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- Tasks: Monitor and manage service delivery performance to meet contractual SLAs.
- Company: Join Circet UK, a leader in telecoms with a focus on inclusivity.
- Benefits: Enjoy competitive salary, 25 days leave, and employee wellbeing support.
- Why this job: Make a real impact in the telecom industry while developing your career.
- Qualifications: Experience in telecom service delivery and strong analytical skills required.
- Other info: Great opportunities for career progression and personal development.
The predicted salary is between 36000 - 60000 £ per year.
Circet UK is seeking an experienced Jeopardy Coordinator to support the delivery and performance of the OSA Contract. Reporting to the Contract Manager - OSA, this role is responsible for proactive jeopardy management across all works, ensuring contractual SLAs are met and service performance is protected. You will provide real-time oversight of performance, manage DCRs, and ensure timely KCI communications, enabling early identification and resolution of risks that could impact service delivery, revenue, and Service Provision Accelerator outcomes. This is a critical role within the contract, directly influencing SLA performance and P&L outcomes.
What You'll Be Doing
- Monitor all OSA works to ensure adherence to contractual SLAs
- Proactively identify at-risk works and initiate early recovery actions
- Track and report jeopardy status, providing real-time updates to the Contract Manager
- Support operational teams while constructively challenging foreseeable slippage
- Monitor upcoming works and highlight potential jeopardy with sufficient lead time
- Coordinate recovery actions with operational teams to minimise SLA impact
- Maintain clear ownership of jeopardy items through to resolution
- Ensure DCRs are accurately submitted, tracked, and managed in line with contractual requirements
- Monitor DCR responses and escalate Openreach non-conformance, including unjustified rejections
- Maintain robust records and evidence to support escalations and dispute resolution
- Ensure all KCI messages are issued accurately and within contractual timescales
- Monitor communication performance and address any risks to compliance
- Act as a key interface between operational teams, contract management, and Openreach stakeholders
- Escalate risks, issues, and non-conformance in a timely and professional manner
- Support contract performance reviews with accurate, actionable data
- Produce regular performance and jeopardy reports to support contract governance
- Identify recurring themes and improvement opportunities to reduce future jeopardy
- Contribute to the ongoing maturity of jeopardy management processes
What You'll Need
- Experience working within a telecoms service delivery or contract performance environment
- Strong understanding of SLA-driven contracts and jeopardy management
- Experience managing DCRs and contractual change or delay mechanisms
Skills & Attributes
- Strong analytical skills with the ability to identify operational risk trends
- Confident communicator able to challenge constructively at all levels
- Excellent attention to detail and organisational capability
- Experience working on Openreach contracts, particularly OSA
- Knowledge of Openreach systems, KCI requirements, and processes
- Experience within accelerator / decelerator commercial models
Why Join Circet UK?
- Inclusive Culture: We're committed to diversity and creating a supportive environment for everyone
- Career Progression: Access structured development programmes, mentoring, and accredited training
- Leadership Growth: We invest in internal talent - many of our leaders started where you are
- Making an Impact: Take part in our CSR initiatives and help shape the future of connectivity
- Great Benefits: Competitive salary, 25 days annual leave, life assurance, employee wellbeing support, and more
We're Committed to Inclusion. At Circet UK, we value talent, potential, and diversity across our workforce. We welcome all applications and strive to create an inclusive and empowering workplace for everyone.
Jeopardy Coordinator in East Kilbride employer: Circet Ire & Uk
Contact Detail:
Circet Ire & Uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jeopardy Coordinator in East Kilbride
✨Tip Number 1
Network like a pro! Reach out to people in the telecoms industry, especially those who work with Openreach contracts. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of SLA-driven contracts and jeopardy management. We want you to showcase your analytical skills and ability to identify operational risks confidently.
✨Tip Number 3
Don’t just wait for job alerts! Regularly check our website for new opportunities. The Jeopardy Coordinator role is crucial, and we’re always looking for passionate candidates who can make an impact.
✨Tip Number 4
Practice your communication skills. You’ll need to constructively challenge at all levels, so being able to articulate your thoughts clearly will set you apart from the competition.
We think you need these skills to ace Jeopardy Coordinator in East Kilbride
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in telecoms service delivery and jeopardy management. We want to see how your skills align with the Jeopardy Coordinator role, so don’t hold back!
Show Off Your Analytical Skills: Since this role requires strong analytical abilities, include examples of how you've identified operational risks or improved performance in previous roles. We love seeing real-life applications of your skills!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your achievements and experiences.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Circet Ire & Uk
✨Know Your SLAs Inside Out
Make sure you understand the specifics of SLA-driven contracts and how they relate to jeopardy management. Brush up on your knowledge of the OSA contract and be ready to discuss how you've successfully managed SLAs in the past.
✨Showcase Your Analytical Skills
Prepare examples that highlight your strong analytical skills, especially in identifying operational risk trends. Be ready to discuss how you've proactively identified at-risk works and initiated recovery actions in previous roles.
✨Communicate Clearly and Confidently
As a Jeopardy Coordinator, you'll need to communicate effectively with various stakeholders. Practice articulating your thoughts clearly and confidently, especially when discussing potential risks and solutions during the interview.
✨Demonstrate Your Attention to Detail
Bring examples of how your attention to detail has positively impacted your work, particularly in managing DCRs and ensuring compliance with KCI requirements. Highlight any systems or processes you've implemented to maintain robust records and evidence.
