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For Companies At a Glance
- Tasks: Join our team as a Call Centre Agent, managing daily tasks and ensuring customer satisfaction.
- Company: Circet UK is a leading provider in telecommunications and infrastructure services across Ireland and the UK.
- Benefits: Enjoy full training, a supportive work environment, and the chance to develop your skills.
- Why this job: Be part of a dynamic team, make a real impact, and enhance your customer service skills.
- Qualifications: No prior experience needed; just bring your multitasking skills and a willingness to learn.
- Other info: This is a 5-month fixed-term contract based in Selkirk, Scotland.
The predicted salary is between 24000 - 36000 £ per year.
We are hiring! Circet UK is hiring a Call Center Agent to join our Service Centre in Selkirk, Scotland. This is a full-time position, working hours per week. This is a fixed term contract - 5 Month FTC.
WORKING WITH CIRCET
Circet Ireland & UK have built an ever-growing portfolio of specialist services. We are leading providers to the Telecommunications, Transport Infrastructure, and Power Sectors in Ireland and the UK. We are driven to be innovative and proactive in delivering solutions that meet our client’s expectations while adapting to their changing requirements. With over 4000 employees across Ireland & UK, we continue to bring people together to make this happen.
THE ROLE
The Service Center Agent is responsible for ensuring that the company completes as many jobs successfully daily as possible, helping to reach our completion rate targets and closing jobs to allow accurate billing. Reporting directly to a Service Center Team Manager, the SCA will communicate regularly with customers, client contact centers, engineers, and field leaders throughout the UK via inbound and outbound service calls.
RESPONSIBILITIES
- The SCA team will be allocated to a Region via our CRM and will be responsible for all engineers within this Region through processes such as Start My Day, Timeslot Adherence, Engineer Utilization, and End My Day.
- Review all jobs completed by engineers to ensure forms match on-site actions, stock is recorded, and notes and signatures are captured.
- Liaise with engineers to obtain missing information.
- React to issues as they arise and take corrective action, including updates to customers or escalation to field leaders.
- Deliver outstanding customer service and follow up with customers after appointments to ensure quality of work.
SKILLS REQUIRED
- Full training will be provided on all company systems.
- Ability to manage engineers’ daily tasks efficiently.
- Multitasking skills with multiple phone lines and administrative work.
- Ability to escalate and report issues.
- Proficient IT skills - email, webchat, spreadsheets, etc.
Call Centre Agent - 5 Month FTC employer: Circet IRE & UK
Contact Detail:
Circet IRE & UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent - 5 Month FTC
✨Tip Number 1
Familiarise yourself with Circet UK and their services. Understanding their role in telecommunications and infrastructure will help you speak confidently about how you can contribute to their goals during the interview.
✨Tip Number 2
Practice your multitasking skills, as this role involves managing multiple phone lines and administrative tasks. You could simulate a busy call centre environment with friends or family to get comfortable handling various inquiries at once.
✨Tip Number 3
Brush up on your IT skills, especially with tools like spreadsheets and CRM systems. Being proficient in these areas will not only help you perform better but also show your potential employer that you're ready to hit the ground running.
✨Tip Number 4
Prepare for customer service scenarios by thinking of examples from your past experiences where you delivered outstanding service. This will help you demonstrate your ability to handle customer interactions effectively during the interview.
We think you need these skills to ace Call Centre Agent - 5 Month FTC
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Call Centre Agent position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service or call centre roles. Emphasise your multitasking abilities and proficiency with IT tools, as these are crucial for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples of how your skills and experiences make you a great fit for the Call Centre Agent role at Circet UK.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Circet IRE & UK
✨Research Circet UK
Before your interview, take some time to learn about Circet UK and their services. Understanding their role in the telecommunications and infrastructure sectors will help you demonstrate your interest and knowledge during the conversation.
✨Showcase Your Multitasking Skills
As a Call Centre Agent, you'll need to handle multiple tasks simultaneously. Be prepared to discuss examples from your past experiences where you've successfully managed several responsibilities at once, especially in a fast-paced environment.
✨Prepare for Customer Service Scenarios
Expect questions related to customer service situations. Think of specific instances where you provided excellent service or resolved a difficult issue. This will show your ability to deliver outstanding customer support, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, training processes, or how success is measured in the role. This shows your enthusiasm and eagerness to be part of the team.
