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For Companies At a Glance
- Tasks: Install and repair cutting-edge full fibre broadband at residential locations.
- Company: Join Circet, Europe's leading telecommunications infrastructure provider.
- Benefits: Earn £32,000 - £40,000+, with full training and a company van provided.
- Why this job: Be part of the UK's fibre broadband rollout and make a real difference.
- Qualifications: Strong customer service skills; telecoms background preferred but not essential.
- Other info: Dynamic role with opportunities for growth and a supportive team environment.
The predicted salary is between 32000 - 40000 £ per year.
Overview
We are Circet IRE & UK, Europe’s leading telecommunications infrastructure provider. Our Installs Division are on the hunt for dedicated and professional Service Delivery Technicians to operate in the field at residential customer premises in various regions across England & Scotland.
We are at the forefront of the UK’s ongoing rollout of full fibre broadband to homes and businesses across the country, and it’s our outstanding people that make this possible. We need hungry and driven Engineers who share our passion for technology and our ambition to remain a leader in the global telecommunications market.
Working on behalf of our valued Internet Service Providers and their residential customers, you will deliver cutting edge full fibre broadband installation and repair services, prioritising a seamless customer experience and ensuring Circet’s industry-leading standards of health & safety are upheld.
Key Accountabilities
- Organise your daily and weekly work schedule to ensure timely and efficient fibre installations and repairs, aligning with client expectations and business goals.
- Work outdoors in a very physically demanding role and potentially adverse weather conditions to complete multiple installations per day.
- Maintain high standards of customer service by ensuring all interactions with residents, clients, and third-party stakeholders are professional and solution focused.
- Expertly perform full fibre installations, including surveying, testing, and troubleshooting, ensuring adherence to quality and industry standards.
- Conduct site inspections to assess installation feasibility, evaluate infrastructure conditions, and provide risk assessments, ensuring full compliance with safety and regulatory standards.
- Participate in team meetings, providing feedback and collaborating with colleagues and managers to improve performance and enhance customer experience.
- Consistently meet Circet’s safety standards, proactively identifying and addressing potential risks in the field.
- Resolve client and customer complaints promptly and professionally, maintaining strong relationships and high satisfaction levels.
- Perform other tasks as assigned by management, demonstrating flexibility to adapt to changing business needs.
Benefits
- Opportunity to earn an average salary of £32,000 – £40,000+ once qualified.
- Full equipment provided including company van & fuel card.
- Full training provided – Whether you are a seasoned Customer Installation Technician, or keen on exploring a new and exciting career, we are committed to providing industry-leading training and development for our staff.
- Company Pension Scheme
- Yearly Bonus Scheme
- Annual Leave (Bonus Days Available)
- Death in Service
- Promotional Opportunities
Requirements
- Ability to excel in a very physically demanding role that requires regular pole/ladder climbing (up to 15 meters), working underground and manual handling of heavy weight in potentially adverse weather conditions.
- Full Clean UK Driving License (Manual).
- Basic DBS Check.
- Strong customer-facing skills and ability to interpret customer requirements regardless of their technical knowledge.
- A telecoms background is preferred, but we will train Engineers brand new to the industry with the right attitude, personality and transferrable skillset.
- Good base understanding of the importance of Health & Safety in engineering.
- Have the full right to work in the UK
Additional Information
- The normal hours of work are 40 hours per week Monday to Friday with the expectation for you to work one Saturday in every four. The nature of your work may involve considerable travel time outside of office hours with no additional renumeration.
Still reading? Don’t miss this opportunity to take your career prospects to the next level with a truly global telecommunications powerhouse that matches your ambition and aspirations. Head to our website and click ‘Apply’ today!
Alternative Job Titles – Fibre Engineer / Principal Engineer / Service Technician / FTTP Engineer / FTTH Engineer / Field Engineer / Installation Technician / Customer Installation Engineer / Telecoms Engineer / Field Service Engineer / Cabling Engineer / Data Cabling Engineer / Civil Engineer
Equality We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships
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Service Delivery Technician - 1490 employer: Circet Group
Contact Detail:
Circet Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Technician - 1490
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Circet IRE & UK. Understand their values, recent projects, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences align with the role of a Service Delivery Technician. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples where you've tackled challenges in previous roles. Highlighting your ability to think on your feet will resonate well, especially in a hands-on job like this one.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Service Delivery Technician - 1490
Some tips for your application 🫡
Show Your Passion for Technology: When you're writing your application, let your enthusiasm for technology shine through! We love seeing candidates who are genuinely excited about the role and the impact they can make in the telecommunications field.
Highlight Relevant Experience: Even if you’re new to the industry, share any transferable skills or experiences that relate to the job. Whether it’s customer service or hands-on technical work, we want to see how you can bring value to our team!
Be Professional and Personable: Remember, this role is all about delivering a great customer experience. Use your application to demonstrate your strong communication skills and ability to connect with people, as these traits are key to success at Circet.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Circet Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to fibre installations and repairs. Familiarise yourself with common troubleshooting techniques and safety standards in the telecoms industry. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer service. Think of specific examples where you resolved issues or improved customer satisfaction. Highlighting your ability to communicate effectively with clients will set you apart.
✨Demonstrate Your Problem-Solving Abilities
During the interview, you might be presented with hypothetical scenarios related to installation challenges or customer complaints. Practice articulating your thought process for resolving these issues. This will demonstrate your critical thinking skills and adaptability in a fast-paced environment.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, training opportunities, and expectations for the role. This shows that you’re genuinely interested in Circet and eager to contribute to their mission of delivering top-notch service.
