Call Centre Agent - Full Time

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Job Details

Position: Call Centre Agent (Full Time)

Location: Selkirk, Scotland, United Kingdom

Employment Type: Full-time, 37.5 hours/week

Seniority Level: Entry level

Industry: Telecommunications

Responsibilities

• Deliver outstanding customer service and follow-up calls post-appointment.
• Respond to issues promptly, providing updates or escalating as needed.
• Support engineers with processes like Start My Day, Timeslot Adherence, Engineer Utilisation, and End My Day.
• Review completed jobs for accuracy, stock recording, notes, and signatures, liaising with engineers to correct missing information.
• Manage daily tasks efficiently in a fast-paced environment.
• Escalate and report issues appropriately.
• Utilize IT skills such as email, webchat, and spreadsheets with great attention to detail.

Training and Work Arrangements

Initial office-based training for at least 1 week at our Selkirk office, with potential to work fully from home afterward. Full training and equipment are provided.

Additional Information

Reporting to a Team Manager, you will communicate regularly with customers, client contact centers, engineers, and field leaders throughout the UK via inbound and outbound calls.

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