Call Centre Agent - 5 Month FTC

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Call Centre Agent – 5 Month FTC, Selkirk

Client:

Location:

Job Category:

Other

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EU work permit required:

Yes

Job Reference:

e9652d15eb08

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

We are hiring!

Circet UK is hiring a Call Center Agent to join our Service Centre in Selkirk, Scotland. This is a full-time position, working hours per week. This is a fixed term contract – 5 Month FTC

WORKING WITH CIRCET

Circet Ireland & UK have built an ever-growing portfolio of specialist services. We are leading providers to the Telecommunications, Transport Infrastructure, and Power Sectors in Ireland and the UK. We are driven to be innovative and proactive in delivering solutions that meet our client’s expectations while adapting to their changing requirements. With over 4000 employees across Ireland & UK, we continue to bring people together to make this happen.

THE ROLE

The Service Center Agent is responsible for ensuring that the company completes as many jobs successfully daily as possible, helping to reach our completion rate targets and closing jobs to allow accurate billing. Reporting directly to a Service Center Team Manager, the SCA will communicate regularly with customers, client contact centers, engineers, and field leaders throughout the UK via inbound and outbound service calls.

RESPONSIBILITIES

• The SCA team will be allocated to a Region via our CRM and will be responsible for all engineers within this Region through processes such as Start My Day, Timeslot Adherence, Engineer Utilization, and End My Day.
• Review all jobs completed by engineers to ensure forms match on-site actions, stock is recorded, and notes and signatures are captured. Liaise with engineers to obtain missing information.
• React to issues as they arise and take corrective action, including updates to customers or escalation to field leaders.
• Deliver outstanding customer service and follow up with customers after appointments to ensure quality of work.

SKILLS REQUIRED

*Full training will be provided on all company systems*

• Ability to manage engineers’ daily tasks efficiently
• Multitasking skills with multiple phone lines and administrative work
• Ability to escalate and report issues
• Proficient IT skills – email, webchat, spreadsheets, etc.

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