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For Companies At a Glance
- Tasks: Install and repair full fibre broadband at residential locations, ensuring top-notch customer service.
- Company: Join Circet, a leading telecommunications infrastructure provider in Europe.
- Benefits: Earn £32,000 - £40,000+, enjoy a company van, training, and promotional opportunities.
- Why this job: Be part of the fibre broadband revolution and make a real difference in people's lives.
- Qualifications: Physically fit, customer-focused, with a clean UK driving licence; telecoms experience is a plus.
- Other info: Flexible work environment with excellent career growth and a commitment to safety.
The predicted salary is between 36000 - 48000 £ per year.
Overview
We are Circet IRE & UK, Europe’s leading telecommunications infrastructure provider. Our Installs Division are now on the hunt for dedicated and professional Service Delivery Technicians to operate in the field at residential customer premises in various regions across England & Scotland.
Is this role for you? Watch this short video to find out!
We are at the forefront of the UK’s ongoing rollout of full fibre broadband to homes and businesses across the country, and it’s our outstanding people that make this possible. We need hungry and driven Engineers who share our passion for technology and our ambition to remain as a leader in the global telecommunications market.
Working on behalf of our valued Internet Service Providers and their residential customers, you will deliver cutting edge full fibre broadband installation and repair services, prioritising a seamless customer experience and ensuring Circet’s industry-leading standards of health & safety are upheld.
Key Accountabilities
- Organise your daily and weekly work schedule to ensure timely and efficient fibre installations and repairs, aligning with client expectations and business goals.
- Work outdoors in a very physically demanding role and potentially adverse weather conditions to complete multiple installations per day.
- Maintain high standards of customer service by ensuring all interactions with residents, clients, and third-party stakeholders are professional and solution focused.
- Expertly perform full fibre installations, including surveying, testing, and troubleshooting, ensuring adherence to quality and industry standards.
- Conduct site inspections to assess installation feasibility, evaluate infrastructure conditions, and provide risk assessments, ensuring full compliance with safety and regulatory standards.
- Participate in team meetings, providing feedback and collaborating with colleagues and managers to improve performance and enhance customer experience.
- Consistently meet Circet’s safety standards, proactively identifying and addressing potential risks in the field.
- Resolve client and customer complaints promptly and professionally, maintaining strong relationships and high satisfaction levels.
- Perform other tasks as assigned by management, demonstrating flexibility to adapt to changing business needs.
Benefits
- Opportunity to earn an average salary of £32,000 – £40,000+ once qualified.
- Full equipment provided including company van & fuel card.
- Full training provided – Whether you are a seasoned Customer Installation Technician, or keen on exploring a new and exciting career, we are committed to providing industry-leading training and development for our staff.
- Company Pension Scheme
- Yearly Bonus Scheme
- Annual Leave (Bonus Days Available)
- Death in Service
- Promotional Opportunities
Requirements
- Ability to excel in a very physically demanding role that requires regular pole/ladder climbing (up to 15 meters), working underground and manual handling of heavy weight in potentially adverse weather conditions.
- Full Clean UK Driving License (Manual).
- Basic DBS Check.
- Strong customer-facing skills and ability to interpret customer requirements regardless of their technical knowledge.
- A telecoms background is preferred, but we will train Engineers brand new to the industry with the right attitude, personality and transferrable skillset.
- Good base understanding of the importance of Health & Safety in engineering.
- Have the full right to work in the UK
Additional Information
- The normal hours of work are 40 hours per week Monday to Friday with the expectation for you to work one Saturday in every four. The nature of your work may involve considerable travel time outside of office hours with no additional renumeration.
Still reading? Don’t miss this opportunity to take your career prospects to the next level with a truly global telecommunications powerhouse that matches your ambition and aspirations. Head to our website and click ‘Apply’ today!
Alternative Job Titles – Fibre Engineer / Principal Engineer / Service Technician / FTTP Engineer / FTTH Engineer / Field Engineer / Installation Technician / Customer Installation Engineer / Telecoms Engineer / Field Service Engineer / Cabling Engineer / Data Cabling Engineer / Civil Engineer
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships
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Service Delivery Technician - 1491 employer: Circet Group
Contact Detail:
Circet Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Technician - 1491
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Circet IRE & UK. Understand their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences align with the role of Service Delivery Technician. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your customer service skills! Since this role involves interacting with residents and clients, be ready to share examples of how you've handled customer interactions in the past. Highlight your problem-solving abilities and how you prioritise a seamless experience.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates. And remember, apply through our website for the best chance!
We think you need these skills to ace Service Delivery Technician - 1491
Some tips for your application 🫡
Show Your Passion for Technology: When writing your application, let us see your enthusiasm for technology and telecommunications. Share any relevant experiences or projects that highlight your interest in the field, as we love to see candidates who are genuinely excited about what they do!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Service Delivery Technician role. Highlight your skills and experiences that align with the job description, especially those related to customer service and technical expertise. We want to know why you’re the perfect fit for us!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant. We appreciate candidates who can communicate effectively, so make sure your written application reflects that!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click ‘Apply’ and follow the prompts!
How to prepare for a job interview at Circet Group
✨Know Your Stuff
Make sure you brush up on your knowledge of fibre broadband technology and installation processes. Familiarise yourself with common troubleshooting techniques and safety standards in the telecoms industry. This will show that you're not just interested in the role, but that you’re ready to hit the ground running.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, be prepared to discuss how you've handled customer service situations in the past. Think of examples where you resolved complaints or provided exceptional service. This will demonstrate your ability to maintain high customer satisfaction, which is key for Circet.
✨Get Ready for Physical Questions
Given the physically demanding nature of the job, expect questions about your ability to handle outdoor work and manual tasks. Be honest about your fitness level and share any relevant experiences that showcase your capability to work in challenging conditions, like climbing poles or working in adverse weather.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the training process, team dynamics, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if Circet is the right fit for you.
