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- Tasks: Install and repair full fibre broadband at residential locations, ensuring top-notch customer service.
- Company: Join Circet IRE & UK, a leader in telecommunications infrastructure across Europe.
- Benefits: Earn £32,000 - £40,000+, enjoy a company van, training, and promotional opportunities.
- Why this job: Be part of the fibre broadband revolution and make a real difference in people's lives.
- Qualifications: Physically fit, customer-focused, with a clean driving license; telecoms experience is a plus.
- Other info: Flexible work hours with travel; great career growth in a dynamic industry.
The predicted salary is between 36000 - 48000 £ per year.
We are Circet IRE & UK, Europe’s leading telecommunications infrastructure provider. Our Installs Division are now on the hunt for dedicated and professional Service Delivery Technicians to operate in the field at residential customer premises in various regions across England & Scotland. We are at the forefront of the UK’s ongoing rollout of full fibre broadband to homes and businesses across the country, and it’s our outstanding people that make this possible. We need hungry and driven Engineers who share our passion for technology and our ambition to remain as a leader in the global telecommunications market.
Working on behalf of our valued Internet Service Providers and their residential customers, you will deliver cutting edge full fibre broadband installation and repair services, prioritising a seamless customer experience and ensuring Circet’s industry-leading standards of health & safety are upheld.
Key Accountabilities- Organise your daily and weekly work schedule to ensure timely and efficient fibre installations and repairs, aligning with client expectations and business goals.
- Work outdoors in a very physically demanding role and potentially adverse weather conditions to complete multiple installations per day.
- Maintain high standards of customer service by ensuring all interactions with residents, clients, and third-party stakeholders are professional and solution focused.
- Expertly perform full fibre installations, including surveying, testing, and troubleshooting, ensuring adherence to quality and industry standards.
- Conduct site inspections to assess installation feasibility, evaluate infrastructure conditions, and provide risk assessments, ensuring full compliance with safety and regulatory standards.
- Participate in team meetings, providing feedback and collaborating with colleagues and managers to improve performance and enhance customer experience.
- Consistently meet Circet’s safety standards, proactively identifying and addressing potential risks in the field.
- Resolve client and customer complaints promptly and professionally, maintaining strong relationships and high satisfaction levels.
- Perform other tasks as assigned by management, demonstrating flexibility to adapt to changing business needs.
- Opportunity to earn an average salary of £32,000 - £40,000+ once qualified.
- Full equipment provided including company van & fuel card.
- Full training provided - Whether you are a seasoned Customer Installation Technician, or keen on exploring a new and exciting career, we are committed to providing industry-leading training and development for our staff.
- Company Pension Scheme
- Yearly Bonus Scheme
- Annual Leave (Bonus Days Available)
- Death in Service
- Promotional Opportunities
- Ability to excel in a very physically demanding role that requires regular pole/ladder climbing (up to 15 meters), working underground and manual handling of heavy weight in potentially adverse weather conditions.
- Full Clean UK Driving License (Manual).
- Basic DBS Check.
- Strong customer-facing skills and ability to interpret customer requirements regardless of their technical knowledge.
- A telecoms background is preferred, but we will train Engineers brand new to the industry with the right attitude, personality and transferrable skillset.
- Good base understanding of the importance of Health & Safety in engineering.
- Have the full right to work in the UK.
The normal hours of work are 40 hours per week Monday to Friday with the expectation for you to work one Saturday in every four. The nature of your work may involve considerable travel time outside of office hours with no additional renumeration.
Still reading? Don’t miss this opportunity to take your career prospects to the next level with a truly global telecommunications powerhouse that matches your ambition and aspirations. Head to our website and click ‘Apply’ today!
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Service Delivery Technician - 1567 employer: Circet Group
Contact Detail:
Circet Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Technician - 1567
✨Tip Number 1
Get to know the company! Research Circet IRE & UK and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for hands-on assessments! As a Service Delivery Technician, you might face practical tests. Brush up on your installation and troubleshooting skills, and be ready to demonstrate your expertise in real-time scenarios.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Delivery Technician - 1567
Some tips for your application 🫡
Show Your Passion for Technology: When you're writing your application, let your enthusiasm for technology shine through! We love candidates who are excited about the role and can demonstrate their interest in telecommunications. Share any relevant experiences or projects that highlight your passion.
Tailor Your Application: Make sure to customise your application to fit the Service Delivery Technician role. Highlight your skills and experiences that align with the job description, especially those related to customer service and technical expertise. We want to see how you can contribute to our team!
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to maintain professionalism in your application. Use clear language and avoid jargon unless it’s relevant. We’re looking for someone who can communicate effectively with both customers and colleagues.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just click ‘Apply’ and follow the prompts!
How to prepare for a job interview at Circet Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to fibre installations and telecommunications. Understand the basics of how full fibre broadband works, as well as any relevant health and safety regulations. This will show that you're not just passionate about the role but also knowledgeable.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer service. Think of specific examples where you resolved issues or provided exceptional service. This will demonstrate your ability to maintain high standards of customer satisfaction.
✨Be Ready for Physical Challenges
This job is physically demanding, so be ready to talk about your fitness and ability to handle such tasks. If you've had experience with manual labour or outdoor work, share those stories. It’s important to convey that you’re up for the challenge, even in adverse weather conditions.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
