Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers and engineers through calls, ensuring smooth job completion and excellent service.
- Company: Join Circet UK, a leading company in the telecommunications sector, based in Selkirk, Scotland.
- Benefits: Enjoy remote work options after training, full training provided, and all necessary equipment supplied.
- Why this job: Be part of a dynamic team, enhance your communication skills, and make a real impact on customer satisfaction.
- Qualifications: No specific experience required; just bring your enthusiasm and strong IT skills!
- Other info: Flexible hours available for both full-time and part-time roles.
The predicted salary is between 28800 - 43200 £ per year.
Call Centre Agent – Full Time & Part Time (BBBH1020) Selkirk, Scotland Circet UK is hiring 1 full-time and 3 part-time Call Centre Agents. These roles involve working 37.5 hours per week for the full-time position and 20 hours per week for part-time roles. After an initial period of office-based training, there is an opportunity to work fully from home. Full training and equipment are provided. You will be required to attend a minimum of 1 week of training at our office in Selkirk. Our Call Center Agents are responsible for ensuring that the company completes as many jobs successfully each day as possible, helping to meet our completion rate targets and closing jobs to enable accurate billing of clients. Reporting directly to a Team Manager, you will communicate regularly with customers, client contact centers, engineers, and field leaders across the UK via inbound and outbound service calls. Responsibilities: Deliver outstanding customer service and follow up with customers after appointments to ensure quality of work. Respond to issues as they arise, take corrective actions, update customers, or escalate to field leaders as needed. Support engineers with processes such as Start My Day, Timeslot Adherence, Engineer Utilisation, and End My Day. Review all jobs completed by engineers to ensure forms match on-site actions, all stock is recorded, and notes and signatures are captured. Liaise with engineers to obtain missing information. Maintain excellent communication skills. Manage daily tasks efficiently. Multi-task effectively in a fast-paced environment. Escalate and report issues promptly. Have proficient IT skills, including email, webchat, spreadsheets, etc. Pay great attention to detail. Application Process: Please include your first and last name. Email: [your email] Phone: [your phone number with country code] CV / Resume: [attach your CV] Indicate your eligibility to work in the country you are applying from: Yes / No #J-18808-Ljbffr
Call Centre Agent - Full Time & Part Time employer: Circet IRE & UK
Contact Detail:
Circet IRE & UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent - Full Time & Part Time
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Call Centre Agent. Understanding tasks like managing customer queries and supporting engineers will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, as they are crucial for this role. Engage in mock calls with friends or family to build confidence in handling various customer scenarios.
✨Tip Number 3
Research Circet UK and their services. Being knowledgeable about the company will allow you to ask insightful questions during your interview and show your genuine interest in the role.
✨Tip Number 4
Prepare to discuss your IT skills, especially with tools like spreadsheets and email. Highlight any relevant experience you have that showcases your ability to manage tasks efficiently in a fast-paced environment.
We think you need these skills to ace Call Centre Agent - Full Time & Part Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Call Centre Agent. Emphasise your customer service experience, communication skills, and any IT proficiency.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and explains why you would be a great fit for Circet UK. Mention specific examples of how you've delivered outstanding customer service in the past.
Follow Application Instructions: Carefully follow the application instructions provided in the job description. Ensure you include your name, email, phone number, and indicate your eligibility to work in the country clearly.
Proofread Your Application: Before submitting, proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Call Centre Agent.
How to prepare for a job interview at Circet IRE & UK
✨Showcase Your Customer Service Skills
As a Call Centre Agent, you'll be interacting with customers regularly. Be prepared to share examples of how you've delivered outstanding customer service in the past. Highlight your ability to handle difficult situations and ensure customer satisfaction.
✨Demonstrate Your Multi-tasking Abilities
The role requires managing multiple tasks efficiently in a fast-paced environment. During the interview, discuss instances where you've successfully juggled various responsibilities and how you prioritised tasks to meet deadlines.
✨Familiarise Yourself with IT Tools
Proficient IT skills are essential for this position. Brush up on your knowledge of email, webchat, and spreadsheets. You might be asked about your experience with these tools, so be ready to discuss how you've used them in previous roles.
✨Prepare Questions for Your Interviewers
Having questions ready shows your interest in the role and the company. Ask about the training process, team dynamics, or opportunities for growth within the company. This not only helps you gather information but also demonstrates your enthusiasm for the position.
