Call Centre Agent - Part Time

Overview

This position is no longer open for applications. Call Centre Agent – Part Time (BBBH800) Selkirk, Scotland.

Salary: GBP11.44 per hour. These roles are 16 hours per week – two 4-hour weekdays and 8 hours each Saturday; ideal for students, entry level workers, or parents seeking flexible hours. After the initial training period, there is opportunity to work fully from home. Full training is provided. You will be required to attend a minimum of 1 week of training in our office in Selkirk.

The Service Centre Agent is responsible for ensuring that the company completes as many jobs successfully as possible daily, helping to reach our completion rate targets and closing jobs down to allow us to bill the clients accurately. Reporting directly to a Team Manager, you will communicate regularly with our customers, client contact centers, engineers, and field leaders throughout the UK via both inbound and outbound service calls.

Responsibilities

• You will be allocated to a Region via our CRM and be responsible for all engineers within this Region through processes such as Start My Day, Timeslot Adherence, Engineer Utilisation and End My Day.
• You will review all jobs completed by engineers to ensure the forms match the action undertaken on site, that all stock is recorded, and that notes and signatures are captured. If any information is missing, you will liaise with the engineer to capture this.
• You will react to issues as they arise and take corrective action, which might include updates to customers or escalation to field leaders.
• You will ensure we are delivering outstanding customer service and call customers after their appointment to check our quality of work.
• Ability to manage daily tasks efficiently.
• Multitasking skills using multiple phone lines and the ability to juggle this with administrative work.
• Ability to escalate and report issues.
• Proficient IT skills – email, webchat, spreadsheets etc.
• Great attention to detail.

Essential Competencies

• Excellent customer service skills
• Ability to manage daily tasks efficiently
• Multitasking skills using multiple phone lines and administration work
• Ability to escalate and report issues
• Proficient IT skills – email, webchat, spreadsheets etc
• Great attention to detail

Application Details

• Name: Please include your first and last name.
• Email: Please include your email address.
• Phone: Please include your country code.
• CV / Resume: Please attach your resume.
• Eligibility: Yes, I am currently eligible to work in the country to which I am applying. No, I am not currently eligible to work in the country to which I am applying.