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For Companies At a Glance
- Tasks: Install and repair full fibre broadband at residential locations, ensuring top-notch customer service.
- Company: Join Circet IRE & UK, a leader in telecommunications infrastructure across Europe.
- Benefits: Earn £32,000 - £40,000+, enjoy full training, and receive a company van and fuel card.
- Why this job: Be part of the fibre broadband revolution and make a real difference in people's lives.
- Qualifications: Strong customer skills; telecoms background preferred but not essential; full UK driving licence required.
- Other info: Flexible work environment with opportunities for career growth and development.
The predicted salary is between 32000 - 40000 £ per year.
Overview
We are Circet IRE & UK, Europe’s leading telecommunications infrastructure provider. Our Installs Division are now on the hunt for dedicated and professional Service Delivery Technicians to operate in the field at residential customer premises in various regions across England & Scotland. We are at the forefront of the UK’s ongoing rollout of full fibre broadband to homes and businesses across the country, and it’s our outstanding people that make this possible. We need hungry and driven Engineers who share our passion for technology and our ambition to remain as a leader in the global telecommunications market. Working on behalf of our valued Internet Service Providers and their residential customers, you will deliver cutting edge full fibre broadband installation and repair services, prioritising a seamless customer experience and ensuring Circet’s industry-leading standards of health & safety are upheld.
Responsibilities
- Organise your daily and weekly work schedule to ensure timely and efficient fibre installations and repairs, aligning with client expectations and business goals.
- Work outdoors in a very physically demanding role and potentially adverse weather conditions to complete multiple installations per day.
- Maintain high standards of customer service by ensuring all interactions with residents, clients, and third-party stakeholders are professional and solution focused.
- Expertly perform full fibre installations, including surveying, testing, and troubleshooting, ensuring adherence to quality and industry standards.
- Conduct site inspections to assess installation feasibility, evaluate infrastructure conditions, and provide risk assessments, ensuring full compliance with safety and regulatory standards.
- Participate in team meetings, providing feedback and collaborating with colleagues and managers to improve performance and enhance customer experience.
- Consistently meet Circet’s safety standards, proactively identifying and addressing potential risks in the field.
- Resolve client and customer complaints promptly and professionally, maintaining strong relationships and high satisfaction levels.
- Perform other tasks as assigned by management, demonstrating flexibility to adapt to changing business needs.
Benefits
- Opportunity to earn an average salary of £32,000 – £40,000+ once qualified.
- Full equipment provided including company van & fuel card.
- Full training provided – Whether you are a seasoned Customer Installation Technician, or keen on exploring a new and exciting career, we are committed to providing industry-leading training and development for our staff.
- Company Pension Scheme
- Yearly Bonus Scheme
- Annual Leave (Bonus Days Available)
- Death in Service
- Promotional Opportunities
Requirements
- Ability to excel in a very physically demanding role that requires regular pole/ladder climbing (up to 15 meters), working underground and manual handling of heavy weight in potentially adverse weather conditions.
- Full Clean UK Driving License (Manual).
- Basic DBS Check.
- Strong customer-facing skills and ability to interpret customer requirements regardless of their technical knowledge.
- A telecoms background is preferred, but we will train Engineers brand new to the industry with the right attitude, personality and transferrable skillset.
- Good base understanding of the importance of Health & Safety in engineering.
- Have the full right to work in the UK
Additional Information
- The normal hours of work are 40 hours per week Monday to Friday with the expectation for you to work one Saturday in every four. The nature of your work may involve considerable travel time outside of office hours with no additional renumeration.
Still reading? Don’t miss this opportunity to take your career prospects to the next level with a truly global telecommunications powerhouse that matches your ambition and aspirations. Head to our website and click ‘Apply’ today!
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships
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Service Delivery Technician - 1433 employer: Circet Group
Contact Detail:
Circet Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Technician - 1433
✨Tip Number 1
Get to know the company! Research Circet IRE & UK and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for hands-on assessments! Since this role involves physical tasks, practice your installation skills if you can. Being able to demonstrate your technical abilities will set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Delivery Technician - 1433
Some tips for your application 🫡
Show Your Passion for Technology: When you're writing your application, let us see your enthusiasm for technology shine through! Mention any relevant experiences or projects that highlight your interest in telecommunications and how you can contribute to our mission.
Tailor Your Application: Make sure to customise your application to fit the Service Delivery Technician role. Highlight your customer service skills and any experience with installations or repairs, as these are key to what we do at Circet.
Be Professional and Solution-Focused: In your written application, demonstrate your ability to maintain professionalism in challenging situations. Share examples of how you've resolved issues or complaints in the past, as this aligns with our commitment to a seamless customer experience.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Circet Group
✨Know Your Stuff
Make sure you understand the basics of fibre broadband technology and installation processes. Brush up on common troubleshooting techniques and be ready to discuss how you would handle various scenarios in the field.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved complaints or went above and beyond for a client.
✨Safety First!
Familiarise yourself with health and safety standards relevant to the telecommunications industry. Be prepared to discuss how you would ensure safety during installations and what steps you would take to mitigate risks.
✨Be Ready for the Physical Challenge
This job is physically demanding, so be honest about your ability to handle the physical aspects of the role. You might want to mention any previous experience with manual handling or working in challenging conditions to show you're up for the task.
