoms service delivery and strong analytical skills required.
- Other info: Access structured development programmes and career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Circet UK is seeking an experienced Jeopardy Coordinator to support the delivery and performance of the OSA Contract. Reporting to the Contract Manager – OSA, this role is responsible for proactive jeopardy management across all works, ensuring contractual SLAs are met and service performance is protected.
You will provide real-time oversight of performance, manage DCRs, and ensure timely KCI communications, enabling early identification and resolution of risks that could impact service delivery, revenue, and Service Provision Accelerator outcomes. This is a critical role within the contract, directly influencing SLA performance and P&L outcomes.
What You’ll Be Doing
- SLA & Performance Management
- Monitor all OSA works to ensure adherence to contractual SLAs
- Proactively identify at-risk works and initiate early recovery actions
- Track and report jeopardy status, providing real-time updates to the Contract Manager
- Support operational teams while constructively challenging foreseeable slippage
- Jeopardy & Recovery Management
- Monitor upcoming works and highlight potential jeopardy with sufficient lead time
- Coordinate recovery actions with operational teams to minimise SLA impact
- Maintain clear ownership of jeopardy items through to resolution
- DCR Management
- Ensure DCRs are accurately submitted, tracked, and managed in line with contractual requirements
- Monitor DCR responses and escalate Openreach non-conformance, including unjustified rejections
- Maintain robust records and evidence to support escalations and dispute resolution
- KCI Communications
- Ensure all KCI messages are issued accurately and within contractual timescales
- Monitor communication performance and address any risks to compliance
- Stakeholder Management
- Act as a key interface between operational teams, contract management, and Openreach stakeholders
- Escalate risks, issues, and non-conformance in a timely and professional manner
- Support contract performance reviews with accurate, actionable data
- Reporting & Continuous Improvement
- Produce regular performance and jeopardy reports to support contract governance
- Identify recurring themes and improvement opportunities to reduce future jeopardy
- Contribute to the ongoing maturity of jeopardy management processes
What You’ll Need
- Experience
- Experience working within a telecoms service delivery or contract performance environment
- Strong understanding of SLA-driven contracts and jeopardy management
- Experience managing DCRs and contractual change or delay mechanisms
- Skills & Attributes
- Strong analytical skills with the ability to identify operational risk trends
- Confident communicator able to challenge constructively at all levels
- Excellent attention to detail and organisational capability
- Desirable
- Experience working on Openreach contracts, particularly OSA
- Knowledge of Openreach systems, KCI requirements, and processes
- Experience within accelerator / decelerator commercial models
Why Join Circet UK?
- Inclusive Culture: We’re committed to diversity and creating a supportive environment for everyone
- Career Progression: Access structured development programmes, mentoring, and accredited training
- Leadership Growth: We invest in internal talent – many of our leaders started where you are
- Making an Impact: Take part in our CSR initiatives and help shape the future of connectivity
- Great Benefits: Competitive salary, 25 days annual leave, life assurance, employee wellbeing support, and more
We’re Committed to Inclusion. At Circet UK, we value talent, potential, and diversity across our workforce. We welcome all applications and strive to create an inclusive and empowering workplace for everyone.
Jeopardy Coordinator in Glasgow employer: Circet Ire & Uk
Contact Detail:
Circet Ire & Uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jeopardy Coordinator in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the telecoms industry, especially those who work with Openreach contracts. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your SLA and jeopardy management knowledge. Be ready to discuss how you've tackled similar challenges in the past. We want to see your problem-solving skills in action!
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've identified operational risks and improved processes. This will demonstrate your value in protecting SLA performance and driving proactive recovery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Circet UK.
We think you need these skills to ace Jeopardy Coordinator in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in SLA management and jeopardy coordination. We want to see how your skills align with the role, so don’t hold back on showcasing relevant achievements!
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points where possible to make it easy for us to read. We appreciate clarity, especially when it comes to your experience and how it relates to the Jeopardy Coordinator role.
Showcase Your Analytical Skills: Since this role requires strong analytical abilities, include examples of how you've identified operational risks or improved processes in your previous roles. We love seeing candidates who can think critically and drive performance!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Circet Ire & Uk
✨Know Your SLAs Inside Out
Before the interview, make sure you understand the key performance indicators and service level agreements (SLAs) relevant to the Jeopardy Coordinator role. Be ready to discuss how you've managed SLAs in previous positions and provide specific examples of how you identified and resolved jeopardy situations.
✨Showcase Your Analytical Skills
This role requires strong analytical skills, so prepare to demonstrate your ability to identify operational risk trends. Bring along examples of reports or analyses you've created in the past that highlight your attention to detail and problem-solving capabilities.
✨Communicate Confidently
As a Jeopardy Coordinator, you'll need to communicate effectively with various stakeholders. Practice articulating your thoughts clearly and confidently. Think about times when you had to challenge decisions constructively and be ready to share those experiences.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Prepare by thinking through potential jeopardy situations you might face in this role and how you would handle them. This will show your proactive approach to risk management and your readiness to take ownership of issues.
